TELUS Neighbourhood

DeanoYVR

So we have two Apple Watch cellular users in our household.. just discovered that when either user is away from their iPhone (or their iPhone is turned off) and is relying on their Apple Watch to receive voice calls, they are out of luck. All calls...

DeanoYVR

I am keen to upgrade to Wi-Fi 6E. I see that TELUS now includes Wi-Fi 6E in all PureFibre Internet Plans 1.5G or higher. Every TELUS employee I have spoken to is not sure exactly what this means... I am being told I must subscribe to Wi-Fi Plus (...

DeanoYVR

I am now being told this is a known issue for 8 months(!). No ETA for fix. The Call Control feature is the root cause. Sad that Telus telephone tech support staff don’t seem to be aware of this long outstanding problem.

DeanoYVR

Well... I opened a ticket with Mobility Support on May 5 and this has still not been resolved.. despite following up twice this past Wednesday and again yesterday. Any other suggestions?

DeanoYVR

Both cellular watches do have a Telus smartwatch plan... OneNumber Unlimited Access - SmartWatch

DeanoYVR

Customer Care was not able to add a Wi-Fi Plus subscription.. I am being told this is because Wi-Fi Plus is included with our 1.5G Plan??!!.. it took several calls and hours on hold to get this resolved. We now have a tech visit scheduled for "sup...

DeanoYVR

Correct. Had Boost 6 with Gigabit internet. Upgraded to 1.5G.

TELUS Neighbourhood

User Statistics

User Activity

Calls to Apple Watch immediately bounce to Voice Mail

Wifi 6E Confusion

Re: Calls to Apple Watch immediately bounce to Voice Mail

Re: Calls to Apple Watch immediately bounce to Voice Mail

Re: Calls to Apple Watch immediately bounce to Voice Mail

Re: Wifi 6E Confusion

Re: Wifi 6E Confusion