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Cattree
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Joined 11 months ago
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Service Cancellation Inquiry
Why is it literally so hard to cancel services with Telus? Literally on the phone right now with them and all they want to do is try and sell and sell and sell. Why doesn't Telus understand that they can't win them all. 30 minutes into this call and it is "well, let me sell you this or that...or we hate to see you go...etc., etc." It is Very Frustrating.501Views0likes0CommentsRe: Telus Reward Point Expiry
That's great LindyLou! I think I'll call this weekend and see what happens. I'm not sure what happened to @TELUS_Support but they seem to have vacated here and don't seem to be replying anymore or helping customers. Funny thing, I sent a message to Telus via X.com and they said 'they are aligning their program with other points programs like Nordstrom as it is what the industry is doing" and then Telus asked if I wanted them to check how many rewards points I have in my account.5.6KViews1like1CommentRe: Telus Reward Point Expiry
Well, just signed into my account and noticed that about $140 worth of points were missing. This is so disappointing. We receive notification that our Telus bills are ready, so to speak, via a monthly email and then it is paid automatically via the credit card. The bill total in the email is ALWAYS the same so there is absolutley no reason to go to the website and download a bill. Why would I if it never changes month to month to month to month. The emails that were received had NO NOTIFICATION or mention that the rewards program was changing. It wouldn't be that hard to include one line in the email. Just one line. The amount of money that this will save Telus is, for a lack of a better word, unbelievable. Years of saving gone in milliseconds. It is unfortunate that a mega company like Telus thinks that message at the end of a bill in 7 point font size is a good way of communicating. This also does not make the experience better. So, in the end I'll admit that I didn't see the message as I stated above, but Telus really could have done better. Thanks.5.6KViews2likes0Comments