Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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unsecured equipment

There's a box, where all the phone connections are, at the end of my street. It is currently unlocked and probably will be all weekend.Why isn't there a number to call in to report something like this?Why would anyone call in only to be put on hold t...

Qix by Organizer
  • 1 replies
  • 0 kudos

Pure Fibre Migration - Access Point not compatible with Optik

My house was migrated to Telus PureFibre this week. The Telus technicans doing the work were conscientious and capable. I appreciated their work. The existing Actiontec 3200M modem was replaced by a Technicolor FXA5000 gateway bridged to a Technicolo...

HSL by Advisor
  • 4 replies
  • 1 kudos

Resolved! Wait time

Just past the 45 minute mark of waiting to speak to someone.this is absolutely ridiculous. We get charges ridiculous amounts and to boot they suck an extra 1.5 % to use a credit card to pay.seriously looking at other options for my home and mobility ...

LED by Just Moved In
  • 10 replies
  • 0 kudos

Resolved! PureFibre - Worse Latency than DSL?

Hello everyone, Prior to my PureFibre install I had DSL service going to T3200M modem/router. The latency on that setup was fantastic (I play music online and latency is critical). Since switching over to PureFibre I swear my latency has gotten worse...

Fiber 300

Your modems don't have their own wifi? You also conveniently have a service where I can pay an additional $10/month for more boosters.... This is straight extortion, I now have the booster sitting next to the modem which is RIDICULOUS (see picture). ...

dfee by Just Moved In
  • 1 replies
  • 0 kudos

Can't Find Certain Gaming Servers

Greetings, The Problem:I am trying to get some help on trying to reach a certain gaming server, and potentially others that I'm not seeing anymore.I used to be able to play this server all of the time. Then one day I just can't find it anymore and I'...

Resolved! MoCA Questions

Just got PureFibre installed. A couple of MoCA questions:With my old setup, my Optik PVR was connected over coax using two Actiontec ECB6200 boxes (I don't have Cat5 available at my PVR). Is the ECB6200 compatible with the MoCA port on the new NH20A ...

Resolved! New Setup 1.5 Gbps - Questions about setup

Hey, I just had my internet upgrade earlier this week, sadly I wasn't home during the install to ask any questions. So when I came home I noticed I no longer had the 3200 and a access point for wireless tv boxes. It is now setup Nokia ONT -> Telus ne...

boodog by Neighbour
  • 5 replies
  • 0 kudos

WiFi 6 2.4 Ghz or 5.0?

I've gone through all the data available for my new Hub & Wi-Fi 6 but I can't see how to tell if it's 2.4 Ghz or 5.0 Ghz or both.I'd like to add a couple of wi-fi outlets but they say they operate on 2.4 Ghz & I can't find out what we have.

Resolved! IPv6 configuration settings?

Short version, I have purchased own wireless router to replace the router functions of the Telus Gateway (T3200M). The gateway is currently being used as a modem only. Everything is working great (better) except I no longer have any IPv6 connections ...

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