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Ontario1
Organizer
since ‎02-22-2023
October

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  • 8 Posts
  • 1 Solutions
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User Activity

Firmware Update Qolsys Panel

03-07-2023
Has anyone had any success in getting Telus Technical Support to download a firmware update to their Qolsys Panel 2+ and Qolsys Remote Panels (secondary keyboard) remotely (ie, via internet)?  (This is similar to getting updated OS updates in your ph...

Power Failure Notifications

03-07-2023
Previously, when a power outage occurred, we would receive an email (and phone) notification from Alarm.com on behalf of Telus-ADT Security. First, an email/notification flagging that there was an outage. Then shortly after, a notification that x% of...

Smart Home App Issues on iPad

02-28-2023
With Telus Smart Home App on iPad, I find that if I minimize it and bring it back up, it is missing the side menu bar, the top purple bar, and a blank Activity area is open on the right side of the screen. I have to close and then open the App to bri...

No Longer Able to Log Into Alarm.com Website

02-22-2023
I received information explaining how to transition myTelus from myADT (as part of Telus updates to SmartHome Security). Today I set up myTelus with my new account information (and a new password). I can still use the Alarm.com apps on iPhone and iPa...

my Telus Overview Not Able to Load My Information

02-22-2023
Newly migrated from myADT to myTelus (as part of Telus transitioning previous ADT customers to their system). Home Security is the only product I have with Telus. Set up my Telus on Telus.com website. Established myTelus App on iPhone and iPad. myTel...
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