FR
Help
Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • TELUS Employee
  • 2793 Views
  • 0 replies
  • 0 kudos

Purchased security cam

I bought 2 unopened security cameras from someone else. Is it possible for me to create an account and set them up? Or do I have to purchase new ones?

False temperature alarms

I finished installing my security system a couple weeks ago, and set a low temperature alarm for 15 deg C.Now every 6hrs on the minute, at 9:35 and 3:35 am and pm I get a text message saying that my temperaturehas dropped below 15deg, then seconds la...

colklink by • Just Moved In
  • 408 Views
  • 3 replies
  • 0 kudos

Door sensor not monitored

One of my door sensors shows as not monitored. Per the knowledgebase, I can enable monitoring via the web portal but my web portal is different from the KB and doesn't have the option to enable/disable. How do I get it enabled? Why am I paying for mo...

caelestia by • Just Moved In
  • 222 Views
  • 1 replies
  • 0 kudos

Resolved! Panel Error Message

Since my system was installed, I've been getting the following error message via email. Does anyone know how to fix this? I've tried chat and that didn't work. I waited for 45 on a call and I'm fed up. XXX's system: The Panel has not responded since ...

coprolite by • Just Moved In
  • 500 Views
  • 2 replies
  • 0 kudos

Fiber box on street

Unsecured fiber box on street in Chilliwack Young and Brooks Ave box #3031R(Difficult to see letter due to being covered with a sticker)

Lockitup by • Just Moved In
  • 384 Views
  • 1 replies
  • 1 kudos

Resolved! Why are the door to door agents so pushy?

I had an agent ring our doorbell at around 630pm while I was busy preparing dinner. Took a peek, saw a Telus agent and ignored it. I already have a no solicitation sign on my door. 2hrs later, agent returns and this time my elderly father opened it. ...

Js-addt by • Just Moved In
  • 935 Views
  • 5 replies
  • 1 kudos

Resolved! Cancelling smarthome security after contract expires

Has anyone cancelled the smart home security service AFTER the contract expires?Wondering if anyone has experience with cameras they purchased, were you able to connect to a new service?Did you have to pay any fees to have Telus equipment removed? An...

redmaher by • Just Moved In
  • 740 Views
  • 2 replies
  • 0 kudos

Security Issues Equipment

My cameras have gone offline along with my doorbell cam - I was on with tech support for over 90 mins last week, and they weren't able to get them back up and running, I need a tech to come out but good luck trying to get through to anyone....Anyone ...

Customer Rep Not Answering

I had a door-to-door salesman come to my house 2-3 weeks ago and offered me a bundle that included 2 sim cards, wifi, and a security system. We had agreed that the total would be about ~230, I confirmed with him more than once that there are no activ...

mszawal by • Just Moved In
  • 373 Views
  • 2 replies
  • 0 kudos
Copyright © 2023 Khoros, LLC