Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hi, I would like to verify the legitimacy of these phones and names. Since last December, we’ve been receiving frequent calls from a Telus sales rep, Omar Fath (T: +1(825) 467-8859 | M: +1(368) 993-3374), offering what seemed like a great deal. Initi...
I am trying to get in touch with someone about security cameras in an alley of a Telus exchange building, as it is directly behind my house. I have the address, date, and time. I tried to call and got shuffled around and numbers that didn’t take me w...
As per the Title, every time I try to pair it with the app on my phone by following EXACTLY the instructions given, I get the following "Can't process your request, please try again. Error Code: 6". I've tried for hours to get the camera to pair and ...
I never had home security installed nor did I want it but I am being billed for it. Have been trying to get help to have it removed from my account since March 12 2025. All I am getting is the run around and being left holding on phone call for 2 hou...
No notification or justification, my rates have been increasing since signing up... I got a promo for signing up for 2 years and got $20 in discounts and was paying $35 +tax a month; my bill now is $50.85 with tax. Can I cancel without penalty? That ...
I am trying to contact Telus about my Home Security account. The website says call 310- 2255. But when I dial the number I'm told that it cannot be reached from my area. So now what?
Our wireless smoke alarm started to chirp loudly. It was ear piercing. There was a yellow alarm on the keypad. I suggested to Telus ADT support maybe it's the batteries. There reply was to charge $ 195.00 to come out. In the end they removed the $ 19...
Has anyone else bin charged for a security system they don't have at an address they dont live at in a different province? And when you call to have ot canceled you are told it has bin by at least 100 different people in the 3 years iv bin trying to ...
Purchased a #Living Well Companion last month. Was working when I set it up, but during the suggested "test", could only get a lady who spoke only Chinese! Now, apparently, it hasn't been working for about a month! Yet I am paying for it. Just spent ...
Yesterday I had an installer come to my home and install (upgrade) our security system. The process was one of the most frustrating experiences I’ve had in recent memory! It took HOURS for the online support to discover my email was associated with m...
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