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Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 0 replies
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Resolved! Low temperature alarm & notification

I have an Alarm.com smart thermostat & an emergency low temperature sensor in my basement connected the Telus security system. However wondering if there's a way to set an alarm + notification to give an earlier low temperature warning (e.g a tempera...

CB55 by Just Moved In
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  • 1 replies
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Send a technician

So the saleman who sold me the security system promised that it wouldn’t get set off by a cat. But the police were called on my cats several times and I cancelled. Luckily the phone operator agreed to free me from the one year contract I signed due t...

Unable to change panel volume

I'm unable to change panel volume. It's either silent or max volume, can't set anything in the middle. Also I noticed suddenly there's a "silent arming" icon on the green disarmed screen. How do I fix these? Thanks.

T2 by Just Moved In
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  • 2 replies
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SmartHome - Additional Sensors

Hi, I recently got the SmartHome Secure + Video which I'm supposed to get a starter kit and a camera of my choice. However, because I had a DSC alarm already installed previously with wireless sensors, the installer simply reused my existing door sen...

d3zman by Neighbour
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  • 5 replies
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Scam or legit? 50% off home security text message.

(1) Received a text message from "5429" which purported to be from Telus offering 50% a home security bundle and inviting me to "Claim offer now https://msg.telus.com/6svl..." or call a a phone number, or to UNSUBSCRIBE go to https://msg.telus.com/xn...

Security

I have I installed a surveillance system about 2 years ago. Since week one, had problems with cameras and setup. Countless of visits by different technicians in CCTV came and went. They tried but several were not able to resolve problems (continuous ...

Purchased home security system

Hi everyone, I purchased the home security system. Overall, it works great. We have only one year left on a 3-year contract. However, since we signed, Telus has hounded us with our mobile phones asking us to switch. The phone calls come out of the Ph...

Resolved! Phishing

This a scam/phishing or some other trick thing, in my email this AMRALPH, Congratulations!You’ve earned a free contest entry for a chance to win one of five $1,000 TELUS bill credits as a bonus for redeeming an ocean or tree restoration item. Plus, w...

Ralph6410 by Just Moved In
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  • 5 replies
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Installation Overcharge

Took advantage of the TELUS offer for free installation to upgrade our former ADT home security system. The promise was free replacement panel, sensors, motion detector etc. in exchange for a new contract. The first and subsequent invoices came in sh...