Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Bring It Back

I'm so annoyed at this program. I returned my phone 7 months ago and am now just getting charged $300. It's a very misleading program. Now I'm worried as I joined it again. Anyone else had issues?

Leahdi by Just Moved In
  • 297 Views
  • 1 replies
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price match on new device

i ordered a new samsung s24 ultra 512gb and before i even received the device telus lowered the price. how can i get the price match.

Faisal by Just Moved In
  • 409 Views
  • 2 replies
  • 0 kudos

Ineptitude

I find it quite amazing how you stand behind a wall of non-communication (by this I mean you don’t mean to facilitate interaction). I have been a client of Koodo ( you know, your low-grade offering) for over a decade as a mobile client. Over the cour...

Trade ins

I was given a quote for the phone I sent in the email said it would take 14 days to get me my payment that was back on February 1st 2024 it's now February 28th with no credit and I've sent 5 emails but have yet to get a response any ideas?

Support Up Selling and not resolving issues

Spent just over 2 hours on the phone with OFF-SHORE support. Few things I noticed:1. Every agent I was supposedly passed to had the same voice inflection and mannerisms. Is this normal?2. Instead of trying to resolve the issues, I was constantly bein...

Vio1 by Just Moved In
  • 470 Views
  • 1 replies
  • 1 kudos

Billing

So, I have a Telus mobility debt in collections. My main concern is that my ex had lost the original phone on the bring it back plan o had her on. Then she got a new phone and signed some papers ect..but now that phone and her bill has become my debt...

Grayson by Just Moved In
  • 274 Views
  • 1 replies
  • 0 kudos

Services

About a week ago people have been trying to call/text me and was not able to get through. I am however able to call and text people just not receive. Not sure what's going on.