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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • TELUS Employee
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How can I make a complaint regarding a Telus Truck driver?

Interesting how there is no Forum for complaints? Today I experienced some road "discontent" from a driver of a Telus Truck leaving south from Cold Lake, AB at about 7:40-7:45 am. 1st he was driving at a high rate of speed, approximately 80 in a 50 z...

Cari by • Just Moved In
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Telus taking over Vivint

I am EXTREMELY frustrated!!! I try to contact VIVINT and they tell me to contact Telus. I contact Telus and they tell me to contact VIVINT. I would NEVER recommend either company for home security!!! I just want to cancel my service but I can’t actua...

Lift Master Garage Door Opener

I just had Telus Security installed and when connecting the Lift Master garage door opener to the Telus hub, the technician used a MyQ device. In completing the setup, the technician did not install the MyQ door sensor to the garage door. So fast for...

Cookie71 by • Just Moved In
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Aggressive door to door salespeople

I was just verbally harassed by a Telus door to door salesperson who would not take NO for an answer. Three times I had to explain that we weren’t interested, all the while trying to calm down my barking dog and get the situation under control, but t...

Changing an appointment

I am TRYING to change my appointment of Aug 1st but I can't log in by computer or get anyone on the phone. I have been a client for over 10+ years, do you STILL want me as one????

SirWT by • Just Moved In
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Resolved! How do I turn DOWN the alarm volume?

How can I turn the actual alarm volume down? The god-awful high-pitched screeching is so incredibly loud if it goes off accidentally, it absolutely terrifies my animals and children. I realize an alarm needs to be loud but not to the point of it bein...

Horrible customer service with Vivint and Telus

Hi there, I am currently a Vivint customer and have had the worst experience with them. I found out that my smoke detector was on bypass for over a year and asked for a manager or someone that is in Canada to call me back(call center is in Philippine...

ajflug by • Just Moved In
  • 474 Views
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Assault victim

I was recently assaulted by one of your Telus Customer Solutionss person doing some kind of door to door.. i politely said we're not interested and respectfully asked for him to leave. At that point starting yelling out loud and refusing to.. started...

Victim by • Just Moved In
  • 412 Views
  • 1 replies
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I have not gotten my full refund. You owe me 1022.91

First I would like to remind you, I am 70 yrs old and on a pension. You owe me 1022.91. You disconnected my vivint security system in May 2021. You have continued to take money out of my bank between august 2021 until May 2023. The refund of you sent...

Bichonbc by • Just Moved In
  • 539 Views
  • 2 replies
  • 1 kudos

No live feed from doorbell camera to web portal

I can get a live feed from the app but not via the web portal. I can, however, get the saved video clips there. Also, my landline (which is from Bell) hasn't worked since the Telus installation. Any idea why it would be disconnected?

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