Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hi, I just had my backyard security camera installed as part of a package with Telus. The backyard camera recorded the technician moving around after installation and never recorded any activity anymore. I set the recording rule to create ground zone...
I have home security installed few weeks ago and I'm not satisfied with the service and want to cancel it but there is absolutely no way to contact Loyalty department. I wasted my whole day today trying to reach them. Should i contact my lawyer to re...
I have been trying all day to get in touch with the loyalty department because I got charged too much on my bill. Super frustrating.
I submitted a message to Telus Management team escalating an issue regarding the cancellation of my previous Internet provider (Telus said they would cancel it but that never happened). Today I got a call from No Caller ID, the person saying she was ...
I have been emailing Telus Graffiti department via the email a Telus rep gave me over the phone for several months now to have this graffiti painted over in my neighborhood. I do not know who else to contact to get this cleaned up.Location: West side...
I just got signed up by a representative named “Kyle” (I don’t even know if that’s his real name) in GTA, ON late in the evening. He was going door to door apparently and he knew I was sick. He offered me safe home security comfort bundle. Everything...
My wife switched to Shaw (Rogers) and we returned all our equipment. She has still been getting billed for Telus security for the last year and a half. We sent the equipment back but like TELUS being Telus they have no record of the equipment being r...
I spoke too soon. I thought I had fixed the problem with the forum’s help.I did see where I could turn off the notification which automatically got put on when the technician was here. I turned it off and I see it is still turned off. However, it sti...
I got the smart home security camera and a smart bulb. I set them up. Downloaded the app and got them set up on there as well. Everything is working fine. But I keep getting texts and emails from Telus saying I haven’t set it up. I have gone through ...
I have the full deck6 motion, 2 smoke alarms, 2 C02’s, two flood sensors, Skybell camera, three outdoor V723’ cameras, system works great got it operating as required however: can’t change names of door sensors on Smartpanel have done in the Applicat...
