TELUS Neighbourhood

Taliesyn

I have four phone numbers on my account. The fourth one got a great plan. But that person doesn't need the capabilities of that plan. But I cannot swap the plans between two numbers. They only offer me upgrading the number that COULD use those fe...

Taliesyn

I have TWICE tried to get Telus to provide the WIFI 6 hardware they promised with the PureFibre internet, and all I get is a runaround about "availability" and that my "upgrade" is in queue. Yet months have passed. What can I do? Complain to the C...

Taliesyn

I can go buy Wifi6 hardware TODAY from numerous shops. The problem isn't that such technology isn't available - it's that the TELUS manufactured ones are not available. That's a TELUS problem. If I go buy my own, can I deduct that cost from my TELUS...

Taliesyn

The website says All TELUS PureFibre® plans include Wi-Fi 6. Yet I don't have the hardware and I have had PureFibre for two years. Therefore you are not providing the service promised and that I am paying for.

Taliesyn

So if I cancelled my service, waited a month and signed up again I could get it. But being a loyal customer for years gets me kicked to the back of the line? The website said it is available with ALL PureFibre. But that's misleading advertising, w...

Taliesyn

I was told my "upgrade" was registered (this was months ago) but that there was a "shortage of equipment". And was told I would be contacted when it was available. Have heard NOTHING. Awesome customer service folks.

Taliesyn

Again - don't use Twitter or Facebook. So that doesn't work. And I don't want to talk to someone on the phone AGAIN. I want action. You advertise that all PureFibre comes with Wifi 6 - but can't actually provide it. False advertising, if you ask...

TELUS Neighbourhood

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User Activity

Why can't they swap plans on two numbers on the same account?

How do I get Telus to actually provide the Wifi 6 hardware promised?

Re: How do I get Telus to actually provide the Wifi 6 hardware promised?

Re: How do I get Telus to actually provide the Wifi 6 hardware promised?

Re: How do I get Telus to actually provide the Wifi 6 hardware promised?

Re: How do I get Telus to actually provide the Wifi 6 hardware promised?

Re: How do I get Telus to actually provide the Wifi 6 hardware promised?