Forum Discussion

IANFARIS's avatar
IANFARIS
Neighbour
2 months ago

TELUS Smart Home IQ4 Panel "Welcome" message.

Hello Forum.

We recently installed a TELUS Smart Home IQ4 security panel. A "Welcome" message with the TELUS contact phone number pops up on the screen periodically. It is rather annoying as we have already made note of the phone number. I called TELUS Tech Support and was informed that this message is "baked into" the panel's software and will continue to display indefinitely. It cannot be shut off. Does anyone know whether this is, indeed, true or whether the message will eventually just stop displaying after a prescribed period of time?  Thanks for any advice you are able to provide.  Ian

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 months ago

    Have you tried manually 'acknowledging' it? If you swipe downward from the top center of the screen and select the 'Messages/Alerts' tab, there should be an 'ACKNOWLEDGE ALL' option to choose, which should clear it.

     

    If it continues, you can always try rebooting your panel as well by again swiping down from the top center of the screen, pressing SETTINGS, then ADVANCED SETTINGS, enter your 4 digit master code, and select PANEL REBOOT.

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