I recently sent two phones back to the 'trade-it-back' program. Both phones were returned in working order with no scratches. However, lines show an additional charge after Telus's review of the phones. I called Telus to get pictures of the damages a...
Hi There are many discussions on Telus forms about people getting charged when they thought their device was off. In my case I always have to fight with Telus after I get back home for erroneous LD roaming charges in the International LD plan. This p...
I am not receiving SMS messages to login into my Facebook account I’ve already called telus and have a ticket number I’m not sure what else to do? What can I do ? @users
I have a question, where does one go to help advocate for someone on disability w telus. They took over a grand out if my account after being told i had 90 days to return the phones n they took it out not even a month after while the postal strike wa...
I have an android phone. My friend has an iPhone 14. His Message app is set to “Send as SMS.” But when he sends me a message, I receive an email. The return address on the email is his phone number ([email protected].) Why is this happening an...
I’m trying to return my leased devices, but TELUS is insisting that I purchase them, which is completely unreasonable.I opened a case and requested someone to contact me to resolve the issue, but I’ve heard nothing back.This has been the most frustra...
Does anybody know how to cancel an order That was placed for a new cell phone?
Trying to return a phone - on the bring it back program. Telus sent a Purolator waybill to attach to the package. Awesome - but you need to drop it off at a Purolator depot. We don't have one in my community. The closest is almost an hour away. I hav...
Hi everyone, There is a number out there that is not currently registered to anyone, but it appears to be with the carrier of Telus.That said, I was wondering how it would be possible to get that number... I understand that creating a mobility accoun...
I was due to send back my old cellphone in November on the bring it back program. But Canada post was on strike so I couldn’t. They told me just wait until the strike was over and then send my device in. Now they’re saying they’ll charge me for the d...
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