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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2129 Views
  • 0 replies
  • 1 kudos

Sudden switch to online billing

Did anyone find that their former ADT account was switched to on-line (paperless) billing without their consent?Seems to have happened to my account sometime around September. Very infuriating, and customer unfriendly. Only found out when I started g...

Resolved! Panel Voice not functioning

Replaced a door lock due to intermittent off and on line issue. Panel voice would announce lock and unlock when lock activated. After replacing the old lock, the panel voice no longer functions with replacement. Panel voice vocalization for sensors i...

SteveBH by • Friendly Neighbour
  • 352 Views
  • 2 replies
  • 0 kudos

Camera scam

A couple months ago we got a call from Telus offering us a better rate on our cell phones, and were given a free camera. Never did they mention having to pay anything, they framed it as a free addition, a promotion that wills a gift and no strings at...

MT1 by • Neighbour
  • 346 Views
  • 1 replies
  • 1 kudos

Why does telus keep charging me wrongfully?

I received a call from met credit services about a month ago for a past due home security camera bill which was over 1700 dollars. I have been calling telus regarding it since the past one month that I have never got any services from telus as I was ...

Unnati by • Neighbour
  • 358 Views
  • 3 replies
  • 0 kudos

Armed away keeps changing to armed stay

Hi. I have seen a lot of posts and no solutions on this. every time i leave home i arm my sensor away and a minute later i get the notification that it flips to armed stay. Any idea why this happens and what’s the fix? Thanks!

Ambreenh by • Neighbour
  • 578 Views
  • 6 replies
  • 0 kudos

Scam by telus

One year and a half ago we changed our cell phones and were given a free camera. Never did they mention having to pay anything, they framed it as a free addition to buying our phones. I never used the system and never agreed to anything, they just se...

Home security

I recently recieved Telus home security system, I was told the 100$ set up fee would be taken off my bill once set up but my bill came and it's still on there, does it normally come off on the second bill and reimbursed or did I just loose out on 100...

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