Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Moving To A New Apartment, What Do I Need To Do?

In a week I'm moving to a new apartment, I still have a month or two left on my Telus plan and was wanting to bring it with me to the new place, what do I need to do. Do I have to notify them and get a technician or can I just move my router there?

marekmais by Just Moved In
  • 3 replies
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Fibre optic update question

This might be a stupid question. I scheduled an appointment to get the fibre optic update and was going to work from home that day since someone needs to be here. However, is my intent service down during the instillation? If so, that won't work for ...

Gov52 by Just Moved In
  • 2 replies
  • 0 kudos

Webmail managed by Google is awful

Ever since Telus forced us to put our 2 Telus domain email accounts onto Google/Gmail it's a big pain managing our Telus email. Google is constantly bugging us about multiple Gmail identities, logging us out of our accounts, etc. We both already had ...

gem_ebg by Neighbour
  • 6 replies
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Fibre install question, what's "standard" now?

A friend of mine is also a retired Telus employee and owns a house in Burnaby. He was having his fibre service installed; the first (contractor) installer would not run the drop in his heated concrete crawl space, he left a coil of "clear curve" insi...

Internet 75 speeds?

What are you guys getting for download/upload speeds? I had Internet 50 through telus for a few years and used to have great transmission speeds of approx 50Mbps...This changed at the beginning of the Covid Pandemic, in Oct 2019. Starting then, I wou...

Constant WIFI drops on IPAD - Arcadyan modem

T3200M modem recently replaced by Arcadyan modem which does not have the ability to create separate 2.4 & 5 ghz connections. When the T3200s were up everything worked very well across the home. Only problem was T3200s were flaky and required multiple...

Jpmaxell by Just Moved In
  • 2 replies
  • 0 kudos

Call control for Smart Ring

I have call control set up on our main line, but still receive spam calls on the Smart Ring #. Does anyone know how to add the call control feature to a smart ring line?

CZ_1 by Just Moved In
  • 1 replies
  • 0 kudos

"home wifi network"

I have never been able to access my boosters or change my network password. Every time I go into the app, it says these features are only available on your home network. I'm on my home network.I've done the reset wifi hub, reset phone, clear cache on...

Krage by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Actiontec V1000H Port Forwarding Troubles

I want to set up a game server for my friends and I to play on; Specifically for a Source game. I’m on Windows 11, using an Actiontec V1000H router, and have tried following the instructions from these two sites to setup up the server with port forwa...

Jimian by Friendly Neighbour
  • 8 replies
  • 0 kudos
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