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Updated Telus app won't open
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Friday
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it.
I have tried re-booting the device, deleting and re-installing the app (a couple of times, with re-booting) and nothing is working Any thoughts or suggestions ? Thanks in advance
26 REPLIES 26
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Friday
Which Telus app?
Just a long time customer hoping to help.
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Saturday
Hi it is the My Telus app.
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Friday
Same; I actually just created a forum account to post/ask about this as well after not seeing any other posts on it (until now).
I think they (hopefully unintentionally) slipped up and excluded iOS 16 support in their latest MyTelus app update on Wednesday.
Hopefully we grab the attention of the right people to get this remedied. 🤞
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Saturday
I checked with my iPhone 7 and the MyTelus app also fails to launch on iOS 15.8.3. When the app is tapped, it tries to launch and instantly closes.
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
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Saturday
Thanks for replying; yes that is exactly what is happening in my case.
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Sunday
Telus app just worked without flaw. Have not used in a long time. BONUS, found message a pro. After Ai asked a few questions I was allowed to state my issue and await a reply.
I suggest uninstall/reinstall
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Sunday
Thanks for replying. I have done several uninstalls an reinstalls.
The issue seems to be at this point, related to certain versions of IOS.
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Sunday
@Rocky3 wrote:Telus app just worked without flaw. Have not used in a long time. BONUS, found message a pro. After Ai asked a few questions I was allowed to state my issue and await a reply.
I suggest uninstall/reinstall
I have Android, so yes it may be a iPhone version issue
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Sunday
Tried the uninstall/reinstall route, no difference, the app still won’t open.
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Sunday
You’re not alone on your issue with the app. I also have the very same issue using an iPhone 8 with ios16.7.10 latest update for this iPhone 8. I reached out to apple support but they couldn’t help and referred me to developer support with Telus which was somewhat frustrating not getting anyone there to support this issue. Disappointed for sure!
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Sunday
Thanks for replying; hopefully there is enough users now with this issue that Telus app developers will take notice and correct it. Looking at the version history it is the My Telus 4.117.1 that is the culprit; version 4.117.0 from three weeks ago worked fine (in my case).
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Sunday
I have the same issue with my iPhone 8 Plus running 16.7.10. The My Telus app will try to open and closes immediately after displaying a white screen for a second or two.
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Sunday
I'm having the same problem on iPhone 11 running iOS 16.6.1. The app immediately crashes when I try to open it. Uninstalling and reinstalling the app hasn't worked. Hopefully Telus can fix this soon.
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Friday
As the title says, after updating to the latest iOS MyTelus app (4.117.1) yesterday, I can no longer launch the app at all. It flashes white for a second, then crashes/closes. I've deleted, restarted, and redownloaded to the same result. Looking at recent app store reviews, I'm not alone on this.
Was this intentional? Does TELUS no longer wish to support older devices running on the latest iOS version available? Or, hopefully, this was an oversight.
Please fix this ASAP, or at least roll back temporarily so we can get a working version of the app again!!
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Saturday
I'm In the same Situ....
typically I will wait to do update....
unfortunately Not this time...
I need call control to be avail. !
please Fix
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yesterday
Hi, I don’t believe this was intentional in terms of forcing users to upgrade their devices. I would not upgrade if the app permanently no longer worked on my device, but I might consider switching providers.
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yesterday
Hi everyone. Thanks for flagging this to us. We'll report it to our Dev team for review and if/when there are updates to share, I'll post it here. Stay tuned!
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yesterday
Thanks for your reply. What would make it easier and simpler for users in this situation is to provide a access to the previous version or versions so we could rollback until the current problematic version (in this case 4.117.1) is debugged.
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4 hours ago
hi dru - could you give us an update on the status of the My Telus app not opening? This is now going into Day 5, being locked completely out of our my Telus account if you have 2F turned on, an App that is still failing. Could you or someone please update us on what is being done about this within Telus, and how much longer this will take to fix? Also, could you comment on the idea in this thread about rolling back the app for now, to the version that worked before the current version, while they try to fix the latter? Thank you. This is very unsettling.
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3 hours ago
Agree with you Qrs, this has gone on way too long when a rollback option would have given us a temporary solution.
