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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Smarthome camera surprising downsides

I currently have a 30 day trial of a Telus Smarthome ADC-V723 camera. After a couple of days, my initial impression is that it seems like good hardware and has good image quality. However there’s a couple of major downsides that I’ve been surprised t...

Resolved! Door to Door Marketing

Hi, does anyone know if Telus has marketers going door to door with ADT alarm promo's right now? I want to take the promo, but I am hesitant to give my information to the person who is marketing at my door. He provided an ID number an said I could ca...

Jaydem by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! SVR on Telus Security

Hello,Does anyone know if Telus will ever enable SVR usage for residential customers? I reached out to and they said from their end they encourage the vendors to offer the full suite of options to customers, but Telus has decided not to all...

Reg16 by Just Moved In
  • 9 replies
  • 3 kudos

Resolved! IQ Panel OS Update

Hi, Any Idea, when IQ Panel of Home Security will get OS update, It was las updated in Sept 2019? Thanks !!

Resolved! Home security

why does my home security say samsung malfunction

Lindsay2 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! No Input on Cameras (w/ internet connection)

Hi Everyone, I recently replaced added a secondary router (Asus RT-AC86U) to cover the dead spots that the T3200M is missing in my home. Due to this addition, I now have three wifi signals (2 from the router and 1 from the Telus gateway). I reconnect...

Loomi by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Devises and Appliances

I am considering taking out the security package and I would like to find out how does the remote control of the devises and appliance work

Balack by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! How do I turn off the sounds on the control panel?

I am tired of hearing the announcements every time I enter or leave the garage thru one of the person doors. How do I turn off sounds such as door opening and closing?

Alith by Organizer
  • 3 replies
  • 0 kudos

Resolved! Existing Wired Sensors, Control4 Integration and PoE

I have been trying since March to subscribe to the Telus Control + Video plan with DIY installation. Covid has been an impediment, but there are other hurdles within the Telus system.I have a Honeywell Ademco System with hard-wired sensors including ...

Kes by Neighbour
  • 4 replies
  • 0 kudos