Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Concerning buying phones with a Simple Share Plan

So my dilemma right now is: I am planning to buy 2 new phones at the same time for me and my dad and we want to share our data with a Simple Share Plan, but it's kinda confusing. Can I buy 2 phones at the same time with the same data sharing plan? Be...

Issues with Telus email

I have a new iPhone, my email was working fine up until a week ago, then it stopped downloading email. I deleted the account and then tried to add it again and have been unable to do so, it seems to be to do with IMAP and then it says to check my net...

Grams by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Enabling visual voicemail on Pixel 3

Hi! I can't enable visual voicemail on Google Pixel 3. When I click to enable in the phone, it stays a few minutes with the message "Enabling visual voicemail" and after it shows an error message: "Can't enable visual voicemail". I've tried to enable...

Thomaz by Just Moved In
  • 2 replies
  • 0 kudos

Saving a voicemail to email or elsewhere?

Looking to save a voicemail down to my computer or somewhere other than the Telus "Voicemail Cloud". Any suggestions other than recording via the headphone output to a PC? I'm not a business customer.

Braunson by Just Moved In
  • 0 replies
  • 0 kudos

covid 19 support

We were stuck in Mexico and told to get home before our scheduled flight. So with poor wifi and phone lines being almost impossible to get through for several days, i did get eventually through at 3 am and put on hold for an extended time. which adds...

Ronald12 by Just Moved In
  • 1 replies
  • 0 kudos

Smart hub data top up

I ran out of data on my smart hub this month. Tried to top it up and on the website it says something went wrong. And on the app it tell me that I’m not eligible at this time for a top up. Why? And how can I make it so I can top it up ?

Resolved! switching to Telus

Hi there, I'm going to be switching to Telus today though an EPP program. I'd like to get a new phone with the plan, but I would like to give that new phone to my girlfriend, and keep my current phone for myself. Is that possible? Thanks

flyguy by Just Moved In
  • 1 replies
  • 0 kudos