Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
The past few months we have received 2 copyright infringement notices for filesharing. No one in the house has downloaded either of the video files mentioned, I'm sure of it. Both have been from Viacom.The first time this happened, I reset the wifi n...
Normal panel ask for PIN Code every time ARMED.Hey does you know Panel icons Scenes PIN Code is no Required? My Smart Home Security Panel Panel did not ask for PIN CODE every time I push my finger SCENES ICONS. Example:I ask friend please touch your ...
Been with ADT for over ten years. 1.5 years ago I upgraded my at the time "ADT by Telus" security system to video. Registered with alarm.com and was able to view video clips there. Now, that is no longer possible. Alarm. com does not seem to recogniz...
Telus smart home with a video doorbell. Main smart home user account has an Android phone with the smart home app installed and push notifications working when someone presses the doorbell.I have a 2nd smart home user account set up on an iPhone, sma...
When the time changed, the time on my system did not so my security system is an hour ahead. How can I reset that since it's supposed to update automatically
Door to door rep left his Telus business card. No last name or email address on the card. How can I tell if he's legit?
I'm a new-to-Telus Smart Home security customer. I recently received my panel and sensors in the mail. Now, for the problem: I signed-in to the Smart Home app, chose "Self-Installation", and the app asked me for the IMEI number. I entered the IMEI nu...
Been trying to get my Liftmaster 84501 working with the Telus alarm app with no success.This model has both the MyQ bluetooth and WIFI onboard, and looking on ADT's website it shows that there are no additional devices needed for it to be compatible ...
Does Telus really still not have an external siren for their alarm systems?Not much good having the only siren on the panel that can't even be heard outside IMO. Would be nice if at least the neighbors could hear it going off.(We have soffit plugs un...
I was at work and looked at my phone noticing I received an email 2hrs ago that my alarm went off.I quickly checked my cameras and saw everything was fine. (false alarm from the motion)I'm very upset I didn't receive a call about the alarm from the r...
| User | Count |
|---|---|
| 8 | |
| 6 | |
| 6 | |
| 4 | |
| 4 |
