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Neon0012
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Joined 12 months ago
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Being bill for TELUS services and we don't have TELUS any longer
My wife switched to Shaw (Rogers) and we returned all our equipment. She has still been getting billed for Telus security for the last year and a half. We sent the equipment back but like TELUS being Telus they have no record of the equipment being returned and can only see as far back as August 2024. My wife has called numerous times and they don't seem to understand that we don't have the equipment or security services and we will not pay for services we don't have or use! What's the next step because we can't speak with anyone who can speak clear English or that can understand what we are trying to explain! She even spoke with someone who said it was canceled in November and that she would receive a refund going back as far as March of 2024. We are at a point where we do not care about the refund any longer and just want to stop getting bills and close the account!! FRUSRATING!!!873Views1like3Comments