Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
We have ADT, and my VISA expired, So I have a new card, and I need to set that card number up for direct payments for ADT's services. ADT mailed the bill, and on the back it says I can Pay on line at https://myadt.ca So I went there, and this is NOT ...
Hi there,Did you have someone canvasing the NE Calgary area today? We had someone come to our door wearing a Telus vest claiming to be a Telus employee and informing us of a "deal." He was asking what services we already had and you would think that ...
I have tried connecting 3 different Schlage Encodes to wifi, only on 2.4 g. Have tried everything to get it to connect and no luck. Schlage customer service said it must have something to do with my internet provider. Has anyone have any suggestions ...
Hi! Do you currently have canvassers/sales reps going door to door in North Burnaby? I had two guys come to my door asking if my cellphone is with Telus and offered me a promo deal to sign up with Telus because of the recent Rogers network outage on ...
I have the installed outside security camera . It is on the 3000 per mos activity settings. every day the camera denotes approx. 125 actions, yet there is nothing actually recorded each and every time.It seems to be auto filliing for no reason whatso...
Hi, My alarm system with cameras just been installed but like many others I want SVR on my cameras. When I decided to go with Telus I was thinking that 24\7 recording was available but it just record some clips and it miss a lot of what I want to rec...
Has anyone else experienced their doorbell camera going off continuously, I mean always! lol I switched over from VIVINT and I could POSITION THE EYE IN MY CAMERA from my panel. I'm unable to do this now and my camera points out to the street and cat...
Hi there, just wondering if you are conducting door to door canvasing sales in East Vancouver today?Someone came to my door with a Telus cap and an ipad and started asking questions about if I was a Telus customer, do I have TV, security etc. Ran awa...
Greetings, Does anyone know the list of default Telus Installer or Dealers codes for a IQ panel 2? The default Installer code 1111 or Dealer code 2222 does not work and I need to move one of my door sensor to another group and the Master Code won't a...
I was robbed by a bandit. he simply disconnected the camera(very easy access,less than 2 mins to disable), and then reconnected after the theft. now 2 days ago my garden was vandalized in between the disgusting 3 min delay of videos. telus security i...
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