had a tech in to replace overheating modem and tv boxes also was suppose to have another out to replace faulty security system but the first tec drops the modem on the hard wood put good gouge in it installs used tv box dropped that too And won’t deal with the damage been on off phone all week trying to get this delt with befor next tech comes out got manager he just laughs pretty much and I said just cancel the security then he wants the main unit back 5 yrs on that security system or he will charge use I asked what about the floor been trying to get some where here he said would send an email link he didn’t but he did say I was rude and hung up after I canceled the security I will be canceling the tv and internet at end of term that equipment was 8 yrs old gets smoking hot had it swaped already for newer obviously used equipment but that manager Josh Disappointed the tech who damaged my floor and happy to cancel security fine but I’ll keep tv and internet for prof tech was here for damage he know too he also took picture beware of this if they ever damage anything watch them and should call police befor they can leave this was all in March 7-16. 2025. Telus pay for your techs damage !!
