Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
ADC-V723 getting "Installation Failed" with details "Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again". I "rebooted" the device several times (got the white light) and was able to con...
Our camera malfunctioned and they are saying it will cost me 200 dollars for someone to come and fix it. If I had of known this, I wouldn't of signed the contract. Whenever their equipment has an issue, it will cost you. This should be included with ...
Hi. I cancelled my Home Security services and tried to return the equipment (camera and central panel). I didn't realize I got two different Purolator waybills and that I was supposed to send 2 different packages. I sent all the equipment in the same...
A Telus representative called me a year ago, to sell me home security. After I found out at the end of the call we had to use a mobile app, I told the representative I did not want the service. No home security was installed in my house, there was ze...
I wanted to cancel it last year this time, but was told a big penalty fee because my contract was automatically extended to the next year, 2025. So I waited till now to cancel it before it automatically extends my contract again.My question is: Is th...
I need my system cancelled immediately. The fire alarm has gone off 4 times now with no smoke or fire. Each time the fire department is dispatched. Saturday evening I opened my door and the fire alarm went off at the panel. I put in my code right awa...
Just to make sure, am I talking to real Telus 1-844-999-9927 and this is the website - [mod edit: link removed]
Hello. I've written about this before but have never received a proper response. I would like to know whether the following phone number is the Telus Monitoring Station's phone number: 1-833-339-2288 as mentioned on this page https://www.telus.com/fr...
My outdoor front camera is not working. There is no internet issue. I cannot see any lights on the camera that shows it is switched off. Somehow it is not getting to the power source.I checked the power connection, it is working fine. Seems like i go...
I’ve been a TELUS customer for over a year, and it’s been the worst service experience I’ve ever had.First, the smoke alarm has gone off three times for no reason. TELUS never calls to confirm, and the fire department shows up anyway. I’ve spoken to ...
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