Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! Scam Check

Hello,I received a phone call from 6798792098 and wanted to check if this was from Telus. I provided nothing and hanged up. Also worth nothing they called via whatsapp somehow. I ended up blocking the number, I don't plan on unblocking unless a telus...

Poro by Neighbour
  • 74 Views
  • 1 replies
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Service activated WITHOUT consent and knowledge!!!

Telus has activated a home security service without my consent and knowledge, which led to over $10,000 debt (for a service I never used and a system that was never installed) being sent to collections!! I have tried calling so many times, and writin...

Family89 by Organizer
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  • 1 replies
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Door to door salesman vs actual Bill

Subscribed to a home security Plan from a door-to-door salesperson, and we did a call which he said would be recorded and will be the proof of agreement. But the bill doesn't reflect what we agreed. I called support and they asked me to send an email...

Kogul by Neighbour
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Reconnecting indoor video camera

I have a Telus security system in my home. I recently replaced my Telus wifi equipment and have been able to connect my system's control panel to the new wifi router. I have been unable to connect my Alarm branded video camera to my telus security sy...

Carbon Monoxide Detector Battery

I have a Carbon Monoxide Detector with my Telus Security System. I used to be with a phone experts until Telus bought them out so I do not have the “Smart Home Security” they are currently selling. When the batteries in my carbon monoxide detector st...

Jan80 by Neighbour
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Telus are disrespectful

Just wanted to reach out and say how disrespectful Telus are to their customers through their horrible customer service system. I have had hours of my personal time wasted by this company waiting for customer service support. Your AI voice support th...

SmartHome Thermostat settings problem

I have been having some trouble with the thermostat when I have the alarm set to AWAY. For some reason, the temp drops well below the set schedule. I have asked around to other Telus SmartHome users and they have not experienced this situation. Is th...

0N8K by Neighbour
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Resolved! Security Camera not recording any activity at all

Hi, I just had my backyard security camera installed as part of a package with Telus. The backyard camera recorded the technician moving around after installation and never recorded any activity anymore. I set the recording rule to create ground zone...

Careli by Neighbour
  • 186 Views
  • 1 replies
  • 0 kudos