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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 0 replies
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need help for home security camera

few months ago my parents received home security camera then later on they received phone call from Telus asked my dad if he needs a technician to set it up. They never asked for sending the camera. They already have their own home security cameras, ...

Resolved! Panel doing a beeping countdown when Arming Stay

Just now when I went to arm my system for the night, using Arm Stay, the panel started doing a 60 second count down. Usually it only does that countdown when Arm Away. I haven't changed anything about my system. Is anybody else seeing that issue? Tha...

DavePI by Neighbour
  • 812 Views
  • 5 replies
  • 0 kudos

Responses are terrible to alarms

Twice in the past 5 months we have accidently tripped our home alarm system. Both times it took up to 2 minutes to reset the system and in that time there was no response by a Telus security person to verify. I tried calling and got frustrated with t...

dkpickrell by Friendly Neighbour
  • 921 Views
  • 11 replies
  • 0 kudos

Telus Driver needs coaching

Hello Telus, I want to share the below video and photos of a Telus Driver parking his vehicle and suggest Telus to provide some coaching to driver of the truck (License plate RJ 3991) on how to park the vehicles safely. As it is clear from the photos...

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OLD ADT

I have a landline and keep getting messages that my system needs to be upgraded or the services will be cancelled . All I want is monitoring as advertised (below) but  none of the agents know about this do I need to call another monitoring company ?F...

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OldADT by Neighbour
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  • 2 replies
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ADDING POE Outdoor Security Cameras

I have a Telus Security System but the cameras they offer aren't the best. I want to add better quality cameras that are compatible. Preferably 8-12 MP. & even better are POE. I have cameras in mind as well as a 4-8 port POE SWITCH.Can this be done &...

No Impressed With Telus Home Security

We were switched to ADT Security and now Telus Security. We received a letter stating our alarm system would need to be upgraded to continue working. That’s fine, but our system isn’t that old and I don’t want to be paying anymore than I’m currently ...

Mrdeanw by Neighbour
  • 393 Views
  • 3 replies
  • 0 kudos

Resolved! Graffiti on Telus Utility Box

@TELUS_Support can you arrange to remove the graffiti from this box on Kings Road in Victoria? It's been like this for months now. The box number is 1321 A, and it's located beside the residence on 2672 Scott Street (corner of Kings & Scott). I'd lov...

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Neighb0ur by Friendly Neighbour
  • 725 Views
  • 6 replies
  • 0 kudos