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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • TELUS Employee
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how do you stop the beeping from the alarm

it says on panel low battery. I have turned off all the volume. The webpage says to call in. I have to leave the house and when I return it will be after customer service closes. My kids are going crazy like me with the beeping. Help please URGENTLY

No audio on 1 security camera

Hello, for the last 2.25 years we've had an issue where the audio from one of our indoor cameras doesn't work consistently, or at the moment at all.We've had Telus out three times to either replace the camera or work on it, and the latest tech hardwi...

Home security control panel

Hi, I disarmed my security but all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.

Rickytan by • Just Moved In
  • 272 Views
  • 1 replies
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Qolsys IQ Panel 4 "Panel Tamper" Message

Does anyone have any idea of how to reset the "Panel Tamper" message that appears only in our cellphone apps (my Android and wife's Apple IOS) and when I log in to the internet "TELUS Smarthome" site? The message does not show up on our control panel...

enb54 by • Coach
  • 260 Views
  • 1 replies
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Loyalty Department

I just had my hard wired ADT (Telus) security "updated" to the new Telus wireless system on September 25, 2023 . Three weeks later, I had to have a Telus tech come in to fix some issues and I find out that I now no longer have a garage door alarm sen...

Front door smart lock low battery message

I received a notification on my Telus Smart Home app advising the batteries were low on the front door lock. As usual, I replaced the batteries and reinstalled the lock. However, how do I delete the notification/warning from the top of the Smart Home...

KWoo by • Just Moved In
  • 274 Views
  • 1 replies
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Poor service

How do you connect with someone at Telus that can actually make an appointment for a home visit amd them have the service people show up when they are supposed to. It has now beem 5 days with an alarm going off constantly at my partners home

Sgmore by • Just Moved In
  • 271 Views
  • 1 replies
  • 1 kudos

Resolved! Frequent calling

I keep getting calls from (844) 962-1419 with TELUS as the caller ID, nearly everyday, sometimes multiple times a day. I've never picked up because I get these calls at the most inconvenience times. Today for example they've called at 1pm and 4pm and...

Kat1999 by • Just Moved In
  • 5685 Views
  • 6 replies
  • 0 kudos

Smart Lock showing unlocked even though it is locked.

HiIt is challenging to reach support person on phone. I have been waiting from last 2 hours and no luck so far. My app and control pannel is showing my door is unlocked though it is locked. If i try to lock it using app or control panel then nothing ...

Midhasum by • Just Moved In
  • 447 Views
  • 3 replies
  • 0 kudos
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