Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! Home Security - ?cellular backup during power outage?

Hi, I wonder if during a power outage (no power to my home router, or if the internet service goes down), when the Home Security touchscreen panel switches to power backup, is it connected by cellular backup? I am on the SmartHome Security - Secure p...

Alarm.com Z-Wave Hub - Home Assistant Integration

I use Home Assistant to integrate all of our smart devices into one platform. I have just had a Skybell doorbell installed that connects to the actiontec 3200 through an Alarm.com z-wave plus hub. Has anyone else been able to pull this into Home Assi...

Cobram18 by Organizer
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Resolved! Telus smart home

I am moving and that community does not have fibre so I need to get another providers internet until they put fibre in my new home. My question is: can I use telus smart home security with another providers internet?

Resolved! Telus Spam Email ?

I received this email and was wondering if it was legit or spam. The email address bothered me with the addition of the "i" in i.telus.com TIA

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Resolved! Cancelling security contract

I am selling my home, but not buying another. What do i do with the cameras etc for my Telus security system?

Laa2022 by Neighbour
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  • 3 replies
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Resolved! Telus residential home security

Residential Home Security needs to have svrs.The length of clips recorded are too short why cant telus allow svr on a rental or purchase base? Why consumer accounts cant get the SVR, but business can get it. What is the point of having to see a thief...

Samsonz by Neighbour
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  • 1 replies
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Telus residential svrs

Residential Home Security needs to have svrs.The length of clips recorded are too short why cant telus allow svr on a rental or purchase base? Why consumer accounts cant get the SVR, but business can get it. What is the point of having to see a thief...

Samsonz by Neighbour
  • 884 Views
  • 0 replies
  • 0 kudos

Resolved! Skybell doorbell camera is causing humming.

After installing the skybell doorbell camera, I am getting a constant highly annoying humming inside the house where my doorbell chime is located. I have installed a new doorbell and tried different size resistors as suggested on Youtube. Any one hav...

Brewen by Neighbour
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  • 1 replies
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Activate/Deactive Scene based on time

Is it possible in Smart Home Security, scences can be activate/deactivate based on time. Like I want Activate sleep every day at 10:00PM and activate Wakeup scene in the morning 7:00AM instead of activating manually everyday.