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Roaming SIM (South Korean) not working on Telus profile - Worked fine on Koodo
Hi everyone, I’m experiencing a strange network issue after switching my service from Koodo to Telus. Device: Samsung Galaxy S24 (Canadian model) Current Setup: Telus (Main) + South Korean SIM (Roaming) The Issue: My South Korean SIM card, which I use for international roaming, has completely lost its signal since I switched my carrier to Telus. It shows "No Service" or appears to be blocked from the network. The Context: When I was with Koodo, this exact same Korean SIM worked perfectly on this exact same S24 device. I had no issues picking up roaming signals. As soon as I switched to Telus, the Korean SIM can no longer find or register on any network. Since Koodo and Telus share the same network infrastructure, I am confused as to why the carrier profile change is affecting my secondary SIM's ability to roam. What I’ve tried so far: Rebooted the device multiple times. Performed a Network Settings Reset. It feels like the Telus carrier profile on the S24 might be more restrictive or has a different configuration regarding roaming handshakes compared to the Koodo profile.JasonYang11 hours agoJust Moved In19Views0likes3CommentsUrgent: SCAM - please cancel web order
On Aug 30, I received a call from (604) 338-XXXX. A man claiming to be a TELUS agent offered me a "special deal" - a free iPhone 16 Pro Max with a 2-year $45 plan (100GB data). It sounded too good to be true, and I felt suspicious. He reassured me by saying I would place the order myself on the official TELUS website. When I checked, the prices on the website were different and no free iPhone. He told me I needed to complete the order first, then he could apply the offer. At the credit check step, I hesitated because of the sensitive personal details required. At that point, he gave me his name - David, agent# XXXXXX and another number (825) 817-XXXX. I called that number and reached him, which reassured me enough to continue. I completed the order, paid, and received a TELUS order confirmation email (just as David said I would). David then asked for my order number, postal code, and name, which I provided. But when he asked for even more information, I became suspicious and questioned him. He quickly ended the call, saying he would call me back in 10 minutes to confirm the offer, but he never called back. Since then, I have been extremely worried this is a scam. I immediately called TELUS at (866) 488-2709, but the office was closed. I also contacted the TELUS Store in Metrotown, Burnaby BC at (604)438-8920. but they told me they cannot cancel web orders. Up to now, I still have not been able to reach TELUS successfully. I urgently need TELUS to: (1) Cancel my order (XXXXXXXX) immediately before any device is shipped; (2) Investigate the phone numbers involved; and (3) Confirm whether my personal information and payment are secure. Thank you!470Views0likes2CommentsBring It Back Issue
So my term was up, usually I go in store to do the bring it back but I’ve done it a good few times now so I figured I’d save myself time and do it online. Never. Again. I got the text saying my phones been accepted so look out for a credit, great! I knew it would be, it was in mint shape, even took time/date stamped pictures just to have as proof it went out PERFECTLY fine. Then of course, I get my bill. $800, they’re charging me for the full bring it back balance of the phone saying it was damaged. Trying to get answers from anyone is next to impossible, and now apparently it’s being investigated and when I asked for proof of the alleged damage OR who can I send proof to that the phone was in fact not damaged like they’re saying, I get told there’s no email I can send it to. It’s incredibly frustrating because I’ve been with them almost 10 years and it’s not like I tried to send a phone back and was hoping for the best, I KNEW there was nothing wrong with it. Has anyone dealt with anything like this? What did you do? Because no one seems to be helping me and I’m ready to take this public. I will no doubt be switching providers.bailx1317 hours agoHelpful Neighbour7.1KViews2likes13CommentsS26 Ultra Galaxy Watch 8 Promo Email
Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 weeks eta on email) and so far nothing yet. It seems there is no way to track if the offer is still processing through my TELUS account. I am just interested in making sure there was no mix up on the back end in regards to the promo. My Galaxy Watch 4 classic is on its last legs and the Watch 8 was the big draw when I signed contract. Any update would be appreciated. Thank youTelus HARASSMENT
1-866-369-9826 calls me every single day, sometimes multiple times a day. Usually around 5 p.m. MST but I have been called as late at 9:38 p.m. I have blocked this number after repeatedly answering and asking to be removed from the calling list. Very much considering switching carriers is this harassment continues.Automatic switching to LTE
Hi folks, I am using an iPhone 15 pro max. For those that know Vancouver, I ride the West Coast Express and find that through Burnaby and into East Vancouver, my phone has pretty mediocre service in 5G. One thing I noticed however, is my phone won’t auto switch into LTE mode when the connection on 5G is poor. I have my phone set to 5G auto but doesn’t seem to make a difference. Has anyone found this issue or found a resolution? Thanks!Solvedgiantbrownguy3 days agoRockstar56Views0likes3CommentsPoor Network in my Area
I am with Telus with 2 lines. At my home address, the network connection is poor. Even though I have enabled the WIFI calling, the calls gets disconnected or the other person can't hear anything. Even on the driveway out side my house same problem. Tried to call TELUS support to escalate and they said the tower is outdated and need to upgraded with the new enhancements. There is no ETA for the update and might take couple of years or no updates. Can someone from TELUS Side will help to look into the issue and resolve. Its like no service of mobility.prashanttarkar3 days agoFriendly Neighbour6.9KViews0likes7CommentsTwo Step Verification Issue
Is anyone else having issues with the new two step verification process? It won't let me log in and no email with code ever shows up . Can't use support with out logging into the account I can't access. Way to go Telus with new and improved features...lolpjplanet4 days agoNeighbour418Views0likes4CommentsI Can't Renew My Prepaid Phone
I'm fed up and appalled at how this site is run. I tried to add via a credit card, I need credits, which is rediculous. I add $150 to top up my account to buy the 150 plan, then it says 'Unfortunately, we are not able to process your request at this time. Please try again later.' I also get 'Your account balance is over $150 and a 30 day rate plan is required. If you do not have a 30 day rate plan, the Talk + Messaging 15 plan will be added to your account. Learn more' When I click Learn More, the page can not be found. I don't think I ever seen a company try to hard to lose its customers, like they are begging to go out of business. Since I can't renew my prepaid phone, I'm forced to do the chargebacks and go with another company. Do better.SquiddyKat9 days agoFriendly Neighbour99Views0likes6Comments
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- Bad signal14 Topics
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- Possible scam13 Topics
- roaming11 Topics
- billing10 Topics