Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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covid 19 support

We were stuck in Mexico and told to get home before our scheduled flight. So with poor wifi and phone lines being almost impossible to get through for several days, i did get eventually through at 3 am and put on hold for an extended time. which adds...

Ronald12 by Just Moved In
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Smart hub data top up

I ran out of data on my smart hub this month. Tried to top it up and on the website it says something went wrong. And on the app it tell me that I’m not eligible at this time for a top up. Why? And how can I make it so I can top it up ?

Resolved! switching to Telus

Hi there, I'm going to be switching to Telus today though an EPP program. I'd like to get a new phone with the plan, but I would like to give that new phone to my girlfriend, and keep my current phone for myself. Is that possible? Thanks

flyguy by Just Moved In
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  • 1 replies
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Resolved! Stolen phone

Hello. Someone stole my phone and I still have 20 months to pay on my contract....What are my options?

Error 1B1

I suddenly can’t reach a number in Comox, BC. Message I get is “client not available at this time. 1B1

animyr by Just Moved In
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  • 1 replies
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New prepaid phone.

My old prepaid phone died. I bought a new phone LG K20 for my prepaid plan. The new phone takes a different SIM card so I cannot just change cards. Unfortunately the sales man could not get the new SIM card number changed on my Telus account. I have ...

tedcastle by Just Moved In
  • 2948 Views
  • 3 replies
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Pixel 4 xl

Hello. Random question. I was just wondering why I can see on Google that Telus has the 4 xl, but the website only has up to the 3 xl? Does that mean that they are just out of stock? If so, if anyone knows when more would come in? Thanks in advance.

Galapegus by Just Moved In
  • 2470 Views
  • 2 replies
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