Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Harassment

I have home services through telus and I have no complaints about those services. All is good there.BUT….On the average I receive 3-4 calls a week from telus trying to secure my mobility business for the past 3-4 years. No matter how polite or rude I...

Jaysfan by Just Moved In
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Telus door lock

My wesiser door lock shows unlocked on my app when I lock remotely or via keypad but door is locked. Please help is frustrating Thanks

JacekK by Just Moved In
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  • 1 replies
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Qolsys IQ 4 Remote Panel (Wireless) Alarm Message?

I have tried to repeatedly turn off/reset a remote alarm indication (panel open type) on my internet login for my dismally installed TELUS wireless alarm system and still can't get any kind of response from TELUS, this wireless junk was TELUS's respo...

enb54 by Coach
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Plans Expiring and no communication

I have been a Telus customer since 2019. My monthly bill was $103 My plan expired and Telus raised the bill to $189 and did not think to inform me by email or by phone. I think that is some pretty shady customer service for a long time client. I am c...

Resolved! Door to door sales

I signed up for home security service and mobile service via door to door agent last September. He made an interesting offer to me and then when I received the bill this month, I noticed that the amount he offered and the bill were different. He offe...

grime96 by Just Moved In
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Doorbell camera recordings

Hello. Recently signed up for the Telus home security and got the doorbell camera. Couple of questions. 1. Why is the recording only 30 seconds? 2. When I play back the recording, the first 15 seconds has no motion detection but yet it records. That ...

Hardwiring outdoor security camera

Hello!Today, I called in to about my Optic tv change and was given a promo for the security package and that included an outdoor sercurity camera. My question is can this camera be hardwired as we are in a new build which we had wiring put in for a s...

WinnieI by Just Moved In
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