latest firmware update for SmartHome issues

[etitanic]

I noticed that I can no longer disarm my system by touching the panel screen. I can arm using the screen. I was able to do this until December 2024. I looked at the firmware date and it showed 1969-12-31 06:0347. I no this cannot be a correct date and further investigation shows the 1969 year as an indication the update did not successfully complete. I did try the recommended options of using the reboot button via the panel, unplugging the power supply, and removing the battery. All these did not resolve the issue. Does Telus plan to resolve this soon as it is a potential problem. I use the app on my phone to disarm but if I do not have my phone or it gets damaged/stolen then I will set off an alarm. 

[TELUS_Support]

Based on the details you provided, it seems the firmware update on your panel may not have completed successfully, as indicated by the incorrect date displayed. We appreciate you attempting the recommended troubleshooting steps, such as rebooting the panel, unplugging the power supply, and removing the battery.  To further assist, please send us a private message. We’d like to escalate this to our technical support team to investigate your specific case.

[etitanic]

I am replying to your message to me sent yesterday "Based on the details you provided, it seems the firmware update on your panel may not have completed successfully, as indicated by the incorrect date displayed. We appreciate you attempting the recommended troubleshooting steps, such as rebooting the panel, unplugging the power supply, and removing the battery. To further assist, please send us a private message. We’d like to escalate this to our technical support team to investigate your specific case."

The issue still exits and would like this to be escalated.

Thank

[TELUS_Support]

Sounds good. We'll send you a private message to discuss further.