TELUS Neighbourhood

Ineptitude

I find it quite amazing how you stand behind a wall of non-communication (by this I mean you don’t mean to facilitate interaction). I have been a client of Koodo ( you know, your low-grade offering) for over a decade as a mobile client. Over the cour...

Trade ins

I was given a quote for the phone I sent in the email said it would take 14 days to get me my payment that was back on February 1st 2024 it's now February 28th with no credit and I've sent 5 emails but have yet to get a response any ideas?

Support Up Selling and not resolving issues

Spent just over 2 hours on the phone with OFF-SHORE support. Few things I noticed:1. Every agent I was supposedly passed to had the same voice inflection and mannerisms. Is this normal?2. Instead of trying to resolve the issues, I was constantly bein...

Do you have to trade your phone in to get a new one from Telus?

Billing

So, I have a Telus mobility debt in collections. My main concern is that my ex had lost the original phone on the bring it back plan o had her on. Then she got a new phone and signed some papers ect..but now that phone and her bill has become my debt...

Services

About a week ago people have been trying to call/text me and was not able to get through. I am however able to call and text people just not receive. Not sure what's going on.

Can an offer price be honored if it’s not written down?

My situation is (kind of) resolved, however I wanted to share my cautions. I have some background in business/contract law (although your rep on the phone kindly suggested that I’d never read a contract before lol) but I’m not an expert…however I do ...

24 months monthly plans

Can I get the 24 monthly payment for new phone when I get a phone in my local Telus store.

Store policy

Visited a recent store location before entering the store I was asked for ID. My concern is that there was a google nest at the front door possibly recording my ID etc. Without fully agreeing to it because I had no choice. I believe there is a better...

Super Slow and unreliable LTE & 5G

Switched to Telus from Rogers a few months ago and am on their business 5G account. Switched cause of the deal I got, but have been finding the LTE/5G to be horrible. I'm in Richmond, but go to Vancouver, Burnaby, Surrey and Coquitlam often. In every...