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Telus account still open on credit report in spite of it being cancelled

Just Moved In

I am trying to find out which debt collection agency has bought my Telus account debt to settle the account and get the active status changed on my credit report. The account was cancelled, but it is still reflecting missed payments on my credit report. I have attempted the Telus chatbots, operators, a store... all to no avail. All I would like to know is how to go about finding the contact information of the collection agency that is responsible for the debt and reporting. No one is calling me, so I have no idea where to look. 


Community Manager
Community Manager

Hello. I'll send you a private message to discuss further, thanks.

Just Moved In

i have same problem