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Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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Introducing: TELUS SmartWear Security

What is TELUS SmartWear Security? Disguised as charm necklaces, bracelets, and keychains, TELUS SmartWear Security is a discreet personal safety device, equipped with a hidden button that you simply double-click to instantly text your GPS location to...

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MelH by Community Manager
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  • 0 replies
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Community Manager
  • 1690 Views
  • 0 replies
  • 0 kudos

Resolved! Telus residential home security

Residential Home Security needs to have svrs.The length of clips recorded are too short why cant telus allow svr on a rental or purchase base? Why consumer accounts cant get the SVR, but business can get it. What is the point of having to see a thief...

Samsonz by Just Moved In
  • 565 Views
  • 1 replies
  • 0 kudos

Telus residential svrs

Residential Home Security needs to have svrs.The length of clips recorded are too short why cant telus allow svr on a rental or purchase base? Why consumer accounts cant get the SVR, but business can get it. What is the point of having to see a thief...

Samsonz by Just Moved In
  • 314 Views
  • 0 replies
  • 0 kudos

Resolved! Skybell doorbell camera is causing humming.

After installing the skybell doorbell camera, I am getting a constant highly annoying humming inside the house where my doorbell chime is located. I have installed a new doorbell and tried different size resistors as suggested on Youtube. Any one hav...

Brewen by Just Moved In
  • 646 Views
  • 1 replies
  • 0 kudos

Activate/Deactive Scene based on time

Is it possible in Smart Home Security, scences can be activate/deactivate based on time. Like I want Activate sleep every day at 10:00PM and activate Wakeup scene in the morning 7:00AM instead of activating manually everyday.

Resolved! harrasement (door to door sales)

had two men at our door trying to get us to convert from our service provider , ( phone , TV and internet) . Repeatedly told them we were not interested. The one guy was very pushy kept insisting telus could give us a better deal. Again told them we ...

husula48 by Just Moved In
  • 984 Views
  • 4 replies
  • 2 kudos

Resolved! Outdoor V723 camera

Hello, I got a outdoor camera V723, cannot get it to connect to wifi, follow steps reboot camera, everytime when scaning for wifi network, not able to see my ssid, tried to input manually but unsuccessful. Able to see neighbors ssid but mine not show...

Madsjra-8 by Just Moved In
  • 550 Views
  • 3 replies
  • 0 kudos

Resolved! Telus sharing personal location data with PHAC

I'm personally concerned that Telus shared personal location data with the Public Health Agency of Canada. Although Telus states the data was anonymized, depending how much and how detailed the data was, it wouldn't be difficult for PHAC to identify ...

Rhoro by Just Moved In
  • 1282 Views
  • 3 replies
  • 0 kudos

Resolved! Door to door sales

There are so many cars parked at my neighbour's house right now. They’re carrying Telus signs occasionally and have ID’s on them. Do your door to door sales men travel for sales? They tried knocking on my door but I ignored it.

Thermostat

Hi we recently got Telus install a scurvy system with a thermostat. We were able to change the temperature on the partition but on the thermostat it stills says the temp in Celsius even tho the partition has it in Fahrenheit. On both our phone apps i...

Resolved! No one comes for smarthome security re-install

I had booked appointment for re-install the smarthome service at my house for 2 times, but no one came and no one call me to let me know if he can come or not. It took around an hour to call them each time to book an appointment or re-schedule.