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DeanoYVR
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Joined 2 years ago
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Disney+ Subscription has stopped working
My Disney+ Subscription included in my EPP Stream+ Premium subscription has stopped working. Disney+ says they have no active subscriptions under my user and that TELUS cancelled my subscription. Email received in August 2024: Great news, you’re all signed up for Disney+ through TELUS. We noticed that you have two Disney+ subscriptions associated with this email address; therefore, we have paused billing on your subscription billed by Disney+, while your subscription through TELUS remains active. You do not need to take any action - billing on your original Disney+ subscription will resume when your subscription via TELUS ends, or if it changes to a lower subscription tier. If you would like to manage your paused subscription, please contact us. I did contact Disney+, and they say BOTH of my subscriptions have been cancelled by TELUS. WHY?Solved935Views0likes1CommentRe: Calls to Apple Watch immediately bounce to Voice Mail
I am now being told this is a known issue for 8 months(!). No ETA for fix. The Call Control feature is the root cause. Sad that Telus telephone tech support staff don’t seem to be aware of this long outstanding problem.4.4KViews0likes0CommentsCalls to Apple Watch immediately bounce to Voice Mail
So we have two Apple Watch cellular users in our household.. just discovered that when either user is away from their iPhone (or their iPhone is turned off) and is relying on their Apple Watch to receive voice calls, they are out of luck. All calls immediately go to voice mail. I have been on the phone with Telus tech support for the past two days; spending hours conducting troubleshooting with no success. Telus now charges $60 to activate an eSIM on Apple Watch and $15 a month for cellular service that doesn't work as advertised. Not happy!Solved4.6KViews0likes5CommentsRe: Wifi 6E Confusion
Customer Care was not able to add a Wi-Fi Plus subscription.. I am being told this is because Wi-Fi Plus is included with our 1.5G Plan??!!.. it took several calls and hours on hold to get this resolved. We now have a tech visit scheduled for "support with a self install DIY. This order has an associated charge of $150". Customer Care has promised to refund the $150 fee. What an ordeal!11KViews0likes1Comment