Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

2353 Posts


Discuss and ask questions about TELUS Pik TV.

724 Posts

Latest topics in Optik TV & Pik TV

Video glitch with Optik TV on Apple TV 4th Gen

New glitchy video bug has just started happening with the Optik TV app running on an Apple TV 4th Gen box. About every 30 seconds or so, the video freezes for about 5 seconds, then will unfreeze and race "fast forward" over a second or so to catch ba...

Tony1000 by Organizer
  • 4 replies
  • 0 kudos

Optik TV App using Apple TV

I’m having an issue using Optik TV app with Apple TV for last couple days, the picture freezes and the audio keeps playing and the video speeds up to catch up with audio, I have been using the same set up for the last 1.5 years no issues! Any ideas o...

weslake by Neighbour
  • 0 replies
  • 0 kudos

Optic TV App Playback Error 444901

After the recent Android update on my Pixel 6, the Optik TV app keeps giving me the above playback error. Doesn't matter which channel I select. I've uninstalled the app and rebooted my phone and reinstalled - and same problem. I've also cleared the ...

Fnunes97 by Just Moved In
  • 4 replies
  • 1 kudos

Apple TV Remote Issues with PIK TV

In the past week I seem to be having an issue with the Apple TV remote acessing PIK TV content when using the TV guide. It either scrolls slow or not at all. It sometimes doesn't allow me to play a channel once selected. My remote is fully charged an...

GadgetGreg by Friendly Neighbour
  • 7 replies
  • 0 kudos


Is there a way to connect to an optic PVR box wirelessly? Want to move a room around and hate all the freaking wires. Can I use an access node or something? Anyone? Please and thanks.

Mike66 by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! Pic tv

I noticed I’m not the only one with this problem. My Pic tv remote can’t access my stations. I can scroll through the guide, but nothing happens when I select a channel. I spent several hours on the phone with Telus on Friday, but the problem was not...

MaPetersen by Friendly Neighbour
  • 11 replies
  • 0 kudos

Looks like something went wrong. Please try again.

I've been trying to get to https://www.telus.com/my-telus/tv/optik to manage my channels for months. I keep getting the following message: "Looks like something went wrong. Please try again."I've tried from the Chrome browser, Firefox browser, Edge b...

Accessing and Using Acorn TV

I have just signed on to access Acorn TV and am experiencing difficulties using the site. I would like to be able create a watchlist. While I know I can “click the heart” to add to add it to a watchlist I can see no way to access it. It is a cumberso...

Caillah by Just Moved In
  • 0 replies
  • 0 kudos

Change sort order of recordings

Hello;Wondering if anyone has a way to change the order in which recorded programs are displayed. For example, if I have 60 shows of a series recorded, is there a way to reverse the default (newest at the top) and have the oldest at the top? TIARick

Grindel by Neighbour
  • 2 replies
  • 0 kudos

Optik on the go not working on my phone

The app hasn't worked on my Google Pixel 6 for the last few days. I get an error message "Playback error 444901". I have tried deleting the app, power cycling my phone and reinstalling the app several times. I use the app a lot more than the average ...

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