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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! Legit door to door

Hi,Today I was visited by a Telus door to door rep. He was wearing a Telus id. And was offering a deal on home security. I wanted to know if that salesman a legit or not.

Legitd2d by Neighbour
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Resolved! Is this a reel Telus agent (844) 372-1809

Hi received a call from someone saying they are a Telus agent from (844) 372-1809 yesterday and they offered me a very competitive plan. I want to know if this is likely a Scam if this is indeed a Telus agent number.Thank you for your help!


How do I get the graffiti off of two Telus boxes in our neighbourhood? The city of Courtenay says that it is TELUS' responsibility and would contact them.... it's has been months and it is still not removed. These boxes are constantly hit - one time ...

sopholi by Neighbour
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Telus contact info

I have been getting conflicting messages when talking to Telus on the phone. How do I contact Telus via email so that I can have something in writing regarding my contract conditions?

clr80 by Neighbour
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Resolved! Crappy company and horrible customer service

Unfortunately for me this crappy company with the most horrible customer service bought ADT. They call every phone number on my emergency call list, all there is is a message, no actual person and they call the cops after I called them and told them ...

Carre by Neighbour
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Resolved! Doorbell camera

This is long overdue, as I've had the doorbell camera for almost 2 years now (felt almost bullied into it when we last negotiated service rates). Anyway, the doorbell camera is very inconsistent in what it records. When we first got it we had multipl...

bwillway by Neighbour
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Why would Telus send a insecure link

Why would Telus send a insecure link in a message, since as far as most people would expect Telus is suppose to secure their on-line presence. The quotes message is below. You with notice that the http:// is not https:// "Hi, it's TELUS. During a rou...

Home Security But No Wifi

Due to a death in the family, I am babysitting a vacant condo with a Telus Smart Home system for probably 2-4 months. Apparently, the system assumes it will have wifi to connect to Telus' monitoring. But we have shut off wifi since the home is vacant...

KenOhrn by Neighbour
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Smart Home Security

Hi everyone,I am new to Canada, originally from Germany. I was about to install the Smart Home Security App to set up my camera, however, my phone is saying that the app does not exist in my country (Germany). My iPhone is from Germany. I can’t chang...

Lulu90 by Neighbour
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