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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1847 Views
  • 0 replies
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new home with security already installed

I recently purchase a home with Telus smart security installed. The previous owners did not transfer the account to me and they did not give me the codes. Can I get access to this system somehow?

Poorest customer service

Does Telus has any customer service. I have been on hold repeatedly for hours as they keep telling me that it is not the right dept even when their own people transfer me around. I had ADT security for over 20+ years which is now with Telus. We bough...

Sarora by • Neighbour
  • 352 Views
  • 1 replies
  • 1 kudos

Telus Home Security billing

A Telus rep came to our home in early July to offer us a home security package as part of a customer retention program. He told us our monthly bill would not increase since this was a customer retention offer. We have been billed for home security in...

PKuperis by • Neighbour
  • 307 Views
  • 1 replies
  • 0 kudos

Home Security Commitment Period is one-sided

After speaking with a TELUS support person today about an increase on my bill, I found out that TELUS is allowed to increase what it charges for Home Security services at any time during your commitment period. However if you try to cancel your servi...

Riz by • Neighbour
  • 322 Views
  • 0 replies
  • 0 kudos

Switched from Vivint - False Alarms now due to Telus system

Was recently migrated over to Telus from Vivint and am wondering if anyone else is having issues with their panel and sensors going offline, as well as any "false alarms" being triggered in the middle of the night? We have 2 panels and 1 consistently...

Joni22 by • Friendly Neighbour
  • 773 Views
  • 6 replies
  • 0 kudos

Liftmaster Internet Gateway

Hi, Recently switched internet providers but still have Telus Home Security. My smart garage door opener is no longer communicating with the app and I think it's because the wifi changed. We plugged the internet gateway into the new modem but it was ...

martsmac by • Friendly Neighbour
  • 1211 Views
  • 10 replies
  • 0 kudos

Zero Security- Zero Care for Telus Customers

Hi, Just want to give a heads up to the awful service and protection ##telus offers its customers. My mother in the last 11 months has became very mentally ill. Went from functioning at her level to being homeless, carless and she had given away ever...

How do i cancel my home security plan

I have had TELUS for less than a year. Worst experience ever. smoke alarm has triggered 3 times now for no reason. they don't call me and send the fire department anyway. The fire department has come out to my house 3 times now. i spoke with the fire...

Resolved! Alarm system

Why has Telus achived the conversation I had with another forum member (Westvan) regarding subcontractors monitoring Telus security systems ?

Cathop by • Organizer
  • 438 Views
  • 1 replies
  • 0 kudos

Home security

Hi can somebody help me for my bill I think I got over bill for my home service and home security thanks

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