Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Launch of new devices

Hi, i would like to know if TELUS would be carrying the new Iphones in-stores at the launch date and will they be available to be purchased on the day of and leave with it?

_wm97 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Vacation Suspension no longer available!

I recently attempted to place my daughter's phone on vacation suspension while she is studying overseas. I was informed that Telus has recently changed their policy and although they will suspend the phone, I still pay the same monthly charge. Has an...

btrumper by Organizer
  • 4 replies
  • 0 kudos

samsung s10 unable download and reveive msg

i pucharsed 2 phones, samsumg s10 plus, in june.since last month, one of the phones had connection issue, unable to download app from google play store, stuck at 99% or waiting for download forever and unable to receive msg and video call on Wechat.w...

Canda by Just Moved In
  • 1 replies
  • 0 kudos

Smart hub speed issues

So we recently purchased a smart hub. When we got it hooked up we were disappointed to find out our speeds were less than 1 MBS down and up. Connection was good with 3-4 bars but the speed was very low. My cell phone which was using the same network ...

Is the Samsung S10 Plus on backorder?

So I renewed my contract last Monday (the 19th of August) and with that, ordered the Samsung S10 Plus. I was speaking to an online technician and she walked me through the renewal/ordering process online, claiming it would be more beneficial to me in...

Brenbaby by Just Moved In
  • 1 replies
  • 0 kudos

Google Pixel 3a - Telus prices for mobile phones

Perhaps someone from Telus can tell me why the Telus store charges $625 (retail) for the Google Pixel 3a and only offers 2 colors? If I were to order it directly from the Google store I would get an unlocked version for $549 along with a choice of 3 ...

Refurbished phones

Less than 3 months after pruchasing a new phone it was in need of repair. The phone was sen for repair but what came back was a refurbshed model. The cost of the new phone was in the region of $1200. The online cost of the rebubished model is in the ...

DGB by Friendly Neighbour
  • 9 replies
  • 1 kudos

Add a new sim to my plan

How do I get add Microsoft Surface Pro to my current data plan? I have the sim already. I just need to add it to my account. Do I've to phone them? which is a REAL pain. TIA

slam5 by Friendly Neighbour
  • 1 replies
  • 0 kudos

Spam Calls Pretending to be TELUS

Twice today I got calls from Alberta (I'm in BC) claiming to be TELUS and telling me my internet is slow and to "go to my router". Both times I asked them to tell me my account number and they said "Ma'am, I'm from the tech department and we don't ha...