Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
The widget for arming and disarming the security system and opening the garage door stopped working after updating to iOS 18. This feature was very convenient for quick actions on my iPhone.Questions:Are other users experiencing this issue?Is this a ...
few months ago my parents received home security camera then later on they received phone call from Telus asked my dad if he needs a technician to set it up. They never asked for sending the camera. They already have their own home security cameras, ...
Just now when I went to arm my system for the night, using Arm Stay, the panel started doing a 60 second count down. Usually it only does that countdown when Arm Away. I haven't changed anything about my system. Is anybody else seeing that issue? Tha...
Twice in the past 5 months we have accidently tripped our home alarm system. Both times it took up to 2 minutes to reset the system and in that time there was no response by a Telus security person to verify. I tried calling and got frustrated with t...
Hello Telus, I want to share the below video and photos of a Telus Driver parking his vehicle and suggest Telus to provide some coaching to driver of the truck (License plate RJ 3991) on how to park the vehicles safely. As it is clear from the photos...
I have a landline and keep getting messages that my system needs to be upgraded or the services will be cancelled . All I want is monitoring as advertised (below) but none of the agents know about this do I need to call another monitoring company ?F...
I have a Telus Security System but the cameras they offer aren't the best. I want to add better quality cameras that are compatible. Preferably 8-12 MP. & even better are POE. I have cameras in mind as well as a 4-8 port POE SWITCH.Can this be done &...
Good morning every one, I don't know what I should do in my situation. When I cancelled the Telus Home Security Service I, of course, returned the hardware to Telus via CP. I've got a receipt from Canada Post with tracking info. But now I received an...
We were switched to ADT Security and now Telus Security. We received a letter stating our alarm system would need to be upgraded to continue working. That’s fine, but our system isn’t that old and I don’t want to be paying anymore than I’m currently ...
