Helpful Neighbour
since August
3 weeks ago

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  • 22 Posts
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How do I file a formal complaint, in writing, to Telus that will actually get dealt with by someone who understands the liabilities their call center staff create?
I am moving to a new rental unit and my landlord said he spoke to Telus and they said I could transfer his Gigabit internet to my name and get a discounted rate.  When I called Telus they told me I need the PIN to his account, OR he would need to be ...
I have four phone numbers on my account.  The fourth one got a great plan.  But that person doesn't need the capabilities of that plan.  But I cannot swap the plans between two numbers.  They only offer me upgrading the number that COULD use those fe...
I have TWICE tried to get Telus to provide the WIFI 6 hardware they promised with the PureFibre internet, and all I get is a runaround about "availability" and that my "upgrade" is in queue.  Yet months have passed.  What can I do?  Complain to the C...
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