Telekom Law Professional Corporation

[Darkwolfe]

I have just received a second e-mail from the Telekom Law Professional Corporation regarding an issue I had with Telus starting on May 3rd last year. At that time, I had switched over to Rogers. Rogers had informed Telus that I had switched providers and that they were to close my account and inform Rogers as to any additional fees related to the early release from my contract. In the end, Telus had placed my file in collections for over $2,000, which grew to just shy of $3,000 in a short period. Eventually, this was resolved when Rogers provided the fact that Telus was informed of my switch on approximately the 5th of May 2024. Unfortunately, this did not resolve my Credit Score, which was severely damaged because of this.

Telus has already destroyed my credit score with their collections bit. Their collections company harrassed me over this refusing to contact Telus to straighten this mess out. and now it will decrease my score even lower if this is in fact a legitimate claim.

My questions: Does Telekom represent Telus? Are the collections reopened? Who sold Telekom with my file? What are my legal options in this matter? Just what am I being hounded over? With the return of the equipment, why hasn't this amount decreased? And finally, will Telus respond to this matter and attempt to finally resolve this matter once and for all? Oh, yes, Will Telus correct my POOR Credit Score? I had a good credit score. Now my credit cards are being cancelled and my bank accounts are closed due to remarks left on my credit score file. What's next? Demands to pay my debts in full? That would bankrupt me, again cause to lose my Provincial License.

[jojordan]

i just received a similar email. in my case i had no land line phone service from telus for several months yet they continued to bill me. when i called in the problem i was told that land line service is no longer being "serviced" in my area because the actual cables are worn out & not fixable, that there was no point in sending anyone out. when i tried to get the continued billing problem straightened out, i couldnt get through without waiting several hours on the phone. that was over a year ago. suddenly i received this letter from telekom (apparently scammers). so where did they get my legal name & email address. when i called the problem in to telus, i was told that my bill had gone to a collection agency. so how did it get from a collection agency (for money i dont owe since i had no phone servie!) to these scam lawyer. this is typical telus stupidity & inefficiency...

[Nighthawk]

Call Telus. They should be able to answer some of your questions at least. They should be able to at least confirm the debt and provide some details. The rep may not be able to specifically identify the collection agency used as that is likely decided by another department. You also said in your post that Telus was supposed to inform Rogers of any charges. I'm not sure if the privacy legislation will have allowed them to do that. That would be something to ask Telus.

Were you on a contract? Did Roger's tell you they'd pay it out to Telus to transfer you? Did you ever check to confirm there was no balance remaining with Telus before or after transferring? I'd be surprised if Telus hadn't reached out at some point to advise of a balance owing. Telus also would have had to notify prior to the service being suspended or disconnected for non-payment (see CRTC, Section I - Disconnection), if Roger's didn't transfer it correctly.

[Nighthawk]

Part 2 (due to character limit)

If Rogers screwed up regarding the cancellation of your account, then Rogers should be the ones that should take responsibility for fixing the credit issues. If they were supposed to take care of a balance from a cancellation fee and didn't, that's on them. Per the CRTC, if Rogers sent the request in the first place, the Telus account should have been automatically cancelled when the service was transferred and billing would have ceased.

Now if Rogers somehow didn't screw up, there is also one other thing from the CRTC:

Billing and issues

It is your responsibility to finalize any payments or resolve any issues with your current service provider before you cancel or transfer your services. Billing will stop as soon as your services are cancelled. If you have a contract, you may need to pay cancellation fees.

Telekom should have been able to provide proof of the debt / debt validation letter like any licensed collection agency. Their current website domain was only registered in December 2024 so I don't know how long they have been around for. It also may not hurt to verify Telekom is actually licensed to act as a debt collection agency in your province. Most provinces should have a way to search them online. I tried Ontario and Alberta and Telekom isn't a recognized company unless they're operating under a different business name.

[Darkwolfe]

@Nighthawk thank you for the response. First, yes, Rogers informed me at the time that they would take care of the cancellation fee with Telus. They did indeed contact Telus to close out the account as well. Because I work in the financial field and am licensed by the Provincial Government, I can not have a collections activity hanging over my head.  When Telus sent their outstanding bill of $2,900 to their collections agency, my licensing was put on hold and I was told to resolve the issue or be dismissed, then following my last communication with Rogers relating to the notice of change in provider, they confirmed contacting Telus on May 5th. They passed this information to Telus then, I was informed by the licensing agency that my license was in effect.

I still have an issue with my credit score, that Telus needs to address. There was no need to destroy my credit score with the wording they or their collection agency used. All I want is to have this issue dealt with once and for all. Confirmation in writing that there is no action against me, confirmation that there is no money owing, and a cease and desist letter for Telekom. I will make another attempt to contact Telus.

Again, thank you for the response.

[TELUS_Support · Accepted solution]

Hi there, we will send you a private message. 

[Darkwolfe]

I no longer have access to my Telus account. I was locked out immediately after the collections order went through. Apparently I can not verify without a live account.

[Darkwolfe]

Any advice on how I can verify? The account was under *Edited

[jojordan]

havent received anything yet...

[jojordan]

havent received anything yet...?

[Darkwolfe]

no still waiting

[Darkwolfe]

if you can still access my Telus customer file, please call me at the number on file. Thank you.

that should work for authenticating me.

[TELUS_Support]

Check your inbox when you get a minute, we sent you a private message.