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new phone trouble

i bought a new samsung 24 phone for my father and he lives in another province. I called his number and he didn't answer but called me back shortly after and said he cannot answer calls but can make calls. He said that when he touches the call answer...

2nd defective device

Recieved a pixel 8 as an upgrade on my account. First device had a strip of dead pixels on the screen so I exchanged it. The 2nd device arrived and the camera doesn't auto-focus reliably. Sometimes not at all. All troubleshooting as identified it as ...

Rose82 by • Neighbour
  • 351 Views
  • 1 replies
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Flip 4 not working

I have a Flip 4 that is only 1.5 years old. Shuts off eveytime I start to close it and the front screen only works when phone is plugged in charger. Main screen works fine (when open) and phone works fine otherwise. Problem started after last big sof...

jcpsimon by • Neighbour
  • 352 Views
  • 1 replies
  • 0 kudos

Upgrading to new phone but keeping current plan

Hi, I'm currently using a 2018 model Samsung A8 and want to upgrade to a new phone, either an A15 or A54 but continue with my current Telus plan of 250gb at $85/month. I'm new to this so I have to ask. Can I just purchase one of those phones and inse...

Loyalty offer

Ok, I tried for weeks to claim a loyalty offer that was that offered a far cheaper plan with unlimited data, slowed after 100gb data, a galaxy s24 for $5 a month. I couldn't get the **bleep** thing to go through online and never got a callback. Now t...

Ken73 by • Neighbour
  • 1038 Views
  • 6 replies
  • 0 kudos

Removing call Logs from Bill

Can Telus remove the call logs from the bill statements for privacy reasons? I have a business account and as I add employees, I really do not want pages and pages of call logs on my statement and bills. This is also for privacy reasons of all indivi...

Mahchine by • Neighbour
  • 488 Views
  • 1 replies
  • 0 kudos
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