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Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! preorder bonus

Did a phone upgrade to get s21 ultra, does this include the preorder bonus?

macky by • Neighbour
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Track +

I’m using my track + to track my E-bike. My issue is charging, I have a USB port on my bike and wish to leave the tracker on the bike with charger attached. When I put it one for the first time the battery will charge fully, after a full charge the t...

Bradley1 by • Neighbour
  • 2133 Views
  • 1 replies
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Resolved! Device

Hello, can I upgrade my device online, or do I have go into a store? Thank-you.

Resolved! Devices

I just recently upgraded my phone and activated the new Sim Card but my phone doesn't show up on the Device Page. Is there a way to fix this so I can see it there?

CodyW by • Neighbour
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  • 1 replies
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Order place over three weeks ago and no update on status

I placed an order on December 27 and three weeks later I have not received an update on the status. It says the wait is 1 to 2 weeks. I also paid $413.00 as part of the bring it back program. I sent an email and received a message they will get back ...

MSAM by • Neighbour
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  • 0 replies
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Resolved! iPad simlock blocked

Hi,I have problem with my IPad. I bought it from guy who shipped it from Canada. It’s with cellular mode but it wasn’t used. It was new when I got it and I was first person who configured it.After while I had to restore it cause cellular mode didn’t ...

Telus mobility customer, data apart of my account

Shaw provides our wifi . My cellphone won’t let me set up cellular data hotspot ? Telus wifi address now on my cellphone? Plus Shaw wifi address in settings with my mail ? Help ! I don’t want to call again and be on hold for too long ! Why won’t my s...

V99 by • Neighbour
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  • 2 replies
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Telus Mobility

Doesn’t Telus Mobility have Live Chat ? Or just a robot? Have Wi-Fi with Shaw ! Have cell with telus Mobity! Data is part of mobility with my plan . Cannot access a data hot spot , Telus wifi address , Shaw wifi address in emails???? Help ! How do I ...

V99 by • Neighbour
  • 1895 Views
  • 1 replies
  • 0 kudos

Resolved! Can I use tablet SIM in the phone?

I understand that Telus SIM for a tablet plan (such as Peace of Mind 5GB plan) is data only, but I am wondering if I can use this SIM with old unlocked phone as opposed to a tablet? I want to use it to create a WiFi hotspot and for browsing, not for ...

Mishuta by • Neighbour
  • 4268 Views
  • 2 replies
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