Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Billing/Account

I cancelled my plan and hopped on my gfs plan b/c it was cheaper. Was told telus would add remainder of account balance to new bill. That didn't happen and now I've had to pay the outstanding and have a late payment. Anyone have any ideas?

Wk2399 by Just Moved In
  • 176 Views
  • 1 replies
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Order cancelled due to 'system problem'

I found a good deal on black Friday for an iPhone 14; now Telus cancelled the agreement.How can that be? A binding agreement all watertight a Telus just goes and pulls the carpet out.Ever heard of small claims court? Ever heard of class action?Anyone...

mart1n by Just Moved In
  • 189 Views
  • 1 replies
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Resolved! "Emergency Call Only"

I have a prepaid plan on a phone, but I noticed recently that I couldn't call or text and it would say "Emergency Calls Only" if I tried. I was recommended to reset the network setting and turn the phone on and off, but I haven't seen any changes to ...

jlin0888 by Neighbour
  • 536 Views
  • 5 replies
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Online Order

I order online last Nov 2023. I never receive my phone Iphone15 max and Telus started deducted to my account. I called up many times on your representatives from phils, morocco and other countries. The latest called they said they will contact the de...

EPP Price Match - no response

Submitted two requests within the price match period via the price match form and received text confirmation that the requests went through and will be processed within 15 days. It’s past the deadline and haven’t heard anything, and I see no adjustme...

alphs by Just Moved In
  • 222 Views
  • 1 replies
  • 0 kudos

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by Just Moved In
  • 445 Views
  • 3 replies
  • 0 kudos

FaceTime with a Iphone

Hello, I have a iPhone 14 and was wondering if it matters what kind of plan I have if I wanted to FaceTime someone in America while living in Canada. Will there be extra charges even if I’m using wifi?

Shey-123 by Just Moved In
  • 345 Views
  • 3 replies
  • 0 kudos