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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • Moderator
  • 251 Views
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Exchange plan

Hi, I ordered and received a Home Security System but I have decided that I don't need All of the extras that I received. Will Telus allow me to return the package for another Plan? I received it only a week ago.Appreciate any ideas.

Anne49 by • Just Moved In
  • 165 Views
  • 1 replies
  • 0 kudos

Deceitful any lying door to door salespersons.

This is just a warning about Telus door to door salesman. I signed up for the security service un the pretense from the salesman that it was a 1-year contract. As it turns out, the guy lied to our faces, and we really signed up for 5 years.READ the e...

KayJV by • Just Moved In
  • 419 Views
  • 4 replies
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Resolved! Contract of the deceased

Hi there, my sister passed away and I would like to cancel her telus home security. The contract in her name is to Jan 2022. Telus is saying in order to cancel I must pay a $400 cancellation fee? So I’m a little shocked, it’s not my contract, she is ...

Bc1990s by • Just Moved In
  • 353 Views
  • 3 replies
  • 0 kudos

Door bell camera questions

I currently have 3 outdoor camera and thinking of moving over to a door bell camera for the front of our house. My questions are:1) does the door bell stream video - we have two control panels, one in the kitchen so we can watch our kids outside. Jus...

msbutton by • Neighbour
  • 174 Views
  • 1 replies
  • 0 kudos

Voice automation

I get that this has been asked before, but I can't get a good sense of what I can and cannot do via voice automation. I used to be a part of ADT by Telus, which was running via Alarm.com app. While I couldn't directly control it via my google home, I...

Jordon by • Neighbour
  • 289 Views
  • 3 replies
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Volume

HiHow do you turn the volume down? Do we have voice control? If so how do we turn it down so it doesn't always say patio door open or downstairs door open when we are at home?Please helpThanksKim

AL3 by • Just Moved In
  • 193 Views
  • 1 replies
  • 0 kudos

SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • Moderator
  • 251 Views
  • 0 replies
  • 0 kudos

Do all camera's record or is it live stream

I currently have a Roger's security system, had it a few years and out of contract and looking around. With Rogers I have three cameras, all of them live stream through my phone app, but ONLY one of them records, my front door. My question is, if I p...

msbutton by • Neighbour
  • 361 Views
  • 3 replies
  • 0 kudos

Outdoor Camera

My outdoor camera has terrible night vision. It’s just a blur, which kind of defeats the purpose. Decent lighting around the house/street. My friends nest is almost clear as day with less lighting. Do I need to replace the camera?

DLK by • Just Moved In
  • 212 Views
  • 1 replies
  • 0 kudos
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