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Telus Rewards Error

Janelle1
Just Moved In

When trying to redeem rewards points I keep getting this message:

"You recently updated your contact information that is connected to your TELUS Rewards account. This information update is still in progress and you cannot make a redemption at this time. Please try again later to complete your redemption."

I haven't made any changes to my contact info and can't figure out why I'm getting this message.

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