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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • TELUS Employee
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Resolved! Do not knock list

How can I get on the do not knock list to stop door to door sale people that are really rude?

Volvo2500 by • Friendly Neighbour
  • 2135 Views
  • 8 replies
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Rude door-to-door salesperson

Just had two young door-to-door salesperson trying to sell Telus services. I was genuinely interested in the security system, but once they found out I was not going to sign up today (I told them I would like to do more research), they immediately ch...

Resolved! Telus Security Online Bill Payment

Looking to set up Telus as a bill payment option for my online banking. I already have Tellus Communications (home services) and Telus Mobility (cell phone). What company name should I be using for my security bill?

Resolved! Telus Call: Potential Scam or No Big Deal?

Over the last year or so, every couple months I receive a call claiming that they are from Telus. They confirm my name and address (I never gave it to them), and claims that they do not see any Telus Services at my location. Thing is, we have been Te...

soloj by • Just Moved In
  • 1429 Views
  • 3 replies
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Door to Door Security Salesmen

I recently had 3 young men approach my home in Cowansville, Quebec attempting to sell me smart home security. They lurked in the yard before knocking on the door and were very pushy. I am not even sure if they are legitimate Telus employees as they h...

CVank by • Just Moved In
  • 791 Views
  • 2 replies
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ADT

Hello, so during the recent Black Friday deal, me and my friend who are two international students were offered a deal for koodoo monthly mobile plan. We took that but the representative insisted us on taking the ADT while we refused since it wasn't ...

Mehreen by • Just Moved In
  • 546 Views
  • 1 replies
  • 0 kudos

Firmware Update Qolsys Panel

Has anyone had any success in getting Telus Technical Support to download a firmware update to their Qolsys Panel 2+ and Qolsys Remote Panels (secondary keyboard) remotely (ie, via internet)? (This is similar to getting updated OS updates in your pho...

Ontario1 by • Friendly Neighbour
  • 765 Views
  • 2 replies
  • 0 kudos
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