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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Resolved! move device from partition 1 to partition 2

Hello! How do I move a device from partition 1 to partition 2? My house is partition 1 and my detached garage is partition 2. My garage motion sensor is assigned to partition 2 but the garage side door sensor is attached to partition 1. How do I reas...

NeilH1 by Neighbour
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Resolved! Unable to get Video Doorbell to work

I upgraded my Telus Security in October last year. Part of that upgrade included a video doorbell. When it was installed, the technician said that he couldn't get the video to show up on the panel when the doorbell was pushed probably because of insu...


Hi Dear, How i can get TELUS potel to provide calling center service from Pakistan Thanks

nomee1 by Just Moved In
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Animal Detection

Greetings Telus Community. We have an issue with dog owners not picking up their dog's feces. The issue with the TELUS Smart Home Security is the animal detection feature is not accurate and is in need of improvement. I was wondering if other members...

FatTony by Just Moved In
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How to get help with telus

Telus service is the worst! Hard to get a hold of. I finally talked to someone, they couldn't figure it out on he spot and were supposed to get back to me they never did. Now I have to wait on hold during limited business hours. Service really sucks!

Migrate from

Hi there - I am with I have been caught in password hell cycling between being asked to change my password on the telus site, I change the password and then it does not recognize the password. Is this a system issue or something i can fix....

bcandme by Just Moved In
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Got Call from Telus (866) 558-2273

Hi, Got a call from this number (866) 558-2273 about the promotion for my company's employee that I asked in the email not more than a week ago. Asked a lot of questions like my DOB, driver license expire date, and wanted to check my credit score. I ...

cpxu by Just Moved In
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Security System Solicitors

Hi, I've had three occasions in the last few months when Telus has come to my home trying to sell us a security system. We've declined each time....why do they keep coming? Tonight they rang our doorbell after 8 pm - totally disrupting our family lif...

J2 by Just Moved In
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Actual Telus support?

It seems I can get through to a human if I have a sales enquiry, but impossible to speak to anyone (human) to ask about getting spares for a security system component. The online "assistant" is a waste of screen space and time, simply provides links ...

mhutch by Just Moved In
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Resolved! Telus Smarthome Security Armed Stay

In the Armed Stay mode, is there an entry delay (i.e. open door) or does it immediately trigger the alarm?If there is an entry delay, then I time to get to the panel and enter my code.