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cajr888
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Joined 6 years ago
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Billing cost increase - notify using text or email
Recently, the cost of Stream+ went up by $5. I was notified only by way of a small paragraph at the very bottom of my February statement after the long list of my calling history - which I never look at. As a courtesy, Telus should tell us through either a text message or email that our cost is increasing and why. No one likes to be surprised by an increase in their costs and then have to fish around to find out when and why.499Views0likes1CommentMF279T Drops connection to the internet
Our MF279T randomly drops the connection to the internet. All of the devices are connected, the device has all of the appropriate lights on. The only solution is to turn it off and on using the switch at the back. This is also happening to our neighbour who has the same device. We rely on our Smart Hub to manage our smart devices when we are not at our cabin and we are 3 hours away from switching it off and on for a restart. The problem is not reception from the tower. When it is switched off and on again, a speed test shows an initial start at 30-40 mbps and is then throttled back by the server to our plan's 25 mbps. We have spent so much time on the phone with Telus that they agreed we could try a new one which we picked up 5 days ago. It has stopped 3-4 times since then and we've had to restart it. My neighbour and I are at wits end. We are spending hours on the phone with Telus. Any ideas for us?1.3KViews0likes0CommentsRe: Smart Hub is limited wifi.
Did you actually replace the ZTE MF279 with the Nighthawk? Or in addition to it? (I'm kind of new to this.) We have spent hours on the phone with Telus because our MF279T just stops - randomly. All of the devices are connected but it won't talk to the outside world.17KViews0likes1Comment