Worst Customer Service

Telus Security is properly the worst company I have ever dealt with.  Their equipment was faulty and I asked to have a service call and they refused.  They acknowledged the equipment was broken but refused to service it.  Unbelievable.  I had to disable the one of the alarm panels just so I could move forward.  Two years later I have another faulty sensor and they refuse to service it again.  At least this time they gave a good reason...I am no longer under contract.  I was under contract two years ago though and they still refused service.  Now it is an extortion scam...sign for two years and they might service your equipment.  So I am trying to cancel but even that is virtually impossible.  I have been on hold twice for over an hour with the calls dropped.  Can't wait to cancel this service and discontinue any relationship I have with this company in any form.  Please pass along the warning...do not sign up with Telus they will not support their product.