How do I file a formal complaint, in writing, to Telus that will actually get dealt with by someone who understands the liabilities their call center staff create?
I am moving to a new rental unit and my landlord said he spoke to Telus and they said I could transfer his Gigabit internet to my name and get a discounted rate. When I called Telus they told me I need the PIN to his account, OR he would need to be ...
I have four phone numbers on my account. The fourth one got a great plan. But that person doesn't need the capabilities of that plan. But I cannot swap the plans between two numbers. They only offer me upgrading the number that COULD use those fe...
I have TWICE tried to get Telus to provide the WIFI 6 hardware they promised with the PureFibre internet, and all I get is a runaround about "availability" and that my "upgrade" is in queue. Yet months have passed. What can I do? Complain to the C...
I did not get a private message from you today. However, today, UPS delivered new internet hardware to my other address, unrequested by me. This was an automated dispatch caused by your call center incorrectly changing the service address on my resi...
I think I might start calling customer support every month. Each time I do, someone in the call center makes a mistake, which ends up with me getting credits such that my bills are ending up with zero owing after they have to scramble to correct the ...
This gets worse! Today I logged in to pay my bills. Except there weren't two bills. They had been remerged into one. I called to get that corrected. The agent (Rose Marie) did SOMETHING that changed the service address on the second internet servic...
Eventually. Four hours on the phone over two evenings. More lies and incompetence, and privacy violations. I have reported the privacy violations to your privacy group and they have assured me there will be an investigation. I have also requested...
