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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 3011 Views
  • 0 replies
  • 1 kudos

Loyalty Phishing Scam???

I have been hounded by a person claiming to be Edward Santos, Sales Representative for Telus business I asked him to email me the details. The email contained these phone numbers T: +1-888-652-3947 Ext: 728 | and was sent from (removed email address)...

Resolved! Loyalty scam

Today I received a call from 780-991-5289. The caller identified himself as a Telus loyalty employee. Told me that since I always pay my bills on time that I would be getting a 35% discount on my monthly bill for one year. Also that I would be able t...

BA65 by Neighbour
  • 1020 Views
  • 5 replies
  • 1 kudos

Resolved! PROMOTIONS CALLS

Has anyone been receiving phone calls from Alberta with the screen name Telus offering big deals and then sending you an email from [email protected] with a LOG IN button and then ask you for your 6 digit code? They said tha...

Joshna by Neighbour
  • 976 Views
  • 3 replies
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Cancelled 3weeks ago & still got charged

Cancelled Telus/ADT security on March 5 and still got charged a monthly fee on March 21st. Another phone call perhaps more than one just to solve such a trivial matter!

Jackk3 by Organizer
  • 273 Views
  • 2 replies
  • 0 kudos

Internet Security

Hello, I've been having many security problems with internet security as of late. My email and phone security got exposed even after they were both replaced with new ones. Not sure how that could have happened. So I think someone could have gotten th...

Doorbell Camera only records for 30 seconds?

Hey there! Last summer we had an Alarm.com ADC VDB750 Wired Video Doorbell Camera installed by Telus Security. The issue I am having is that it only records for 30 second increments and then won’t record again for 30 seconds. Is there a way to get it...

cancel home security,

Recently got new contract with 3 phones, sales person said if I bundles with security plan I would get a better deal and as bonus I would receive a FREE gift of a door bell or camera. Needless to say I see no bundle discount on my bill and I have rec...

gbsol by Neighbour
  • 400 Views
  • 2 replies
  • 0 kudos

Cancel Home Security

Hello, My home security (cameras, sensors, alarm ,etc) have not been functioning for 1.5 years ever since a power outage. The first time the alarm went off I received a check up/security call. No other calls were ever received for other false alarms ...

CNGuy91 by Neighbour
  • 394 Views
  • 2 replies
  • 0 kudos

Do Not Order Telus Home Security

Telus home security is hands down the worst security company out there. my alarm was set off and nothing was done. I went to cancel in December of 2024 and it is now March 2025 and I still have not gotten through anyone in this department to cancel. ...

Innerfit by Neighbour
  • 256 Views
  • 1 replies
  • 0 kudos

Home Security Bill Discrepancy

Dear Telus Customer Support, I am writing to formally complain about an ongoing billing issue with my Telus Home Security service. As per my agreement, I should be charged $35 + tax per month. However, I have been consistently billed $51 + tax, which...

Sukh1 by Neighbour
  • 299 Views
  • 1 replies
  • 0 kudos