Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I contacted security because of the 3G shutdown, they proposed a deal to replace and upgrade the equipment. I accepted the proposal and the installer came in on time this morning April 21st.We discussed the work order. We have hidden wired sensors co...
Hello team need help from this Telus number +1 (431) 721‑3719 I got a spam call and got money deducted from my account but when I searched this number from true caller it says Telus integrated telecommunications but can anyone confirm is this belon...
I was surprised to see the recent addition of $5 per month being added to my bill for the purpose of "security system maintenance". I would have thought that system maintenance would be already factored into the base fee. This leaves me to wonder wha...
Hi me and my wife updated or security system last year from telus, when it was installed the door camera stopped working a few hours after the technician left, we have complained about paying for a service we were not getting the full benefits from a...
FYI- our thermostat malfunctioned while we were on vacation. Our home and contents sustained extensive damage. We are still without a panel replacement, thermostat and I have been bounced back and forth still without any action taken to resolve never...
I would like to know your experiences with the outdoor security cameras. My camera only works 1/3 of the time. Sometimes when i want to look at my camera on my phone, the screen is all white, all black, flickering white and black. I want to know if o...
So I have spent way too much time and effort on this. What was a quote i had requested through TELUS turned into them activating the services, for not just the internet service i had called about, but also home security AND TV. Spent over 4 hours on ...
Would someone be able to explain to me just what I get for this new $5 security system maintenance fee. I can't find any info on the Telus site what this is for. Thanks
Hi, I am a newjoiner to Telus Home Security and just received my first invoice. It mentioned that to set up pre-authorized payment, I would have to sign in to myAdt.ca After signing in, it said to enter the authentication code but I never received th...
After 20 years with my alarm system, which went through various ownership changes before transitioning from ADT to Telus, I was compelled to upgrade to the Telus brand. Unfortunately, the experience has been riddled with issues, unlike the flawless p...
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