Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

price plan changed

My price plan for 3 lines changed in between the contract term. they removed discounts they offered at renewal & sold me plan & device for 2 year contract term. but now changed price & breached contract . will go to court as i have all emails & conve...

GKP1 by Neighbour
  • 188 Views
  • 2 replies
  • 0 kudos

Pinwheel App

Has anyone used the pinwheel app? Does Telus support all the phones? like the Genesis 2?

UberSpeed by Friendly Neighbour
  • 166 Views
  • 1 replies
  • 0 kudos

Billing cost increase - notify using text or email

Recently, the cost of Stream+ went up by $5. I was notified only by way of a small paragraph at the very bottom of my February statement after the long list of my calling history - which I never look at. As a courtesy, Telus should tell us through ei...

cajr888 by Neighbour
  • 209 Views
  • 1 replies
  • 0 kudos

Literally aging wating for Telus Fraud Team...

I reported fraud to Telus weeks ago, and was told that the Telus fraud team would get back to me within 10 business days. It has been longer than that (17 business days), and still, I have not heard anything. I also reported the fraud to the governme...

Dan57 by Neighbour
  • 513 Views
  • 4 replies
  • 0 kudos

Status of Trade In Device

Hi,We mailed in our Iphones in January 2025 for trade-in, over 8 weeks ago and received the gift card for the value of one phone but still waiting on the other one. We have emailed trade in support a couple times without replies and called Telus, mes...

Neal2 by Neighbour
  • 176 Views
  • 1 replies
  • 0 kudos

Speaking With An Agent

Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service