Forum Discussion
New internet account, can't create Account
I signed up for a service install online and the text suggested I download the app or create an account. I wasn't able to. After entering the account number provided I reached a screen saying my service had been cancelled. I reached a support person on the phone who had no guidance except to rudely ask me why I didn't also sign up for cable. Install went as well as any other dealing with Telus...
Either way...
Now I'm attempting to sign up for the My Telus account and while I can now get one screen farther (to input a password and security question) after doing so I reach a screen that reads:
I tried this earlier today about 2 PM MST and again now at 7 PM MST. Install was yesterday Feb 17 and signup was Feb 12. Do I have to wait for the account to be created still?
If it matters I also received a second copy of the Your Home Service(s) order is confirmed email last night 3 hours after the install had been completed.
7 Replies
TELUS_SupportOfficial Support Team
Hi! Just following up. Were you able to create the account? Have you tried a different browser or device? Clearing cache and cookies? Please let us know!
- I tried again just now on the Edge browser which I do not use or modify and received the same error. "Something went wrong" Try again later.the URL of the "Something went wrong" page readserrorcode=email.unavailableSo I will try creating the account to a different email address. However the email address I am trying to use is the one I signed up for and have so far received communications through. I have in the past asked to not receive marketing communications from Telus and had an account 10 years ago or so that may be contributing to the error.
Sorry about the double post. I replied via email and it didn't seem to work at first.
I tried an alternate browser and received the same error,
The url reads, error=email-unavailable
I tried just now using an alternate email but received a different error page with the URL error code invalid.token
I think my email is still in use by a previous account I had 10 or so years ago but because I signed up on this same email I cannot use another to sign up for mytelus. I suspect the easiest way to fix this would be to change the email I signed up with in this instance to a different one. Or perhaps there's a way to release the old one for use on this new account.
If you determine I need to call in about this I'd appreciate a private message with a number that won't get me 3 consecutive salespeople and then hung up on.
I appreciate the prompt follow up!
