Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I have a Telus security system in my home. I recently replaced my Telus wifi equipment and have been able to connect my system's control panel to the new wifi router. I have been unable to connect my Alarm branded video camera to my telus security sy...
I have a Carbon Monoxide Detector with my Telus Security System. I used to be with a phone experts until Telus bought them out so I do not have the “Smart Home Security” they are currently selling. When the batteries in my carbon monoxide detector st...
Just wanted to reach out and say how disrespectful Telus are to their customers through their horrible customer service system. I have had hours of my personal time wasted by this company waiting for customer service support. Your AI voice support th...
I have been having some trouble with the thermostat when I have the alarm set to AWAY. For some reason, the temp drops well below the set schedule. I have asked around to other Telus SmartHome users and they have not experienced this situation. Is th...
Hi, I just had my backyard security camera installed as part of a package with Telus. The backyard camera recorded the technician moving around after installation and never recorded any activity anymore. I set the recording rule to create ground zone...
I have home security installed few weeks ago and I'm not satisfied with the service and want to cancel it but there is absolutely no way to contact Loyalty department. I wasted my whole day today trying to reach them. Should i contact my lawyer to re...
I have been trying all day to get in touch with the loyalty department because I got charged too much on my bill. Super frustrating.
I submitted a message to Telus Management team escalating an issue regarding the cancellation of my previous Internet provider (Telus said they would cancel it but that never happened). Today I got a call from No Caller ID, the person saying she was ...
I have been emailing Telus Graffiti department via the email a Telus rep gave me over the phone for several months now to have this graffiti painted over in my neighborhood. I do not know who else to contact to get this cleaned up.Location: West side...
I just got signed up by a representative named “Kyle” (I don’t even know if that’s his real name) in GTA, ON late in the evening. He was going door to door apparently and he knew I was sick. He offered me safe home security comfort bundle. Everything...
