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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Close account fee of 1048cad

We were out of country and missed the security system payment. Then Telus informed me the account will be closed and added an account closure fee of 1048cad. First of all, I don’t understand what is this fee for. secondly, after 1 week I paid the bil...

Wenwen by Just Moved In
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Lack of Response to Graffiti Concern

There is offensive graffiti tagged on 2 Telus boxes located on Smith Ave between North Rd and Clarke Rd, Coquitlam. This was reported to the City of Coquitlam in mid-2023 who in turn reported it to Telus. I have also reported this graffiti to Telus i...

Door yo door sales

Your rep going around my neighbourhood needs to go away. He is going door to door to sell cellular service . We said no thanks this afternoon and now he is back banging furiously on my door to get me to answer, teach them that NO is NO. Also teach th...

DHJ01 by Just Moved In
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Real people

Do telus security have real people working for them or is it all computerized robots recordings

Johngfw by Just Moved In
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Outdoor camera recording vehicles as people

My camera is set up to record my backdoor but instead it record mostly large trucks etc driving down main street. Rarely do it record myself or anyone else going into the backdoor,

Johngfw by Just Moved In
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Can VDB750 doorbell stream in landscape mode?

Can a VDB750 doorbell camera stream in other than portrait mode to an IQPanel 2 control panel? The doorbell portrait image only occupies 1/3 of the control panel screen, which makes it so small it is difficult to recognize a person, especially in nig...

Gyro by Organizer
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Door to door sales

On Wednesday at 12pm I noticed someone at the door but I was not home. The individual walked away but proceeded to come back again at 2pm, 5:15pm, 7:00pm and finally at 8:25pm. I never answered the door once but had alerted my in-laws as after 4 time...

BbB0307 by Just Moved In
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  • 0 kudos