Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

2482 Posts


Discuss and ask questions about TELUS Pik TV.

761 Posts

Latest topics in Optik TV & Pik TV

Error message with new Telus TV+ app on iPad mini

Can’t seem to get the new Telus TV app to work no matter what I try. Sign in is fine, but if I try to play live tv, it hangs, and then I get an error message “playback error: sorry an error was encountered. Please try again…”. Works fine on my iPhone...

Miso193 by Just Moved In
  • 0 replies
  • 0 kudos

The last of us delay... again.

I've got Crave on demand through Telus and just like with episode 3, episode 4 is not up. Why is this consistently happening and what am I actually paying for, here? @dru this is not okay. I should just be paying for the app itself instead of through...

The Last of Us delay?

I have crave on demand through Telus and the episode isn’t available? The first 2 episodes didn’t have a delay like this, any word on when it will be available?

Watch recordings with new Telus TV+ on computer with browser

The Telus website for the new Telus TV+ service shows that recordings can be viewed on a browser on a computer: "If you have the Recordings bundle included as part of your Optik TV combo, you can also initiate playback of your recorded programs from ...

rt1 by Just Moved In
  • 6 replies
  • 0 kudos

I only want channels I subscribe to in my guide

I went to the settings where I select and deselect my channels, but then I go to my guide, and they're ALL still there..I don't want to see shows I can't watch on my guide.I also want to delete any shows I have to pay for. Can I have them not show up...

Rural_dog by Friendly Neighbour
  • 10 replies
  • 0 kudos

Resolved! How to connect wireless 4k box to wifi booster?

My T3200 router's wireless signal is too weak for my living room wireless 4k box. So, I added a Telus wifi booster, connected my 4k box and it works great. I've now added a second booster in the office (T3200 router's wireless signal is too weak to r...

Pik TV playback error

On my PC i randomly cannot watch Pik TV as it displays "Playback Error sorry an error has occurred please try again" Rebooted the PC many times , its random sometimes works sometimes not Very frustrating I pay for this service Note on my Pixel phone ...

Missing episode VOD

VOD is still missing latest episode of MTVs The Challenge: Ride or Dies "Knot a Problem" from Jan.18, 2023.

Nbothwell by Just Moved In
  • 3 replies
  • 0 kudos

Cant add or change or manage PIK TV channels

When I use MyTelus.com to add or change my channel lineup it errors and randomly deletes channels when adding others, it is unusable and the tech dept has the same issue......they have been working on this for 2 days since I brought it to their atten...

Friendliest neighbours
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