Security
Forum discussion about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Moderator
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Smart home security cancellation

I recently cancelled my security and expected to pay the cancellation fee but there was another charge they did not make me aware of. I was mislead into getting this in the first place since i didn't want it and the guy told me it was going to be fre...

Mark6438 by Just Moved In
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Video Upload Limit??

Why is there a monthly video upload limit of 3000? 3000 is a large number but not if you have 2 or more cameras. I know I can still record to my SVR but that's onsite and not particularly useful if thieves are involved.

mikcole by Neighbour
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Resolved! Turning off one sensor and leaving the rest on

Is there a way to set up a scene, or something like that, to disable one particular sensor but leave the rest on? We have elderly dogs, who sometimes need to be let out at night by sleepy people. It would be ideal if we could disable that one sensor,...

hollasa by Just Moved In
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Resolved! Screen time for Monitor panel

Hi all, The screen of my monitor panel goes off at 11 pm and on at 8 am by itself everyday. I want to know, how can I change this time period? Please let me know if anyone knows the steps. Thanks !!

Wireless Security Battery Life / Low Battery notification

Our old Brinks / ADT wired system was replaced by Telus / ADT wireless system on July 23 2020. Our system consists of: 2 smoke detectors, 1 CO (Carbon Monoxide detector), 3 door sensors and 3 motion detectors. We use both the IOS (Apple) and Web base...

HSL by Connector
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Resolved! Cannot download Smart Home App

Recently moved to Calgary from USA. Have an Android. Signed up with Telus and installed home Security. When I try to download the smart home app this message comes up “This item is not available in your country. “. It appears Telus thinks I am in the...

Jan4 by Just Moved In
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ADT by Telus Home Security

There was an ADT home security representative in our area today. He was giving free for 6 months then 35/month any time cancellation etc. And also free installation no charge upfront. They need to put an ad in front of my house. Anyone had encountere...

Resolved! Live voice challenge from security panel?

Hi eveyone. Can anyone tell me if the Telus system has live voice challenge to an alarm through the security panel. The kind that Alarm Force became noted for?Thanks!

Kelly911 by Just Moved In
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Resolved! Door to door rep looked suspicious and unprofessional.

There was a guy wearing black hoodie, black jacket, and a black face mask knocking my door and my neighbours’ doors at 6:30pm PST and solicited. The person spoke broken English and didn’t show anything to prove he was from Telus but just said he was ...

szjoeweb by Just Moved In
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