Security
Forum discussion about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Moderator
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Garbage system.

My security system has been garbage since day 1. It goes off for shadows, reflections, snow, clouds passing in front of the sun, neighbours 2 doors down on their driveway, passing cars and even bugs. A Telus manager says that the system is very sensi...

Oilers88 by Just Moved In
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[Home Security & Home Automation] No shows - AGAIN - 4th time

I am on my 4th appointment/attempt (over 3 different install days) to get my home security system installed. I'm almost starting to wonder if this is a scam. I have taken 3 unpaid days off to support this install, thinking I was getting such a good d...

mikeg31 by Just Moved In
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Does anyone else have a SkybellHD doorbell camera?

Does anyone else have a Skybell HD Doorbell?The reason I ask is that I am told that there are no other complaints about this doorbell, yet I continue to have firmware upgrade problems and inconsistent motion sensor detection, to the point that I have...

Gyro by Connector
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How can you do a manual recording from your doorbell?

Can I start a manual recording on my doorbell? I just saw a stranger through our main window walking up towards the house and wanted to activate live view and start a recording while I was on my Telus App. It was then that I realized you couldn't, an...

Gyro by Connector
  • 440 Views
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Resolved! Smarthome camera surprising downsides

I currently have a 30 day trial of a Telus Smarthome ADC-V723 camera. After a couple of days, my initial impression is that it seems like good hardware and has good image quality. However there’s a couple of major downsides that I’ve been surprised t...

Home alarm

A family member in Richmond received a call from someone saying her alarm wasn’t working and she thought it was a prank call. Is there something going on with the alarm system there? There’s no notification on your website that I can find. Thanks.

Resolved! Door to Door Marketing

Hi, does anyone know if Telus has marketers going door to door with ADT alarm promo's right now? I want to take the promo, but I am hesitant to give my information to the person who is marketing at my door. He provided an ID number an said I could ca...

Jaydem by Just Moved In
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SVR on Telus Security

Hello,Does anyone know if Telus will ever enable SVR usage for residential customers? I reached out to alarm.com and they said from their end they encourage the vendors to offer the full suite of options to customers, but Telus has decided not to all...

Reg16 by Just Moved In
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Panel Volume

The panel has lost sound. I have used the advanced settings sound and main home sound page to adjust the volume to the highest level. Is there a way to silence sound? How do I unsilence?

Greg3 by Just Moved In
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IQ Panel OS Update

Hi, Any Idea, when IQ Panel of Home Security will get OS update, It was las updated in Sept 2019? Thanks !!