Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 386 Views
  • 0 replies
  • 1 kudos

Resolved! Sensor armed away and then flips to armed stay

Hi ... I've been experiencing an issue when my employees lock up for the evening. They arm the system on the panel for "Armed Away" and then lock the front door and leave. Exactly one minute after they arm it and go, I can see in my email notificatio...

pm1804 by Just Moved In
  • 515 Views
  • 5 replies
  • 0 kudos

SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 386 Views
  • 0 replies
  • 1 kudos

Thermostat not working have to wait for new one

Taken two days to speak with someone to troubleshoot and it’s -20 right now. Told it’s replacement is being mailed out - shall have it by Monday - not quite what I expected for services

OhNo by Just Moved In
  • 327 Views
  • 2 replies
  • 0 kudos

Resolved! Silent Arming Icon on base display

Came home from vacation disarmed my security, it also did a update and then all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.

Is 1-855-844-8435 a valid Telus #

I received call from this number saying my security is not connected and to quote a reference number to 1-855-844-8435. I am finding mix answers online, some say it is a scam to have access to security system to break into your house and others say i...

Resolved! move device from partition 1 to partition 2

Hello! How do I move a device from partition 1 to partition 2? My house is partition 1 and my detached garage is partition 2. My garage motion sensor is assigned to partition 2 but the garage side door sensor is attached to partition 1. How do I reas...

NeilH1 by Neighbour
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to get Video Doorbell to work

I upgraded my Telus Security in October last year. Part of that upgrade included a video doorbell. When it was installed, the technician said that he couldn't get the video to show up on the panel when the doorbell was pushed probably because of insu...

contactor

Hi Dear, How i can get TELUS potel to provide calling center service from Pakistan Thanks

nomee1 by Just Moved In
  • 263 Views
  • 1 replies
  • 0 kudos

Animal Detection

Greetings Telus Community. We have an issue with dog owners not picking up their dog's feces. The issue with the TELUS Smart Home Security is the animal detection feature is not accurate and is in need of improvement. I was wondering if other members...

FatTony by Just Moved In
  • 287 Views
  • 1 replies
  • 0 kudos

How to get help with telus

Telus service is the worst! Hard to get a hold of. I finally talked to someone, they couldn't figure it out on he spot and were supposed to get back to me they never did. Now I have to wait on hold during limited business hours. Service really sucks!