Forum Discussion
Arm House from Door Pad
How can I set my alarm to arming away when I lock the door from just the PAD? We've had Vivint previously and we had that option and with the Telus system it arms away even with locking the door from inside.
23 Replies
Our Vivint system was just updated yesterday and find ourselves in the same situation. As this was originally posted over 2 years ago, is there now a fix for this?
TELUS_SupportOfficial Support Team
Hi! The only solution I found was this: You can't set the TELUS alarm to "Arm Away" automatically when you lock the door from the inside, as this is a security feature to prevent accidental arming. Instead, you need to manually select "Arm Away" on the control panel or through the app before leaving and exiting through a door during the exit delay. You cannot create a rule to arm the system just by locking the door from the inside.
What I'd like to have automated is when the door is locked from the outside (via the keypad) any other door locks are placed into the locked position and then the system is armed away. That is the function that my family (and I think other former Vivint customers) are looking for.
Any word on a solution for this. We like most had to upgrade from Vivint to telus and are not as happy with it as we were with Vivint. We had a telus technician to repair some other issues from the install just last week when asked this question he had no idea about it and said he would send in feedback.
- TELUS_Support
Nothing further as of yet, but we'll be sure to let everyone know once we hear of updates about it!
- TELUS_Support
To set your alarm to arm away when you lock the door from the keypad, you can try these steps:
Access the Alarm System Menu:
- On your Telus alarm panel, press the “Menu” or “Settings” button to access the system settings.
Navigate to Arming Options:
- Look for the option labeled “Arming Options” or “Security Settings.” This section typically allows you to customize how your system arms.
Set Arming Mode:
- Find the setting for “Lock and Arm” or similar. Select the option to arm the system in “Away” mode when the door is locked from the keypad.
Save Settings:
- Confirm and save your settings. Exit the menu.
Test the Setup:
- Lock the door using the keypad and check if the system arms in away mode.
- But will it also do it when locked from inside?
- I don't have the arming option or security setting on our panel.
When I set it up on the website it sets the alarm when the door lock is locked from the inside or outside. We just want it from the outside and I don't have the options your talking about
[mod edit: removed personal info]
