Security
Forum discussion about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Moderator
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Resolved! Telephone Marketing

You keep calling ME about your ADT security services for sale.Not only that, but you deceptively use call display to show that your unwanted call is a LOCAL call from my exchange! Please revise your business practices.

ADTsucks by Just Moved In
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Resolved! Phone call from monitoring centre & certificate

We just installed our new system last week. We were under the impression that no matter which sensor we tripped as long as we got to the panel and entered the correct code within the 30 seconds allotted that we would not be contacted. However, we acc...

Goose35 by Just Moved In
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Resolved! Migrating from ADT by Telus to Smarthome by Telus

On January 6th I migrated from ADT by Telus (actually an Alarmforce legacy system with a defective touch panel) to Smarthome by Telus. I had required that Telus make the necessary changes to the account when I ordered the equipment. I also contacted ...

Resolved! Iq2 plus direct power

Can you tap into light switch to power the keypad? I don’t have any power outlet nearby and it’s brand new house developer has all security system rough in and for keypad there is cat5e cable in the box by garage door amd in master. There is no panel...

Omer by Just Moved In
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Resolved! ADT Login?

Does anyone know if new Telus SmartHome customers get access to the old ADT Pulse app?Guess that is integrated to Google Home, and our new Telus isn't!

jokimrich by Just Moved In
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Resolved! Google Assistant?

Hi, has anyone successfully integrated Telus SmartHome app (and your devices) with Google Home?

jokimrich by Just Moved In
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Resolved! Logging out devices

Logging out all devices doesn't work through the smart home app on my phone, I'm the master on the account.Was wondering if there was another way to do it.

Whytock by Just Moved In
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External API Support or use local controller for zwave.

I am curious if Telus Security services will ever be able to intergrate into an existing home automation setup. I currently use Home Assistant and find the Telus offering doesn't compare. Is an API going to be offered in the near future to accomodate...

JoeCrvo by Just Moved In
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