No notification sounds while on Data

[Thomas3]

On my Samsung S20 I receive notifications including the "ding" while on WiFi but no "ding" when away from home and on Cellular data.   I can access my Eufy Security Cameras while on cellular data and notifications are sent but no sound or vibration when on data.

App is setup for notifications, Wifi and data.  Sound and vibrations all set to max.  Cannot figure this one out.  Any suggestions?  Thanks

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[TELUS_Support]

Since you’re receiving notifications with sound on Wi-Fi but not on cellular data, here are a few things to check:

1️. Check Data Saver Mode – Go to Settings > Connections > Data usage and ensure Data Saver is turned off, as this can restrict background notifications.

2️. App Battery Optimization – Go to Settings > Apps > Eufy Security > Battery, and set it to Unrestricted or Not optimized to ensure it runs properly on cellular.

3️. Do Not Disturb Mode – Double-check Settings > Notifications > Do Not Disturb to ensure it’s not affecting notifications when on data.

4️. App Permissions – Make sure Eufy has permission to send notifications on cellular: Settings > Apps > Eufy Security > Mobile data & Wi-Fi, and ensure Allow background data usage is enabled.

5️. Network Reset – If the issue persists, try resetting network settings: Settings > General management > Reset > Reset network settings (this won’t erase your data).

If none of these help, a reinstall of the Eufy Security app may be worth a try.

[Thomas3]

I did all of the above but still not working.   Also, my Rogers home security system sends notifications including sound while on wifi, but no sound notifications while on cellular either.   I can access the sensors while on cellular and see that door sensors triggered show up but no sound notifications.   I get text notifications with sound.  Wonder if its the Xfinity gateway not sending out sound notifications even though it was setup for push notifications.  Rogers said to contact phone provider.   

[TELUS_Support]

Your best bet may be to reach out to Samsung directly to inquire further.