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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Resolved! ADC-VDB105 Slimline Doorbell Camera Stops Recording

For the most part I am very happy with the Telus Security system since it was installed. I was able to use all of my old wired sensors, install some of my own sensors and z-wave devices. The only reoccurring issue at the moment is in relation to the ...

fwakelin by Friendly Neighbour
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Resolved! Google Home / Assistant Support - does not work.

This is broken on so many levels.. Attempting to add Telus Home Assistant to Google...Telus Service selected, redirects to web portal for login which succeeds in web portal.First of the BS 9097?? I bought a security system not Telus TV...

1.jpg 3.jpg 2.jpg fail.jpg
Foonus by Ambassador
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  • 1 kudos

Resolved! self install

We have just switched to Smarthome and feeling a bit overwhelmed with having to self install as we are a bit older and not very tech savvy. it looks as if the panel has to be plugged in, so I can't mount it where my old system is. who wants wires han...

Jaycee by Just Moved In
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Resolved! Night color vision

My camera doesn’t give me any color at night, it is black and white and a fuzzy picture. Does anyone else have that problem?

LisaDwyer by Just Moved In
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Resolved! Monitoring station phone #

My Alarm permit in Edmonton is asking me for the monitoring company's phone #. I can't find it anywhere??

Peter1506 by Just Moved In
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Resolved! SHS notifications

Hi everyone. Just wondering if anyone else has or knows how to fix this. I’m getting a 2 minute delay on my notifications. So my notifications don’t come until 2 minutes after someone has been at my door or on my driveway. TIA

Marlene31 by Just Moved In
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Resolved! TELUS smarthome signage

Hello, I have the home security at home by TELUS. It was recently installed. I never received any signage which says this home is protected by TELUS. It would be nice to have this in order to deter burglars or mischievous ppl.

imjd by Just Moved In
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  • 1 kudos

Resolved! Schedule Alarm Arm / Disarm

It's not apparent from the app or config, but is it possible to schedule arming the system and disarming it? Say automatically arm it at 2300hrs and disarm at 0700 hrs...etc.

wolfmann by Just Moved In
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  • 4 kudos

Resolved! Continues watching / Recording of the Camera

Hi Guys,I had the Security Home installed yesterday, I like the cameras, (I am switching from Rogers)- With Rogers there was a way to continuously watch the cameras, with Telus when I click on Live, I see the camera, but it stops after 2-3 min and th...

Raul_7 by Neighbour
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Resolved! Previously installed motion sensor in condo.

There was is 1 motion sensor(I believe it is a motion sensor) in my apartment when my boyfriend bought his apartment. How do we know it is not enabled or has a possible hidden camera? I've had a feeling for awhile that we are being monitored. We had ...

SMRTRTHNU by Just Moved In
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  • 0 kudos