Whenever I try to submit a support request, I always get a message informing me that you are experiencing technical difficulties "We were unable to submit your form due to technical issues. Please try again.". On the page where it says "keep track of all your requests and inquiries", I am always shown the error: "We are unable to retrieve your request details. Please try again." I have a telus business account. I click on "Send a business support request", and this is all I ever get. I'd much prefer to communicate by support ticket than in person on a phone as it is much less time consuming and easier to transfer details like IP address and MAC address by text.
