Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! text msg from 5803

Received this text stating it is from Telus. Have never received a text from them before. Is it legit? We value your opinion of our world-leading network. Please rate your mobile experience with TELUS in the last 24 hours on a scale of 1-5:5-Excellen...

rxpilon by Neighbour
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  • 1 replies
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ADT Customer - Need to order sensor replacement

Originally an ADT customer Today my smoke alarm started chirping and now won't stop going off as a tamper alarm. Sending dogs into a panic and also in the perspective that the only way to stop it is to remove the battery. Called into technical suppor...

Resolved! Telus Home Security products with Google Home

Why is it SOOOOOOOOOOOOOOOOOOOOO hard to find an answer to this question??I just moved over from Rogers, and for the last week ive been trying to find the answer to this as the Sales Rep said I could. I want to control my front door lock with my Goog...

coffeetime by Friendly Neighbour
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Telus doorbell camera - creating Chime noise

We just locked into a contract with Telus home security and installed a doorbell camera it was hardwired in; however we don’t have a doorbell chime since the prior doorbell was connected to the phone system does anyone know if we can use Amazon Alexa...

Telus Employees Trespassing on Property in West Vancouver

I am very concerned by Telus' unprofessional conduct. Two of its employees entered my property in West Vancouver twice today, claiming that they had been instructed to install optic cables on my property. They showed me the contact information (name,...

Lize by Neighbour
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  • 1 replies
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Resolved! Why no one showed up for security appointment.

Why did no technician show up for home security appointment, then on phone for 26 min and still no answer on hold. This is the worst service I have ever had from anybody. Does Telus not care about their customers after they sign up for something?

Resolved! Can't reconnect v723 Outdoor Camera

My v723 Camera was working at one point. I noticed the the green light flashing and I'm getting no video on my Telus SmartHome App. I decided to set the camera to AP mode (flashing white light) and reinstall the camera via Telus SmartHome App. After ...

Can’t use the SmartHome app after getting a new phone

Hoping someone reads this and can help. I am listed as a user on the SmartHome ap security system with Telus and the account is under my husband. The ap worked no problem with my Telus login for me as a user until I got a new phone. We even moved hou...

Grayling by Neighbour
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  • 3 replies
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security

Does anyone know how I find out if I have ordered a security system or not. I can't seem to speak to anyone. I thought we ordered a system Thursday Aug 22. No one has called to say if/when it is supposed to be installed. The message I do get does not...