Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
How do I get my number removed from your telemarketing department. I ALWAYS hang up on these calls. I have absolutely no way to verify that this is spam. I will never sign up for anything over the phone. If there is a service that I need I will call ...
There are telecommunications wires that are hanging loose onto my property, one falls into my hedge and one drops directly in front of my gate making it hard to pass. Telus has agreed to come to my house to deal with them twice but on both occasions ...
2 months ago, I renewed my 2 year home internet plan with Telus. The representative I talked to on the phone offered a home security service with a discount because I have been with Telus for many years. I took on that offer as it seemed like a good ...
So we updated our home security through telus with the door camera and garage camera, the door camera stopped working not even 5 days in, my wife called and complained nobody came to fix but we continued to pay our bill. Last month I got a call from ...
I signed up for Telus Home Security a couple months ago. It was supposed to be around $40 a month. Then I got a bill for $552. Apparently because Telus subcontracts scammers to sell their security systems online two different companies claimed the co...
Cannot login using smart home plus app on iphone 14 pro. Same login credentials work for My Telus and other Telus connected apps except Smart Home + app. Have been calling customer support for last 10 days but no one seems to have any clue and just k...
Customer service that guides you to nowhere. I would be certainly up for joining a class action suit. I have been a Telus mobility customer for well over 10 years. I decided to cancel Telus mobility over 4 months ago over their poor customer service....
I went through all the troubleshooting and my the assistant says they will connect me to a live agent. Then I get sorry our office is closed call back tomorrow? How is this 24/7 support? I'll be switching to Rogers if this is the case..
contact numbers on website for security is not even the number for call center. How is this professional?1-800-555-1234 call this number then you call a general directory 2030???This is on an alarm companys' website.Telus you should be able to do bet...
sister called this number to get a phone plan but when I looked on the official website I couldn’t find it anywhere.
