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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! Adding additonal outdoor cameras - Compatibility?

So I have been wanting to add an additional outdoor camera to my SmartHomeSecurity Plus plan without paying $285 (or monthly cost) that Telus charge for an additional outdoor camera. In the compatibility list (of products) for cameras, no other produ...

MrSL by Leader
  • 724 Views
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Tricked by telemarketers

I was called by telemarketerThe told me there was a trial for a security cameraI told them I had a security system and didn't need itThey kept pushingI said I'd try it but it's a waste of time because I don't need itThey said I could cancel after tri...

ID theft

I have for a little over a year been terrorized by a young lady that grummaged through my apartment finding stocks. We wrote down all my personal information and even had the passwords to all my internet sign in .

Ccarlton by Neighbour
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  • 1 replies
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Resolved! Security (ADT) Upgrades Required Due to 3G Going Away

I have received at least 2 registered letters and more than half a dozen calls on the need to upgrade my old ADT solution because cellular 3G is going away. I keep getting calls despite the following points I make that I am not interested:I have two ...

DS256 by Friendly Neighbour
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  • 10 replies
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Home/Security Support

Since ADT has joined Telus i can never get in touch with any live person to talk to. This can't be a normal way to run a security system and having a monitoring station run by an automated system that can't even have a live person intervene. Contacti...

Garydp by Just Moved In
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  • 2 replies
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Installing cameras

We have some cheap Wyze Cams which I was thinking of replacing with Telus cameras. If I was to buy some compatible Alarm.com cams is setting them up similar to the Wyze Cams? Are they integrated at all to our current Telus alarm system? I know I can ...

Callback

Each time I request a callback, the calls are made but go straight to voicemail as if I blocked the number. If that is the case, I would like to unblock the number but need to know what number to unblock. Anybody experienced this? Does anyone know th...

lancelot by Just Moved In
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Re: Poor service

I got a security service from Telus, and never received any notification or communication when the camera would arrive via Canada Post. There is no tracking number nor note from Canada Post for the attempts. Spoke to John from the Loyalty department ...

snorsnow by Just Moved In
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  • 1 replies
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Telus online security - why I didn't buy

When I saw Telus' ad for online security I was interested because of the inclusion of identity theft protection (powered by Norton Lifelock) in the package, because Norton Lifelock is not normally available to Canadians. The pricing was also attracti...