I have experienced the same thing. The agent basically said that this security and optikTV are included in the service in a same price as just my internet that I used to pay. He gave me credits for signing a new contract. After few months now I noticed all the extra add ons that actually cost me. I totally got cheated on this. The worst thing was I shared the agent contacts with my neighbor and my parents at that time. Now I'm so mad that I got them into this. I still have the agents card!