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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1474 Views
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Resolved! Older system

Looking to get Telus security , my house with previous owners had Telus security , I am good with going to upgrade the panel and cameras but can I use the existing window and door sensors ? As I don’t want to wreck the paint trying to take those ones...

Jaysez by • Neighbour
  • 1948 Views
  • 1 replies
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Resolved! ADT Billing

Hi, I believe our ADT security account has now been switched over to Telus. Our monthly bill was paid via direct debit and this has continued through out the switch, but I have just received notice that we have an outstanding balance - can you advise...

HevField by • Neighbour
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  • 1 replies
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Resolved! Security Signs

Hi, I recently changed to a local provider, a yearly contract unfortunately, which then got purchased by Telus. I never would have signed up with Telus and I'm annoyed that I wasn't warned by the previous owners that this was imminent! I decided that...

whatever by • Neighbour
  • 3793 Views
  • 2 replies
  • 0 kudos

Resolved! Indoor Camera reported a remote connectivity Restoral at 2:10 AM

I got an email from Telus with the following in the subject line:My Home: Video Device "Indoor Camera" reported a remote connectivity restoral at 2:10 AM The question is : Is my indoor camera being monitored by Telus or someone else?I am worried that...

tahn by • Neighbour
  • 6076 Views
  • 1 replies
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Resolved! Can you have multiple Doorbell Cameras??

As part of the home security plan can you get two doorbell cameras installed? My new house has a doorbell on both the front and back doors.

CC-123 by • Neighbour
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  • 2 replies
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Resolved! Community watch engagement

Hello. I am looking for someone to do a presentation for our block watch group in the community of Whitehorn Calgary. A Telus security specialist who will explain the pros/cons of home security in relation to keeping communities safe and criminal det...

Resolved! Door to door sales

Is Telus current running a door to door campaign for alarm systems in any area of Halifax/Dartmouth ? I found the questions rather invasive as opposed to telling me about the Telus offering.

Sadie123 by • Neighbour
  • 2174 Views
  • 1 replies
  • 1 kudos

Resolved! Legitimate looking scam?

Got this text from “Telus” the second time now. It seems very legitimate but I never signed my number up for Telus. Though I do use the Telus home internet from my landlord, my landlord said he thinks the text is a scam. The text come from a 83585 nu...

Willcc by • Neighbour
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  • 2 replies
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Resolved! Questions about equipment included with plan

Two questions:1. Do we get any choice in the finish of the smart lock when ordering or is it a random selection. I see the description says it is available in three finishes but I don't see anywhere to select one. 2. If I want to add a camera or sens...

Resolved! Telus Security Door To Door Salesman

What’s up with this Telus door to door salesman harassment? Today we had 3 guys come around and wanted us to do a free upgrade on our system and then charge me more than 2x more than what I’m paying now. I told them I’m totally happy with my ADT syst...

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