Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I have Mobility and Home security linked in My Telus app and I have automatic payments set up. So how come mobility gets paid through my credit card but Home Security does not?Now Telus bill : Home Security & Safety is showing me in arrears. If this ...
I had availed Telus home security system in April 2024 , The installer did not install the door bell and assured that he will install the same in next 15 days , since 7 months , my door bell is still not installed and door lock never works , I have s...
I have been receiving non-stop unsolicited offers from Telus ever since I joined. I called the number back because it is verified TELUS, and asked customer service to stop calling as they're literally calling me at work at this point and disturbing m...
I just received this message from (368) 996-8641 MY T E L U S Usage Reimbursing### 6906https://tel-etransf.yunusterapi.com/BOG(79.84) $ Should I open the link or is it a scam? I’m in Ontario, Canada
The widget for arming and disarming the security system and opening the garage door stopped working after updating to iOS 18. This feature was very convenient for quick actions on my iPhone.Questions:Are other users experiencing this issue?Is this a ...
few months ago my parents received home security camera then later on they received phone call from Telus asked my dad if he needs a technician to set it up. They never asked for sending the camera. They already have their own home security cameras, ...
Just now when I went to arm my system for the night, using Arm Stay, the panel started doing a 60 second count down. Usually it only does that countdown when Arm Away. I haven't changed anything about my system. Is anybody else seeing that issue? Tha...
Twice in the past 5 months we have accidently tripped our home alarm system. Both times it took up to 2 minutes to reset the system and in that time there was no response by a Telus security person to verify. I tried calling and got frustrated with t...
Hello Telus, I want to share the below video and photos of a Telus Driver parking his vehicle and suggest Telus to provide some coaching to driver of the truck (License plate RJ 3991) on how to park the vehicles safely. As it is clear from the photos...
