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MarkO87
Friendly Neighbour
Joined 11 months ago
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Re: New internet account, can't create Account
I tried again just now on the Edge browser which I do not use or modify and received the same error. "Something went wrong" Try again later. the URL of the "Something went wrong" page reads errorcode=email.unavailable So I will try creating the account to a different email address. However the email address I am trying to use is the one I signed up for and have so far received communications through. I have in the past asked to not receive marketing communications from Telus and had an account 10 years ago or so that may be contributing to the error.Re: New internet account, can't create Account
I tried an alternate browser and received the same error, The url reads, error=email-unavailable I tried just now using an alternate email but received a different error page with the URL error code invalid.token I think my email is still in use by a previous account I had 10 or so years ago but because I signed up on this same email I cannot use another to sign up for mytelus. I suspect the easiest way to fix this would be to change the email I signed up with in this instance to a different one. Or perhaps there's a way to release the old one for use on this new account. If you determine I need to call in about this I'd appreciate a private message with a number that won't get me 3 consecutive salespeople and then hung up on. I appreciate the prompt follow up!New internet account, can't create Account
I signed up for a service install online and the text suggested I download the app or create an account. I wasn't able to. After entering the account number provided I reached a screen saying my service had been cancelled. I reached a support person on the phone who had no guidance except to rudely ask me why I didn't also sign up for cable. Install went as well as any other dealing with Telus... Either way... Now I'm attempting to sign up for the My Telus account and while I can now get one screen farther (to input a password and security question) after doing so I reach a screen that reads: I tried this earlier today about 2 PM MST and again now at 7 PM MST. Install was yesterday Feb 17 and signup was Feb 12. Do I have to wait for the account to be created still? If it matters I also received a second copy of the Your Home Service(s) order is confirmed email last night 3 hours after the install had been completed.
