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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 0 replies
  • 1 kudos

Resolved! How do I turn off the sounds on the control panel?

I am tired of hearing the announcements every time I enter or leave the garage thru one of the person doors. How do I turn off sounds such as door opening and closing?

Alith by Organizer
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Resolved! Existing Wired Sensors, Control4 Integration and PoE

I have been trying since March to subscribe to the Telus Control + Video plan with DIY installation. Covid has been an impediment, but there are other hurdles within the Telus system.I have a Honeywell Ademco System with hard-wired sensors including ...

Kes by Neighbour
  • 4 replies
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Resolved! ADC-VDB105 Slimline Doorbell Camera Stops Recording

For the most part I am very happy with the Telus Security system since it was installed. I was able to use all of my old wired sensors, install some of my own sensors and z-wave devices. The only reoccurring issue at the moment is in relation to the ...

fwakelin by Friendly Neighbour
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Resolved! Google Home / Assistant Support - does not work.

This is broken on so many levels.. Attempting to add Telus Home Assistant to Google...Telus Service selected, redirects to web portal for login which succeeds in web portal.First of the BS 9097?? I bought a security system not Telus TV...

1.jpg 3.jpg 2.jpg fail.jpg
Foonus by Ambassador
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Resolved! self install

We have just switched to Smarthome and feeling a bit overwhelmed with having to self install as we are a bit older and not very tech savvy. it looks as if the panel has to be plugged in, so I can't mount it where my old system is. who wants wires han...

Jaycee by Neighbour
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  • 0 kudos

Resolved! Night color vision

My camera doesn’t give me any color at night, it is black and white and a fuzzy picture. Does anyone else have that problem?

Resolved! Monitoring station phone #

My Alarm permit in Edmonton is asking me for the monitoring company's phone #. I can't find it anywhere??

Resolved! SHS notifications

Hi everyone. Just wondering if anyone else has or knows how to fix this. I’m getting a 2 minute delay on my notifications. So my notifications don’t come until 2 minutes after someone has been at my door or on my driveway. TIA

Resolved! TELUS smarthome signage

Hello, I have the home security at home by TELUS. It was recently installed. I never received any signage which says this home is protected by TELUS. It would be nice to have this in order to deter burglars or mischievous ppl.

imjd by Neighbour
  • 1 replies
  • 1 kudos