Telus v723 outdoor camera doesn’t reconnect

Hi there – thanks for reaching out and providing the details. We’re sorry to hear you’re having trouble reconnecting your V723 camera after the power outage.

It sounds like you’ve already tried the right steps, so we’d love to take a closer look and help get this resolved. Please send us a private message with your account details so we can escalate this to our SmartHome Security support team. They’ll be able to assist further and troubleshoot directly with you.