After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I just spent a frustrating 2.5 hours on the phone waiting for and then talking to customer service. (Before that, I tried to get my problem solved on-line.) When the agent(s) spoke to me they were courteous but by the time the call was picked up, I w...
Hey all ! I had YTV for the longest time, but just recently it disappeared from my channels list on the box, but it still shows up on the Telus optik app. And I’m able to view it. I checked the customize my guide section in settings and it’s checked....
Hello TELUS,I am very sorry to tell you that you have a very poor staff and colleagues.Your employee recommended telus best deal plan in a group chat, I chatted with your employee privately and subscribed to telus internet line for a year. After I su...
Our Telus internet connection goes down from time to time. How is this avoided? Duplicate systems? Backup battery?
Hello, I'm NW Edmonton, AB and have lost my internet connection. Anyone else? It seems I can't get a call back for another 2 hours for customer service.
I am trying to set-up parental controls for wifi at bedtime. I understand how to do this in the app but I have a question about timing. Is the day that I select based on the start time or the end time? For example, if I want to block wifi from 11pm S...
My computers with Windows operating systems will not connect to the Wi-Fi unless the Telus hub is powered offer then powered back up
Is it possible to have 2 modems in the same house? I found out that my landlord has been using our wifi cause one day our wifi was out. I called the telus help line and they sent a tech guy over asking where our modem was. I pointed it out and they s...
My home computer is only Wifi and keeps changing to the Telus boost rather than the Hub, which is much closer and 10 times the speed!How can I set the wifi up on my home computer so it always connects to the Hub for fastest speeds!?
Hello, I currently have a new Arcadyan Network Access Hub with a Telus Boost Wifi 6 directly connected to it. I also have a boost wifi starter pack (that I purchased before the upgrade and used on my old system). I live in an older two story residenc...
