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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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I cancelled my camera and returned it over 5 months ago. I am still being charged. Called Telus 4 times and they always tell me it has been cancelled and they will email me my confirmation. Still getting bills. My advice for anyone wanting to sign up...

Nessa1 by Just Moved In
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Legit D2D?

Hello,Were there legit D2D representatives in the area of L9T8G2 today May 3rd around 5:30-6pm? I had 3 guys come to my door at 5:47. Another post said they only operate 9-5. I was eating dinner and when I said I was going back to it, they just kept ...

Home Security issues

My side camera has not been connected to my app for several months. I called customers center, where I was told that I need to press a bottom on the camera in order to reconnect. My camera is mounted 10 foot from the ground at least. I am 5' tall. I ...

Mariak by Just Moved In
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Resolved! Legit door to door

Hi,Today I was visited by a Telus door to door rep. He was wearing a Telus id. And was offering a deal on home security. I wanted to know if that salesman a legit or not.

Legitd2d by Just Moved In
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Is this a reel Telus agent (844) 372-1809

Hi received a call from someone saying they are a Telus agent from (844) 372-1809 yesterday and they offered me a very competitive plan. I want to know if this is likely a Scam if this is indeed a Telus agent number.Thank you for your help!


How do I get the graffiti off of two Telus boxes in our neighbourhood? The city of Courtenay says that it is TELUS' responsibility and would contact them.... it's has been months and it is still not removed. These boxes are constantly hit - one time ...

sopholi by Just Moved In
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Telus contact info

I have been getting conflicting messages when talking to Telus on the phone. How do I contact Telus via email so that I can have something in writing regarding my contract conditions?

clr80 by Neighbour
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Resolved! Crappy company and horrible customer service

Unfortunately for me this crappy company with the most horrible customer service bought ADT. They call every phone number on my emergency call list, all there is is a message, no actual person and they call the cops after I called them and told them ...

Carre by Just Moved In
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Resolved! Doorbell camera

This is long overdue, as I've had the doorbell camera for almost 2 years now (felt almost bullied into it when we last negotiated service rates). Anyway, the doorbell camera is very inconsistent in what it records. When we first got it we had multipl...

bwillway by Just Moved In
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