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defective device

I upgraded my device via the webstore, but received a defective device. The webstore team was going to replace it, but then emailed to tell me to take it to a telus store to repair. Three telus stores tell me they can not help because I purchased fro...

Rvee by • Just Moved In
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  • 2 replies
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Roaming charges, haven't left the country in years.

As title says, I havent left Canada in at least 15 years. We have a cottage on the north shore of Lake erie. The lake is roughly 60KM across to the US at our location. Every weekend, I get "welcome to the USA!" notifications on my phone, and each tim...

Resolved! loyalty

where do you find a contact information on loyalty program to out what they are willing to offer a 25year+ customer

md2sen by • Just Moved In
  • 486 Views
  • 4 replies
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Overdue Bill

Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...

mj666 by • Just Moved In
  • 257 Views
  • 2 replies
  • 0 kudos

Sonim phones

I have just become a Telus prepaid customer. I want to replace my flip (non-smart) phone, a ZTE Cymbal 2, which has software which at times resembles a virus. The phone of interest which I see on the Telus site is the Sonim XP3. Despite Sonim describ...

Xenophon by • Just Moved In
  • 323 Views
  • 2 replies
  • 0 kudos
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