Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Extended wifi for security

Can I run the security devices off my own wifi network or does it have to be run off the extended network that Telus installed? I am trying to simplify my devices and networks and would prefer to extend my own if needed for the doorbell or whatever.

Mattik23 by Just Moved In
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SmartHome Security Scam

At the moment of writing this I have to admit to being pretty upset. A few months ago, after a very crazy and distressing emergency move, when I was getting my Internet set up, a Telus Sales Agent happened to be doing door to door sales. He was able ...

TPetit by Just Moved In
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Someone named Robert added my email to his telus account.

Hi!I am from Sweden and never heard of telus before in my life. Just got an email requesting to validate that somone named Robert had put in my email to his account. In the email it said if this is not you contact support and when i try to contact su...

gebaeon by Just Moved In
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EverSafe email validation error

I have a very specific problem with EverSafe and I don't know how to get help. My email address uses the TLD .works e.g. I've used that email for a long time. The TLD is a legitimate one: However th...

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jamiepm2 by Friendly Neighbour
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Resolved! Chamberlain MYQ-G0401

Just want to find out if Chamberlain MYQ-G0401 is compatible with the Telus Smart Home system.

wyhpak by Neighbour
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Resolved! Home security insurance certificate

Why is it so hard to get a home security insurance certificate. I go online review the help. Go to the get certificate setting in home security. It tells me to call a number and post's hours. The hours are incorrect and there is no ability to talk to...

Ralphhand by Just Moved In
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Security alarm message “ communication error”

Ever since this past ice storm my alarm has been having a problem with communication signal. It seems it happens early in the morning. In the past Telus would reset and everything is fine. This problem used to occur once or twice a year. Since this p...

Resolved! Door to Door canvasing

Had a door to door guy come across and said he was from Vancouver Telus. Didn't show credentials. Had a busted up iPad that he was using. Selling a full home security system and internet packages. He had a Telus golf shirt on. Seemed scammy as he did...

BearLost by Neighbour
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Resolved! Q2 alarm panel mater code

Hello. I was just wondering if there is a way to get the master code to reset my Q2 alarm panel back to factory specs. I wanted to install it to my existing Telus security system that I currently have. Thought I could use it in my garage. I brought t...

Robcar by Neighbour
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