Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
This plug is hot/warm. Electrician thinks it is connected to the security system and needs to be replaced. I am afraid of fire hazard. How can I tell if it is the security system and is it safe to just unplug it?
Telus has been my provider of home security since 2016 when I moved from Rogers. I thought Telus provded good customer service and I thought I am a loyal customer. Today, I am so frustrated and angry of the poor customer service that they provided. I...
Recently had to change my home network. Changed the control panel to new network, then tried to initiate my 2 X OC835 outdoor cameras.My Telus Smarthome Security app found my cameras [only by its Mac address - there are NO pictures of the OC835, just...
I have a number of power g devices that I'm trying to get programmed and in my IQ 4 panel I do have the power g daughter card in slot 1 however when I go to add the device it comes up and says that it's an unsupported manufacturer not Networked. thes...
Received a call and the person on the phone told me that I am offered 300 worth of security and declined the offer multiple times and he was very insistent making me repeat multiple times until I agreed in the call he told me that since I wanted to d...
I just had my side door replaced by a contractor. Unfortunately, the door sensor went to the dump with the door. How can I order a replacement, and can I install it myself? TIA#SmartHomeSecurity@TELUS_Support
As the title says. I've called, emailed and pleaded. I can not uninstall the equipment due to the poor installation. The tech Who installed my Home Security caulked in the equipment to my walls, damaging my home and making it so either my home OR the...
My doorbell camera will not turn on or powercycle without being plugged in. I have tried charging it multiple times. It will turn on and set up while the charger is plugged in. It will not powercycle or turn on after charge cord has been removed. I'v...
I am having issues with my Vivint security system, one of my cameras will not work properly. The same issue I had a while back, and Vivint sent a technician who fixed the issue with no problem. When I contacted Telus regarding the issue, they did the...
Since there is no email address or other obvious method (other than waiting in a phone queue) to report graffiti on Telus boxes, I am going to try to do so here — and repeat other posters’ pleas for a central, official reporting point for graffiti. T...
