Featured Categories
Forum Widgets
Recent Discussions
Agreed to swap to Telus pre-move in with promised discount. Discount not applied.
Hi all. I made the choice to sign up for Telus internet a month before the move to my new place, and I was contacted by Telus a few days offer who offered a mobile plan that was said to be cheaper than my then current carrier Fido, due to a deal/discount my new building has with Telus. I didn't think a connection fee was mentioned either when I asked for any extra fees/costs. Cut to now and I have a bill coming soon with the 80$ connection fee and no discount--30 dollars more than my old plan. I might swap back immediately if the deal isn't honored as I don't intend on paying this much every month. I tried to submit a dispute form but I only get hit with 'We’re having trouble submitting your bill dispute at the moment. Please try again later.' :( Where do I reach out to get my promotional price back? This is not what was agreed upon. Thank you!
Very Frustrating
I’ve been trying to speak to a human at Telus for several days. I haven’t been able to get past their robots. It is extremely frustrating to the point that I am now cancelling my mobility service with them and even that is proving to be impossible. Callbacks are promised but then they say they are all booked up, try again tomorrow. I’m going over to Rogers. At least I spoke with a human - hard to understand but nevertheless. I so dislike dealing with virtual Almost Intelligent assistants. I understand by switching to Rogers, using my same numbers that the cancellation is effective immediately. I have been with Telus for almost 30 years. Too bad Telus. By the way, their exclusive partnership program is nothing special - just some fancy enticing words.Since the discontinuation of EPP 25 my phone no longer fields incoming or outgoing calls.
So, not only did Telus fail to advise me in any capacity whatsoever that they were arbitrarily "discontinuing" their $25 unlimited talk and text plan for the shiny, new, and oh-so-wonderful EPP 30 (it's $5 more, just because) but ever since I can't even make or receive phone calls. Why am I paying you? You're not serving me anything. Where's your alleged telecommunications service? I feel neither "mobile" nor "connected", and my device no moreso. Congratulations on botching it, I guess. This should be simple; I don't even have nor want data, but then the cynical part of my mind suggests this may be softball obsolescence on your part because you stand to gain far more with client service plans that include data. Don't send Optimus Prime and all his legions of autobots to assuage my temper. You'll just make me want to cancel even more.
Telus has THE worst customer service
I've been trying to contact Telus customer support for the past 2 days and its been a very frustrating cycle ... Firstly they force you to use their chatbot, which I'm honestly ok with if it answered and solved my problem. But from the title you can guess that chatbot doesn't answer anything. Its a hot pile of steaming ****. So with a bad chatbot you would expect it to be easy to have a human assist you with an agent except everytime you select "Speak with an agent" it tells you use their lovely chatbot. Now if you aren't ripping your hair out with this experience you get to experience, waiting for a callback from an agent that doesn't come. Its really amazing how companies can get away with shady stuff like this. I paid for a plan and I'm not getting the promised features, and the best part is that I've had to call them 4 times the past 2 years because they keep messing it up lol.
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!Unable to Obtain Return Label for Bring-It-Back Device
Hello, I’m posting here in hopes that a moderator can step in and help resolve an issue I’ve been trying to fix through chat support for over 24 hours. I received an email stating that my Bring-It-Back device is due on June 29. Wanting to handle this properly, I contacted chat support to request a return shipping label. The first representative told me they needed my IMEI and that there would be a $55 fee to close the account and issue the return label. Unfortunately, after going back and forth for approximately 12 hours, no label was ever sent. I reached out again via chat, and this time I was told that because I am cancelling before June 29, I now owe $530. This contradicts what I was previously told and does not make sense, as I am simply trying to return the device within the stated timeframe. Additionally, I have thoroughly checked all of my email folders (including spam/junk), and no return label has ever been received, despite being told that it was sent. At this point, I do not wish to speak with retention or loyalty. My only goal is to: Receive the proper return shipping label Return the device as instructed Close the account once the return is completed I would appreciate a moderator’s assistance in resolving this as soon as possible, as I have made multiple good-faith attempts to follow the correct process. Thank youWeak cell signal
I live on a farm and my cellular signal has been getting worse over time. Is there a way to get a booster of some sort to increase the cellular signal? I have logged concerns about coverage on the coverage map - which indicates that there is coverage in the area. There is problems both inside and outside of the house. Thanks.
