Cancel EPP
Has anyone had success canceling EPP? I'm paying $65 for 100GB when regular plan is $50 for 200GB. What is the benefit of EPP?? Been on hold for almost an hour. Absolute horrible customer service.
Latest topics
Price match form
I am a new customer and i bought two plan with iPhone 16 two days ago ,waiting for devices. I called for price match but could not get helped, very poor customer service. My service is not activated yet and i got bill for $420 i am very surprised, if...
Returning Bring it back phone
I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expiry date and they said I had to get a return label on...
Resolved! Why Telus Needs to Rethink Its Policies
I purchased a brand new iPhone 16 Pro Max and signed a two year contract. Before handing me the sealed box, the sales associate informed me that it was store policy to open the box and check if the phone was working. I hesitated, saying I am sure it ...
Could not receive messages after switch to Telus
I'm previous from Filo and recently switched to Telus but still with the original Filo number. After plug in the sim card from Telus, I could not get messages anymore and it also failed to update my number from the iphone. It is saying "MMS messaging...
Voicemail to text
Trying to set up Voicemail to Text to go to a specific email address - the support page says do this in your account but I can’t find out where.
Telus EPP Price match
I just bought a Pixel 9 with the $0/down and $0/month plan and a Pixel watch 3 with $0/down and $10/month data plan. Today when I went into my local Telus store, they had the Pixel 9 for the same $0/down and $0/month but the Pixel watch 3 was complet...
Bring it back program
when I go through the online order process, there is a line called Bring It back, is this the amount I pay if i want to keep the phone, in this case, I pay $150 after 24 months to keep the phone?
Missing ultimate accessory package with new purchase of new device
Anyone else receive a new device that was also supposed to receive the AXS ultimate accessory package? I ordered two new S24 Ultras and the promotion was to include accessory package. Neither device received the accessories.
Samsung A55 5G phone (International Version) - Does it work under Telus ?
Not really a technical person, but does Samsung Galaxy A55 5G International Version work with Telus' 5G network? Want to check before purchase / plan is made. Thanks!
