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I can't Login to My TELUS on their website (using browser)

TelUser39348
Friendly Neighbour

I'm trying to login to "My TELUS" through their website on browser on my PC and i've been getting the message that it's down for maintenance for over a day now.

 

Is everyone having this issue or is it just me?

3 REPLIES 3

FuzzyLogic
Community Power User
Community Power User

Very strange. I just successfully logged in with Edge on Windows 11.


Just a long time customer hoping to help.

xxxcb27xxx
Neighbour

Having the same issue. Just got off the phone with Telus. They told me they have over a 100 complaint as of today, but no time line for a fix?? Terrible customer service. It's been a issue since Jan 7th! We can't get into our account.

Rocky3
All-Star

Occasionally, my log in appears to fail, I click again to login, like just now and it connects (log in)

But no subscriptions. go to top right where your account name is displayed, click on it and it offers web or app. On computer click web on phone/tablet app. 

The improvement people that just like to change what works are at it again.