Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hi,I have received an email (snapshot below ) from this address [email protected] Would you please confirm if this is a scam or not? regards,Ashish
Telus recently bought Vivint/ADTI am currently with Vivint and contract nearing endAnyone made the switch and able to use existing equipment?I've paid alot of money for several pieces of equipmentSmoke/fire alarm, c02 detector, 5 door sensors, doorbe...
The TELUS ADT Pulse app hasn't been accessible for the past several days. I can't access my cameras nor turn my alarms off/on remotely. Is there any updates on when this issue will be fixed? Thank you. #ADT
I just had 2 men knock on our door asking questions about our services including our security system. Is Telus currently doing door to door sales in Port Moody BC?Thanks
Who do I talk to regarding needing to provide more information regarding a TELUS door to door sales representative who just visited our residence? The details will be provided but overall the rep tried to intimidate our residents and was overall very...
There’s a Telus guy who goes around In our area in Lethbridge. He has an ID and wears a shirt with Telus logo on it. I’m interested with his offer but when I asked for a business card, he just gave his phone no. Does the promotion team guys don’t hav...
Can someone confirm if this person works for Telus? Don’t want to sign on to a scam.
I am currently at home recovering from oral surgery and I’ve had the same Two guys come to my door at 3:30, 5:00 and now 7:30, when people don’t answer the first time stop knocking, these guys have set my dogs off 3 times now while I’m trying to rest...
Hello,I am looking for a way to create an event-triggered rule where if my garage door is opened then my security system is disarmed. I know the functionality is not there currently, but should be an easy addition on Telus' side. Is this going to be ...
I had 2 gentlemen come to my door today to sell security system even though I said no not interested he was very persistent and almost intimidating and made me feel uncomfortable that he would not accept no as an answer . I had to shut the door just ...
