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Smart Home App - Unexpected Error

Ferrari
Just Moved In

Hi, 

Anyone having issues with their Smart Home App? As soon as I open it I get a message saying "An unexpected error occurred. Please try again." Can't get past this screen even when I reboot. 

 


When I login using my desktop it brings up a screen that says I need to change my password. When I create a new password the system says I don't have access to do this. 

 

This is urgent for me as I need to access a video clip related to a crime. 

3 REPLIES 3

snoopejicloud
Just Moved In
I’ve been getting the same

Fabylous
Neighbourhood Alum
Neighbourhood Alum

Hi @Ferrari, can you try to clear your browser history and try again?  I suggest you try from your computer first then if this works you can remove and install the app again with the credentials you have.  

Jb1984
Just Moved In
Did you find a solution to this? I have been trying to get on the app for 3 days