Telus v723 outdoor camera doesn’t reconnect

[Chethi]

My v723 Camera was working until there was a power outage.  I noticed the the green light flashing and I'm getting no video on my Telus SmartHome App.  I decided to set the camera to AP mode (flashing white light) and reinstall the camera via Telus SmartHome App.  After I enter the WiFi Password I see a brief "error 6" pop up message and the camera light goes solid red and then flashing green and the install progress bar only goes to 4% then fails.

Tried this couple of times and once the step is at installing the camera light turns in to solid red from blinking white.

My router is Bell and it is within few feet to my camera. There are no boosters.

could you please help

[TELUS_Support]

Hi there – thanks for reaching out and providing the details. We’re sorry to hear you’re having trouble reconnecting your V723 camera after the power outage.

It sounds like you’ve already tried the right steps, so we’d love to take a closer look and help get this resolved. Please send us a private message with your account details so we can escalate this to our SmartHome Security support team. They’ll be able to assist further and troubleshoot directly with you.