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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Home security system

Having been a previous customer of ADT I recently had the Telus home security system installed. When the ADT system was installed I was told that when the alarm was primed AWAY, I could only re-enter by the front door in order to turn off the alarm p...

HMiller by Just Moved In
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Control Panel

Hi, I have the basic home security package. I bought a iq4 control panel used. How do I add the panel to my system? I tried using the home security app but see no option to add it.Second question is I want to add the garage door controller but don't ...

TRC by Just Moved In
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Resolved! Scam or not?

I've been getting a lot of calls claiming that they're from TELUS and they offered me an offer which is too good to be true. But just to be sure, I asked them to send an email. The whole email body looks suspicious. But this might be just me being pa...

Resolved! Qolsys IQ Power Barrel Connector Spec

Replacing my 2 year old DSC wired system with TELUS Qolsys wireless alarm system, I want to mount my Qolsys remote panels in the same place my DSC panels were removed from but need to splice in a 90 degree barrel connector for the 7 volt DC power. Do...

enb54 by Coach
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Resolved! Qolsys IQ 4 Remote Panel (Wireless)

I am trying to replicate our previous DSC wired alarm system functionality and have purchased a used Qolsys QW9104-840 Remote Control Panel which allegedly can be paired to my new IQ 4 Master panel. This master panel is inconveniently located halfway...

enb54 by Coach
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Resolved! DC cable extension for outdoor camera.

So I've just signed up for security and got an outdoor DIY install camera my as I've already got a Google nest doorbell camera I wanted to get an additional outdoor one to cover the drive area and as per the instructions I purchased a DC cable extens...

Resolved! Qolsys IQ Panel 4 Sensor Groups

Does anyone know how to edit the sensor groups for motion detectors (Tyco DSC PGx914) used with a TELUS IQ4 control panel? I am using my master code but can't edit likely because the programming menus don't display permissions for my master code. The...

enb54 by Coach
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EverSafe code sent the email adress but invalid when entered

Hi everyone, I tried to subscribe to public mobile and registered to the authentication of Eversafe. I was purchasing a SIM card yesterday but didn't go through with it. When I came back, I tried login in and my password is correct, I receive the cod...

vinys94 by Neighbour
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