Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
My v723 Camera was working at one point. I noticed the the green light flashing and I'm getting no video on my Telus SmartHome App. I decided to set the camera to AP mode (flashing white light) and reinstall the camera via Telus SmartHome App. After ...
My iPhone underwent automatic iOS update to OS 17.6.1 on September 3, 2024. Since then, I have been unable to remotely arm or disarm the system, getting a Could Not Connect error. I can still arm and disarm directly on the panel, but not from my cell...
Hoping someone reads this and can help. I am listed as a user on the SmartHome ap security system with Telus and the account is under my husband. The ap worked no problem with my Telus login for me as a user until I got a new phone. We even moved hou...
One of the ongoing irritants with Telus is their mobile App weather report. Since this was set up in October 2023, it has reported that weather in a distant location, with a different postal code than mine. There is no way to adjust this, on either t...
Does anyone know how I find out if I have ordered a security system or not. I can't seem to speak to anyone. I thought we ordered a system Thursday Aug 22. No one has called to say if/when it is supposed to be installed. The message I do get does not...
I’ve found it incredibly frustrating trying to leave a Google review for Telus, but I feel it’s important to share my experience.In April 2022, my husband signed a 3-year contract for Telus Home Security at a promotional rate of $15 per month. Unfort...
I was sent a letter that my alarm needed updating for Telus to continue monitoring. I have spent hours on phone trying to get an answer on how to do this. Got through once and transferred a couple times. Finally found my account and said someone from...
Got a recent letter from Telus HomeSecurity about them retiring the 3G network. Tried to call them to discuss as noted on the letter. Waited for 46 minutes for someone to answer and when the phone finally started ringing like someone was going to ans...
I have received an my home security in a box,is there a video that shows you where and how to install itThanks
My control panel or app for Home Security is just not connecting to my wifi network (provided by Starlink). I have followed all video instructions and been on phone/video call with the Telus tech support for an hour! Since then, I have repeatedly mad...
