So it seems that I have TELUS Rewards available on two accounts, my home account and my security account. I haven't been collecting as long on my security account because I was previously with ADT and at one point, I received notification from TELUS (I assume as a result of the merger) about joining/activating the program. I did this back in 2023 but I had no reason to check activity on my rewards account until recently (and for good reason). So on the rewards page, I can toggle between accounts and my rewards have been showing up on the home account. I was surprised to see that my security account only has 5 points dating back from 2023. This was the credit for activation. This is quite odd because my security bill, every month, shows that I have been earning 5 points but they were never credited to my account so where did they go?
I opened up a ticket with Telus (please pray for me) and they are indicating 7-10 business days for a response. So not only have my points not been credited for well over a year but also, the question remains why those points have not been credited, especially since the monthly billing acknowledged my earned amount.
I am wondering of anyone else has run into this issue.
