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Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Carbon Monoxide Detector Battery

I have a Carbon Monoxide Detector with my Telus Security System. I used to be with a phone experts until Telus bought them out so I do not have the “Smart Home Security” they are currently selling. When the batteries in my carbon monoxide detector st...

Jan80 by Neighbour
  • 119 Views
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Telus are disrespectful

Just wanted to reach out and say how disrespectful Telus are to their customers through their horrible customer service system. I have had hours of my personal time wasted by this company waiting for customer service support. Your AI voice support th...

SmartHome Thermostat settings problem

I have been having some trouble with the thermostat when I have the alarm set to AWAY. For some reason, the temp drops well below the set schedule. I have asked around to other Telus SmartHome users and they have not experienced this situation. Is th...

0N8K by Neighbour
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  • 1 replies
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Resolved! Security Camera not recording any activity at all

Hi, I just had my backyard security camera installed as part of a package with Telus. The backyard camera recorded the technician moving around after installation and never recorded any activity anymore. I set the recording rule to create ground zone...

Careli by Neighbour
  • 227 Views
  • 1 replies
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Telus Loyality

I have home security installed few weeks ago and I'm not satisfied with the service and want to cancel it but there is absolutely no way to contact Loyalty department. I wasted my whole day today trying to reach them. Should i contact my lawyer to re...

mujeeb by Neighbour
  • 150 Views
  • 1 replies
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Telus loyalty

I have been trying all day to get in touch with the loyalty department because I got charged too much on my bill. Super frustrating.

Ashleigh by Neighbour
  • 289 Views
  • 3 replies
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Graffiti Removal - Tolmie Avenue between West 3rd and West 2nd

I have been emailing Telus Graffiti department via the email a Telus rep gave me over the phone for several months now to have this graffiti painted over in my neighborhood. I do not know who else to contact to get this cleaned up.Location: West side...

Graffiti 2.jpg Graffiti.jpg
AndrewJ by Neighbour
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Possible scam

I just got signed up by a representative named “Kyle” (I don’t even know if that’s his real name) in GTA, ON late in the evening. He was going door to door apparently and he knew I was sick. He offered me safe home security comfort bundle. Everything...

mdecarol by Neighbour
  • 200 Views
  • 1 replies
  • 0 kudos