I ordered an upgrade for my phone on December 31, 2024, as my current plan is set to expire at the end of this month. Unfortunately, I have not received any updates or order details aside from the initial confirmation email. I have repeatedly called ...
I purchased a new iPhone on Boxing Day through the Trade-In program. I've received the new device already, but my order is still being processed, so I've never received the prepaid shipping label. I've called Customer Service soooooo many times that ...
I have a samsung S24 and roughly from July 2024 I have dropped at least 4 or 5 calls per week!!!!! This is absolutely unaccepatble service!!!! My daughter who lives with me, switched to a different proivider and has not dropped a call since. Today is...
Just got a call from 604-292-8583 saying im going to get a free phone. But they asked to confirm my email with them and i said "you called me, please tell me the email you have on file" and they said they couldn't. this sounds like fraud to me. is th...
I placed an EPP order on December 31th (eight days ago) as a new customer, for a 2 new phones and plans. However, I haven't received any updates or information. The status remains unchanged, indicating that it hasn't even been processed, despite the ...
Upgraded online, advertised as fast free shipping. This was the week of Boxing Day. The phones shipped right away but the delivery date has come and gone with the status on both just saying “delayed”. No update since January 2nd. its impossible to re...
So I signed up to Telus home security a few months ago, and a mobility plan a couple of months ago. The price I was told by the Telus agents was acceptable. Since then, every si gle month I am being over charged on both services. I have to call in an...
I am writing as a frustrated and loyal TELUS customer regarding a $280 charge applied to my account for alleged damage to a Bring-it-Back device I returned. This charge is unwarranted, as the device was in perfect condition when I shipped it back. It...
I have ordered a new phone & plan online. The order has not been processed & I want to cancel it. Can I do this online or do I have to speak to someone at Telus?
I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...
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