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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Home security

why does my home security say samsung malfunction

Lindsay2 by Just Moved In
  • 1 replies
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Resolved! No Input on Cameras (w/ internet connection)

Hi Everyone, I recently replaced added a secondary router (Asus RT-AC86U) to cover the dead spots that the T3200M is missing in my home. Due to this addition, I now have three wifi signals (2 from the router and 1 from the Telus gateway). I reconnect...

Loomi by Just Moved In
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Resolved! Devises and Appliances

I am considering taking out the security package and I would like to find out how does the remote control of the devises and appliance work

Balack by Just Moved In
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Resolved! How do I turn off the sounds on the control panel?

I am tired of hearing the announcements every time I enter or leave the garage thru one of the person doors. How do I turn off sounds such as door opening and closing?

Alith by Organizer
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Resolved! Existing Wired Sensors, Control4 Integration and PoE

I have been trying since March to subscribe to the Telus Control + Video plan with DIY installation. Covid has been an impediment, but there are other hurdles within the Telus system.I have a Honeywell Ademco System with hard-wired sensors including ...

Kes by Neighbour
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Resolved! ADC-VDB105 Slimline Doorbell Camera Stops Recording

For the most part I am very happy with the Telus Security system since it was installed. I was able to use all of my old wired sensors, install some of my own sensors and z-wave devices. The only reoccurring issue at the moment is in relation to the ...

fwakelin by Friendly Neighbour
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Resolved! Google Home / Assistant Support - does not work.

This is broken on so many levels.. Attempting to add Telus Home Assistant to Google...Telus Service selected, redirects to web portal for login which succeeds in web portal.First of the BS 9097?? I bought a security system not Telus TV...

1.jpg 3.jpg 2.jpg fail.jpg
Foonus by Ambassador
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  • 1 kudos

Resolved! self install

We have just switched to Smarthome and feeling a bit overwhelmed with having to self install as we are a bit older and not very tech savvy. it looks as if the panel has to be plugged in, so I can't mount it where my old system is. who wants wires han...

Jaycee by Just Moved In
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Resolved! Night color vision

My camera doesn’t give me any color at night, it is black and white and a fuzzy picture. Does anyone else have that problem?

LisaDwyer by Just Moved In
  • 2 replies
  • 0 kudos