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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.

2006 Posts

Latest topics in TV

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 66463 Views
  • 220 replies
  • 6 kudos

Optik TV box shows no signal on samsung tv

It was working fine until Dec 31st 2024 (as we watched NYE programmes on that).Both boxes suddenly stopped working since last week. They both show "no signal" on 2 separate Samsung TVs (one is The Frame 2020, the other is a cheap smarttv), while they...

Cybornut by Neighbour
  • 149 Views
  • 4 replies
  • 0 kudos

Bitrate Quality on TELUS TV Plus

So, I am literally day 1 with Telus tv. I switched from old school 1080p60 Shaw boxs. It is insane how poor the bitrate is with Telus tv plus. I have 5 gig fiber with telus (and love it). I have their android boxes hard lined too. Yes, I have the rig...

AndrewP by Neighbour
  • 98 Views
  • 2 replies
  • 0 kudos

What's Up With Sportsnet SNW and Jitter/Judder?

Viewing the same program (Grand Slam of Curling) on the 4 Sportsnet channels (SNP, SNW, SNO and SNE) it's being broadcast on, the recording on SNW has very bad jitter/judder on all of the programs - it's especially bad on camera pans. And of course I...

Grimmt by Ambassador
  • 65 Views
  • 2 replies
  • 0 kudos

Unable to activate Disney+

I subscribed to a bundle and my Netflix and Prime accounts were transferred and activated without a problem, but I can’t activate my Disney+ account, which happens to be the one account I already had with Telus. The activate link is not working.

KaRo by Neighbour
  • 568 Views
  • 10 replies
  • 0 kudos

Theme pack 4 + 1 premium price

When did the 4 theme pack + 1 premium change there pricing. I don’t have time or the patience to be logging into Telus every day like it’s a email. currently it’s $38 and I’m paying double that. Like to know when it happened and looking for some cred...

Phin by Neighbour
  • 82 Views
  • 1 replies
  • 0 kudos

Canceled channels

Telus is losing basically all the channels I watch (MTV, hgtv, cooking, bravo). This feels like a breach of contract since I agreed to these specific channels in packages. What are my options for leaving Telus? I have a contract and have a long time ...

1234561 by Neighbour
  • 11758 Views
  • 23 replies
  • 5 kudos

Discovery Channel shows

I'd like to know when Telus will be providing the rest of the Discovery channel shows that disappeared January 1 2025. This watered down version (essentially Discovery.ca shows) is unacceptable. 80% of the shows I enjoyed on Discovery channel have di...

Friendliest neighbours
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