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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2617 Views
  • 0 replies
  • 1 kudos

Resolved! latest firmware update for SmartHome issues

I noticed that I can no longer disarm my system by touching the panel screen. I can arm using the screen. I was able to do this until December 2024. I looked at the firmware date and it showed 1969-12-31 06:0347. I no this cannot be a correct date an...

etitanic by • Neighbour
  • 863 Views
  • 7 replies
  • 0 kudos

Death of Mother / Telus Home Security

My mother has been paying for a home security system for probably more than 20 years. It started as ADT and Telus bought the company, mailed her new window stickers and continued to collect her monthly fee. Fast forward to now. My mother died, and wh...

Automation of Alarm system

Does Telus have Automatic arming and disarming when you lock and unlock your entry/exit door? The Telus Home self help videos for setup says it does but the app doesn’t look like anything like the app screen I am looking at? Does it or doesn’t it?

VicP by • Neighbour
  • 265 Views
  • 1 replies
  • 0 kudos

Never wanted and never activated.

My sister in Amherst,NS, got the home security system set up through a high pressure sales door approach a bit over a year ago. She is very timid and didn't want the system, but didn't know how to say no. Two men set it up on the spot, got her charge...

dDoug by • Neighbour
  • 432 Views
  • 3 replies
  • 0 kudos

Smarthome Security Smart Arming

Hello, how can I make it so the smart arming occurs twice? I have a family member who comes home from work in the middle of the night, so I wanted to make it so that arms stay before bed, disarm in the middle of the night for around half an hour, and...

John102 by • Neighbour
  • 227 Views
  • 1 replies
  • 0 kudos

Solicitors

Door to Door sales people KEEP coming to my door. They are extremely rude and pushy to the point they put there foot in the door to stop me from closing it. The ignore my no soliciting sign as well and my don’t ring the door bell sign. Getting beyond...

Hacked outdoor camera

I recently purchased a Telus Smart Home outdoor camera, and i plugged it in for the first time earlier today and after only about 5 minutes of trying it out i heard someone talking to me through the camera. No one else is home and no Tvs were on, i w...

Trying to cancel my telus online security

everytime i call the number the website says to call to cancel it the robot just tells me to use the website and sends me a link that just tells me about telus onlnie security and doesnt seem to have anything on it about canceliing

Erader by • Neighbour
  • 305 Views
  • 1 replies
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HELP - 1 Year of Frustrations and Still Problems

Please escalate!!! January 2024 I started having problems with my Telus Security and WiFi after months of calls to Telus, troubleshooting myself and with Telus techs the WiFi was fixed but security problems increased. The cameras on my system were pr...

Jason5 by • Neighbour
  • 441 Views
  • 3 replies
  • 0 kudos

Re: Norton 360 PIN invalid

Good afternoon,I have the same issue whereby I just got a new laptop and my PIN states invalid to activate. Please advise.

Dalecorp by • Neighbour
  • 357 Views
  • 1 replies
  • 0 kudos
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