a month ago
I noticed that I can no longer disarm my system by touching the panel screen. I can arm using the screen. I was able to do this until December 2024. I looked at the firmware date and it showed 1969-12-31 06:0347. I no this cannot be a correct date and further investigation shows the 1969 year as an indication the update did not successfully complete. I did try the recommended options of using the reboot button via the panel, unplugging the power supply, and removing the battery. All these did not resolve the issue. Does Telus plan to resolve this soon as it is a potential problem. I use the app on my phone to disarm but if I do not have my phone or it gets damaged/stolen then I will set off an alarm.
Solved! Go to Solution.
2 weeks ago
The "last upgraded date" showing as 1969-12-31 is a known issue and appears to be a default placeholder date rather than an indication of the panel's actual update status. Rest assured, your system should still be functioning correctly and up to date.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a month ago
Based on the details you provided, it seems the firmware update on your panel may not have completed successfully, as indicated by the incorrect date displayed. We appreciate you attempting the recommended troubleshooting steps, such as rebooting the panel, unplugging the power supply, and removing the battery. To further assist, please send us a private message. We’d like to escalate this to our technical support team to investigate your specific case.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a month ago
4 weeks ago
Sounds good. We'll send you a private message to discuss further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
2 weeks ago
We just had our new panel installed last week to replace our previous ADT model. Ours also shows last upgraded date of 1969-12-31. Technician was here today to fix a power issue and I showed him. He said the unit was up to date and had no idea why the 1969 date is there.
2 weeks ago
The "last upgraded date" showing as 1969-12-31 is a known issue and appears to be a default placeholder date rather than an indication of the panel's actual update status. Rest assured, your system should still be functioning correctly and up to date.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
2 weeks ago
2 weeks ago
Not an issue we are aware of. Can you send us a private message with your account info?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.