Forum Discussion
Outlook 365 stopped working suddenly, why?
My wife was working in Outlook 365 yesterday morning and it suddenly stopped working. I called Telus tech support and they said that is just the way it is. They no longer support outlook 365 and don't have anyone there that knows it. He told me some customer's outlook stopped working awhile ago, others recently, and some are still working.
We have not changed or touched anything and we are running on the latest version of 365.
Does anyone know how to set up Outlook 365 to begin resyncing with Telus' Gmail?
4 Replies
Thank you for the response. Yes we can access her Telus Gmail account, but there is no syncing to Outlook, it just stopped working.
I will try deleting and re-adding the Telus email account in Outlook.
We have never been prompted for app passwords in Outlook but I will see if I can figure out how to do that. I have limited technical knowledge.
I will try and see if i can reach a MS technical support person.
Thank you.
It literally disappeared off the screen and suddenly no connection. When you try to open Outlook a blank screen appears with an outlook icon that keeps waving. The only thing you can do is close it.
TELUS_SupportOfficial Support Team
To clarify, TELUS email is webmail-based and we don’t provide direct technical support for third-party email applications like Microsoft Outlook 365. That said, your TELUS email itself should continue to work through webmail, and Outlook issues are often related to app sync, profile corruption, or authentication changes rather than the email service being down.
What we can suggest trying is:
- Sign in to your TELUS email through webmail to confirm the account is active
- Remove and re-add the TELUS email account in Outlook using IMAP settings
- Ensure Outlook is using app passwords if prompted (this can change after security updates)
Because Outlook is a Microsoft product, Microsoft Support is best equipped to assist with restoring the application or resyncing it properly.
- FuzzyLogic
Community Power User
Can you elaborate as to what you mean by stopped working? I there any error messages?
This might be of help as well:
