Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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No idea how to get support at this point

I just joined Telus a couple weeks ago. Ported 3 numbers over, 2 with new phones and one BYOD. I was promised 55$ on all 3 lines for 15gb of data with a 10$ discount and then a 5$ add a line discount on each of the other 2 lines. I have not received ...

Why is Telus customer service so terrible?

I ordered 2 new iPhones to upgrade my wife and my older phones. I received one of them and I was informed the other was on back order a week after I ordered it, even though Apple can ship them next day right now. Instead of upgrading like I requested...

TrevorJ by Just Moved In
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Wifi Calling stopped working today

Not sure if there is a network issue but randomly today my wifi calling was disabled and when I go to re-enable it just goes through an endless loop of me putting in my address and it sitting on "requesting service. Please wait..."The cellular qualit...

Resolved! Bring-it-Back Return Amount

Hello! If you send back a device for Bring-it-Back and whoever inspects it decides it's not perfect and is only going to credit you for partial value, what recourse do you have? Are you able to tell them to send the phone back to you and you'll sell ...

KonkeyDong by Friendly Neighbour
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Online sim order

I placed an online order for a sim card on November 28th and got an email saying the order has been shipped on November 29th. The email said a tracking number is included but there was none.On the order status check page, all I can see is that the or...

TCL 20 Pro 5G device issue

A ordered a TCL 20 Pro 5G in April this year. A couple of days ago, the bottom of screen has been flashing white, as though there is an issue with the internals. The phone has not been near any water or heat. I do not want to have to purchase a new d...

Why can I not bring it back.

Short Version: Telus corporate employee did not process my bring it back and ported me to Koodo (His mistake and noted on account). Employee tried to correct through channel team and was declined. I tried escalating through Telus and after 7 hrs on p...

Sim card

I recently ordered 2 Samsung galaxy S22 phones under the same EPP account. One of the phones says it has no phone number assigned & only one phone number is showing under my Telus account. Is the sim card defective?

Black Friday Deal issue

I opted to get an iphone 13 with the bring it back program that made it free, along with an 85/month plan and was given a 10 dollar credit per month. This was on Friday. I got a call confirming everything on Monday, the phone arrived on Tuesday. I we...