2 weeks ago
Hi. I just signed up for Home Security on Monday and they are installing it tomorrow. I'm trying to set up My Telus account and when I put in the account number I was given and my postal code I get the error
This account has been cancelled
It’s not possible to link a cancelled service.
It says to contact customer support but navigating the automated bot is a nightmare and the wait times are currently over an hour.
I also haven't received my activation email for NortonLifeLock. My service is supposed to be installed tomorrow and I haven't been able to get these accounts set up.Can't say I'm super impressed right now
Solved! Go to Solution.
2 weeks ago
Generally speaking, the system is in a holding pattern until services are installed and working. Once that's done, your account details should starting flowing on the backend.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
2 weeks ago
Generally speaking, the system is in a holding pattern until services are installed and working. Once that's done, your account details should starting flowing on the backend.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a week ago
Thanks, I was eventually able to get through on the phone and they did clarify things for me. The email I got prior to installation was a little confusing (or I was just reading it completely wrong, lol). All installed and running now.