Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Not receiving sms messages

I am not receiving SMS messages to login into my Facebook account I’ve already called telus and have a ticket number I’m not sure what else to do? What can I do ? @users

Im on disability n need help

I have a question, where does one go to help advocate for someone on disability w telus. They took over a grand out if my account after being told i had 90 days to return the phones n they took it out not even a month after while the postal strike wa...

JC7 by Neighbour
  • 182 Views
  • 1 replies
  • 0 kudos

How many days does it take Telus to resolve a complaint

I’m trying to return my leased devices, but TELUS is insisting that I purchase them, which is completely unreasonable.I opened a case and requested someone to contact me to resolve the issue, but I’ve heard nothing back.This has been the most frustra...

Ishaikh by Neighbour
  • 228 Views
  • 2 replies
  • 1 kudos

Device Return

Trying to return a phone - on the bring it back program. Telus sent a Purolator waybill to attach to the package. Awesome - but you need to drop it off at a Purolator depot. We don't have one in my community. The closest is almost an hour away. I hav...

Stephen3 by Neighbour
  • 296 Views
  • 1 replies
  • 1 kudos

Getting a number

Hi everyone, There is a number out there that is not currently registered to anyone, but it appears to be with the carrier of Telus.That said, I was wondering how it would be possible to get that number... I understand that creating a mobility accoun...

Bring it back and Canada post strike!!!

I was due to send back my old cellphone in November on the bring it back program. But Canada post was on strike so I couldn’t. They told me just wait until the strike was over and then send my device in. Now they’re saying they’ll charge me for the d...