Internet & Home Phone
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Resolved! Moving an overhead line from my house to my garage

Hi there, Does anyone know who I need to chat with at Telus about getting information about the process of moving an overhead fibre line from the pole to my house? I'm doing some landscaping work and would like to reroute that line via the garage and...

Cannuck73 by Just Moved In
  • 1065 Views
  • 1 replies
  • 0 kudos

Resolved! NVR, TELUS Modem & HIK-CONNECT

I just had Telus installed after being with Shaw. I have my own cameras at my residence connected directly to a NVR (all of which are working). The issue I’m now experiencing is that HIK-CONNECT /IVMS-4500 cannot connect to the cameras/PVR. I have at...

JamesDB by Organizer
  • 2571 Views
  • 5 replies
  • 0 kudos

Resolved! HOME PHONE DISCONNECT

Spoiler (Highlight to read)IF I TERMINATE MY HOME PHONE WILL IT EFFECT MY TELUS OPTIK TV OR SECURITY ?IF I TERMINATE MY HOME PHONE WILL IT EFFECT MY TELUS OPTIK TV OR SECURITY ?

BarryN11 by Friendly Neighbour
  • 1924 Views
  • 4 replies
  • 0 kudos

Resolved! Boost Wi-Fi not showing all devices connected

When I go to the IP address for my boost Wi-Fi, it doesn't show certain devices like my iPhone and my Apple Watch, meaning I can't tell the signal strength, what frequency is being used or which booster its currently connected to. Even more bizarre i...

RyDawg by Coach
  • 1843 Views
  • 2 replies
  • 0 kudos

Shaw now has a Wi-Fi 6 modem, Telus to follow soon?

Just went through the equipment on Shaw's website and I noticed they now have their new XB7 modem which has Wi-Fi capability and even has a 2.5 Gbps ethernet port. Considering that Telus currently offers a 1.5gbps plan that cant even reach full speed...

RyDawg by Coach
  • 2488 Views
  • 3 replies
  • 0 kudos

Resolved! Internet/Wifi interruption every evening at 9:00 pm

Our internet/wifi stops working every evening at 9:00 pm, and it takes about 20 minutes to recover. So everything is disrupted, no WIFI at all. Every device connected, including cell phones, computers, Optik TV loses WIFI. We get a message on our TV ...

tpaskall by Just Moved In
  • 1178 Views
  • 2 replies
  • 0 kudos

SMTP port 25 on Telus Purefibre (1Gig - Residential)

I got Purefibre installed yesterday, but before I signed up I called Telus and asked if ports were still being blocked (as described on their website). The agent confirmed that ports are blocked only on Internet services delivered through copper. I l...

newclient by Friendly Neighbour
  • 2324 Views
  • 4 replies
  • 0 kudos

Resolved! Bridge Mode - Using Your Own Router (New)

Hi, can someone shed some light on this: I have a Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router which I would like to use instead of the Telus Actiontec T3200M Gateway in my home. All my Telus Optik boxes are connected via moca ethern...

upgrade questions

I'm inetrested in upgrading soon, but I'm curious..-Will doing so shut my internet off until the upgrade takes effect?-Am I charged Right away or on my next Bill?-Will me upgrading take effect right away after payment?

lixisoqi by Neighbour
  • 812 Views
  • 1 replies
  • 0 kudos

Smarthub

How to get a replacement battery for the smart hub

Smart by Just Moved In
  • 572 Views
  • 0 replies
  • 0 kudos
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