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Jacsprat
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Joined 10 months ago
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Re: Unwanted doorbell camera plan & billing issues
Sadly, I thought this issue was fixed. Acct. ...932. After waiting 2 hours, and being disconnected, I am at my wits end with all of this. Got my bill today - it shows I have home automation, I do not. it shows I have a doorbell camera, I do not (returned Mar 3/25). Charges for this is $285.00 + $38 +35.55 + tax. Whopping bill of $485....Then, if that's not bad enough, there are two smart home security accounts showing under account ...493. I have only one, just one in our house. I was told this would be $22 a month + tax. Another home security shows $28. I have just one Telus security in my house, no doorbell, no smart home automation. This is absolutely the worst mess up I've experienced with a provider.829Views0likes1CommentRe: Unwanted doorbell camera plan & billing issues
This escalated to loyalty (Marie). I was told everything was fixed. It is not. I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing. Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21. Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there. What is going on? Every time I call and spend hours on hold, it gets worse. It insufferable, I can’t handle dealing with Telus inadequacies. So…if you can fix this once and for all, I would appreciate that greatly!1.1KViews0likes0CommentsRe: Unwanted doorbell camera plan & billing issues
This escalated to loyalty (Marie). I was told everything was fixed. It is not. I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing. Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21. Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there. What is going on? Every time I call and spend hours on hold, it gets worse. It insufferable, I can’t handle dealing with Telus inadequacies. So…if you can fix this once and for all, I would appreciate that greatly. Jacqui Williamson Century 21 Bamber Realty Ltd. Sent from my iPad1.1KViews0likes1CommentUnwanted doorbell camera plan & billing issues
Let me count the ways. My bill in February was $575 for two defunct cameras that I sent back. Finally credited after I called them. 3rd camera sent, also not working. I phoned Telus (hours on hold again) to ask to scrap the plan I got when I had renewed my entire existence with Telus. I didn’t even want a doorbell camera, but it was essentially ‘free’. Ha! I wanted to send the camera back. Nope, they would not let me return it. And they wouldn’t scrap the plan. I would owe $370 on a ‘free’ camera to pay the plan out. Tempting, because who doesn’t want a broken camera in a cardboard box. But aha! Loyalty had an offer they wanted to give me. $15/mos for a camera and 2 other shiny things. Faced with no choice, I had to go this new route. So $15x33 months = of unexpected cost for something I don’t want. They’re sending a tech out this time, actually they did before but this was for a totally unrelated non-issue in the home but meant for the camera. Alrighty then. The tech said he’d make sure they wouldn’t bill me $175 for the non issue, not needed and never asked for visit. We’ll see how the March bill looks. Hopefully the new fangled doorbell camera works. To call Telus again and get what I don’t want for more money may affect my sanity.1.2KViews0likes5CommentsHomeview camera issues and billing discrepancies
When renewing my internet/tv/security in December, the ‘team leader’ told me I could get a doorbell camera, $2 a month and they’d reduce my other plan by $3. Since then I have had 3 non-working cameras. The first 2 were sent back, to which I then received a $575 charge for them. On hold up to 5 hrs, resolved. A new camera was sent, we installed this week, it did not work. I phoned support several times. Called loyalty to ask for a way bill to send back and forget Homeview. She said, after the scripted apology, I can offer you this ma’am. $15 for a new camera and installation. I replied, I just want this one cancelled, returned and no Homeview like before the December renewal. Nope couldn’t be done because I had 33 months left on my Homeview plan. The new smart home automation plan was the only recourse without paying out Homeview plan to a tune of $370. The clincher was the new plan was $15 a month not $15 as she has indicated 10 minutes prior. But now I could get a camera, and two other shiny new things with it. I told her to play back the recording of our conversation, but she said she could not do that. If it was that easy to get this new Smart Home Automation plan surely reactivating Homeview would be easy too. I told her I’d keep the defunct doorbell in the box and keep paying $2, it would be overall cheaper and I’d keep my sanity. Nope, couldn’t do that, she told me. Tech comes Monday, I pay more for something I don’t even want. To summarize, 3 non working cameras, no recourse to get out of the plan, their error has now cost me an additional $15 a month under contract. As an aside they even sent out a tech for the wrong product the other day, he scratched his head and wondered why he was there. Me too. As an aside, for my trouble I got a $50 credit. That makes me feel so valued as a 10 year customer.791Views0likes2Comments