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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Doorbell Camera will not turn on

My doorbell camera will not turn on or powercycle without being plugged in. I have tried charging it multiple times. It will turn on and set up while the charger is plugged in. It will not powercycle or turn on after charge cord has been removed. I'v...

jsa by Neighbour
  • 250 Views
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Vivint Security System

I am having issues with my Vivint security system, one of my cameras will not work properly. The same issue I had a while back, and Vivint sent a technician who fixed the issue with no problem. When I contacted Telus regarding the issue, they did the...

Resolved! Graffiti on Telus boxes

Since there is no email address or other obvious method (other than waiting in a phone queue) to report graffiti on Telus boxes, I am going to try to do so here — and repeat other posters’ pleas for a central, official reporting point for graffiti. T...

AG1962 by Neighbour
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Outside camera

Outside camera alarm bot triggered most of the time thus, it missed a lot of activities that should be recorded. Another thing outside camera was name as OUTDOOR since it was installed and now name was changed to BACKYARD. Security tech has 0 clue ho...

Customer service hotline.....

What's up with the customer service phone line? Had a recent system upgrade and trying to call to sort some things out. 20 minute wait. Ask a question, reps can never answer a question without transferring to someone else or asking for help. 20 more ...

Linked account not getting paid

I have Mobility and Home security linked in My Telus app and I have automatic payments set up. So how come mobility gets paid through my credit card but Home Security does not?Now Telus bill : Home Security & Safety is showing me in arrears. If this ...

Non installation of door bell

I had availed Telus home security system in April 2024 , The installer did not install the door bell and assured that he will install the same in next 15 days , since 7 months , my door bell is still not installed and door lock never works , I have s...

Resolved! Constant Calls from Telus

I have been receiving non-stop unsolicited offers from Telus ever since I joined. I called the number back because it is verified TELUS, and asked customer service to stop calling as they're literally calling me at work at this point and disturbing m...

Resolved! Telus usage reimbursement - scam?

I just received this message from (368) 996-8641 MY T E L U S Usage Reimbursing### 6906https://tel-etransf.yunusterapi.com/BOG(79.84) $ Should I open the link or is it a scam? I’m in Ontario, Canada

MrsD by Neighbour
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  • 0 kudos