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Ontario1
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Joined 3 years ago
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Firmware Update Qolsys Panel
Has anyone had any success in getting Telus Technical Support to download a firmware update to their Qolsys Panel 2+ and Qolsys Remote Panels (secondary keyboard) remotely (ie, via internet)? (This is similar to getting updated OS updates in your phone, etc.) Each year over the past 2 years, I have called Telus Technical Support, and they said, yes, there is a firmware update, and they told me that they initiated sending it to me remotely. They said it may take a little time, but all should be fine. But in checking afterwards, the firmware/software revision is not changed on either device. I am not sure if there is something unusual with my particular set up such that the remote updates are not getting through or if Telus Technical Support can even do this. Appreciate knowing the experience of others on this. Thanks.3.5KViews0likes2CommentsPower Failure Notifications
Previously, when a power outage occurred, we would receive an email (and phone) notification from Alarm.com on behalf of Telus-ADT Security. First, an email/notification flagging that there was an outage. Then shortly after, a notification that x% of customers within 2km are reporting a power outage. This second notification was very handy -- identifying the extent of the outage in the area. And, after the outage, an email identifying that power was restored. Recently, we had our account transferred fully to Telus (part of the final integration of ADT into the Telus system). Last night we had a power outage. We received an email (and phone notification) alerting us to a power outage. (The email is sent from [email protected] (vs previous ones from [email protected]).) But we did not receive an email to say x% of customers within 2km are reporting a power outage. Power was restored within about 20 minutes (we were notified of that), and possibly the short timeframe for the outage meant that we did not receive the email explaining the extent of the outage. I am just wondering if other users, having transitioned their account recently to Telus / Telus Smart Home App, if you received a second email after a power outage, reporting x% of customers within 2km are reporting a power outage. This is a very handy piece of information to receive to tell customers about the extent of an outage. It would be appreciated if Telus could look to continue to provide these extent of outage emails for power outages to customers going forward, if at all possible. It would be greatly appreciated. Thanks.2.8KViews0likes1CommentSmart Home App Issues on iPad
With Telus Smart Home App on iPad, I find that if I minimize it and bring it back up, it is missing the side menu bar, the top purple bar, and a blank Activity area is open on the right side of the screen. I have to close and then open the App to bring it back. Do other users have this same issue? Thanks.1KViews0likes0CommentsRe: my Telus Overview Not Able to Load My Information
Update: After a couple of days, I tried again and I was able to see the Overview Page. It seems that until the first of my monthly bills was generated (I had been on annual), the error would be there. And also Telus Tech Support did some things behind the scenes they said. It is not a detailed Overview page like on the website, just a short few lines that my monthly bill is generated and my balance. But at least there is no more error. We'll leave it at that. Thanks all.5.3KViews0likes1Commentmy Telus Overview Not Able to Load My Information
Newly migrated from myADT to myTelus (as part of Telus transitioning previous ADT customers to their system). Home Security is the only product I have with Telus. Set up my Telus on Telus.com website. Established myTelus App on iPhone and iPad. myTelus on website opens fine when I select the Overview. However, on iPad and iPhone, the Overview page indicates "Sorry, something went wrong. Unable to load your info." And a Try Again button is there. Trying Again results in the same issue. Removing the app and trying again, has no effect. Agents at Telus Support do not seem to know either. Can anyone out there help me? Have others run into this too? (Everything was working fine with myADT.ca and alarm.com and the alarm.com Apps. I understand that Telus is bringing things into their Telus fold, but these issues should not arise in the transition.). Thanks,Solved5.2KViews0likes3Comments